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All reviews national museum wenceslas square great location nice hotel old town metro station busy road hotel located great stay clean rooms walking distance executive room easy access city centre air conditioning main attractions charles bridge
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Reviewed November 20, 2018

3* Hotel under the disguise of a 5*. The hotel needs to up it's game, mainly the breakfast items(please get proper coffee), the shower/ bathroom (my student flat has a better shower) and the general staff friendliness.

Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank 709ashm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Occidental Prah... W, General Manager at Occidental Praha Wilson, responded to this reviewResponded December 6, 2018

Dear Ash,

We would like to thank you for your stay in Occidental Praha Wilson and for sharing your experience with us.

We are sorry to see that you didn’t enjoy your experience as expected in our facilities. Our comments will help us improve internally.

Thanks once again for your time.

Best regards,

Mario Muñoz
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2018

Excellent property steps off of Wenceslas square with quick and convenient access to the A line and trams. Easy to walk to Old Town, museums and into Vinohrady. Very clean property with excellent staff.

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Dream29183606675
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Occidental Prah... W, General Manager at Occidental Praha Wilson, responded to this reviewResponded December 6, 2018

Dear Guest,

We would like to thank you for your stay in Occidental Praha Wilson and for sharing your experience with us.

We are pleased to see you could enjoy so much your stay, particularly the staff attention, the cleaning and our central location.

We hope we can welcome you back soon!

Thanks once again for your time.

Best regards,

Mario Muñoz
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2018 via mobile

We stayed for three nights for my wife's 50th birthday and it could not have been more pleasant. Teresa arranged flowers and champagne in the room and the staff were all friendly and helpful. The room had a museum AND castle view (I suspect Teresa upgraded us!). The breakfastwo was excellent and the hotel is immediately next to the Metro station. The Czech 100th anniversary celebrations took place in Wenceslas square below our room, but the sound proofing was so good we did not hear the structures being removed overnight. The view from the small bar is below. Five stars from us.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Smossky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OccidentalPraha, Manager at Occidental Praha Wilson, responded to this reviewResponded October 29, 2018

Dear Mr. Moss,
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Praha Wilson hotel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
I wish you all the best!
The best regards from Wilson,
Tereza Sedlakova
Assistant General Manager

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Reviewed October 26, 2018

We were booked into the hotel for three nights and whilst the room itself was good our view looked out directly onto a wall with a drain pipe. I think room 412
We were okay with this because so little time was spent in the room. What made our stay unpleasant was that the bathroom basin was blocked and when we reported it the manager on duty advised that they don't have a maintenance person on site on weekends. and that nothing could be done until Monday. This happened on a Saturday and he said there was no other room available .
We spent the rest of our stay at the hotel with a smelly, blocked to the brim basin and were left with no option but to brush our teeth and rinse out over the toilet.
We also had to stand under the shower to wash our faces.
I find this unacceptable in a 5 star hotel and when we checked out I informed the person on duty how unsatisfied we were . She didn't even attempt to apologise.
I will not stay there again

Room tip: Make sure that you are given a room where the plumbing works and you don't have to look on to a wall
Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Ethel H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OccidentalPraha, Manager at Occidental Praha Wilson, responded to this reviewResponded October 29, 2018

Dear Mr. Ethel,
We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Occidental Praha Wilson hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. I am very sorry about the trouble with the basin in the room. I was not informed about it and of course i would solve it differently.
I apologize once again and i will do my best it will not repeat again. This is not the right way , i completely understand you.
The best regards,
Tereza Sedlakova
Assistant General Manager

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Reviewed October 26, 2018 via mobile

Just got back from a 3 night stay and would highly recommend this hotel. Right on top of a metro station and super central to wander to old town or hop the metro or tram anywhere in the city. Service from the front desk and door team was really friendly and helpful. Rooms were quiet & clean, bathrooms spacious (gorgeous walk in shower with a rain shower head) and beds were super soft and comfy. This coupled with the location makes for an excellent city break and I will be staying here again when in Prague. Tip; Rooms facing the museum were awesome!! (Photo is a view from our room.)

Date of stay: October 2018
Trip type: Traveled as a couple
Thank jrosenbaum82
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OccidentalPraha, Manager at Occidental Praha Wilson, responded to this reviewResponded October 29, 2018

Dear Mr. Rosenbaum,
Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.
We hope to welcome you again in our hotel.
The best regards from Wilson,
Tereza Sedlakova
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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