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Reviewed August 12, 2022

We stayed at a beach front condo with a gorgeous view of the beach. The room was clean and the decor was updated. The spacious balcony was my favorite part of the room. The staff was very friendly at the resort and at Sunset Grille. This is a great family friendly location very close to Red Hook where you can catch a ferry or sailboat to St John. If you like to snorkel, this beach is for you. We saw parrot fish, sting rays, sea turtles and lots of colorful tropical fish. The ocean was calm, warm and crystal clear. We look forward to returning next year.

Date of stay: August 2022
    • Value
    • Location
    • Service
Thank W4638VApatriciao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Cory Santana, General Manager at Secret Harbour Beach Resort, responded to this reviewResponded August 19, 2022

It was a pleasure meeting you and we look forward to welcoming you back next year! We are thrilled that you were happy with your beachfront condominium and found that it was clean, updated and had a spacious balcony. It really is nice to relax in your private space outside and watch the ocean and light change from morning to day and appreciate the wonderful sunsets. Sounds like you enjoyed snorkeling in our protected marine sanctuary - it is awe inspiring to see so many tropical fish and creatures in our crystal clear water. Thank you for choosing Secret Harbour and becoming part of our family! We look forward to seeing you again next year.

Sincerely,

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Reviewed August 9, 2022

We went with 18 people and 5 beachfront condos. The beach was perfect for our crowd.... Kids ranging from 8 to 18 and adults 45to 80. Accommodations were great.
Ask to see pics of your condo ( ours was the nicest by far of the group) . The restaurant was delicious. We ate many meals there and had lots of drinks on the beach. We hit a few resorts while on st thomas, and this seemed to be the best

Date of stay: July 2022
Trip type: Traveled with family
Thank 893jeaninew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Cory Santana, General Manager at Secret Harbour Beach Resort, responded to this reviewResponded August 19, 2022

What a wonderful group! Thank you for choosing Secret Harbour for your group vacation. We love welcoming kids and adults of all ages. The beach is such a wonderful place for everyone to gather and cool off in our crystal clear and calm water. We are thrilled that your five beachfront condominiums were all great and that you enjoyed the restaurant. Thank you for choosing Secret Harbour for your vacation memories. We look forward to welcoming you back.

At Your Service,

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Reviewed August 9, 2022

We rented five condo units and everyone -- kids and grown-ups -- was happy with their units. The amenities – beach, raft, pool, jacuzzi, gym, beach bar, two restaurants – were well maintained and provided the 18 of us with wonderful enjoyment and memories. An additional benefit for us staying at the Secret Harbour Beach Resort is that they provide beach chairs, umbrellas and towels that are nicely maintained, so there was no need for us to lug those items to the beach. Also, in addition to the amenities, the staff in the office, on the beach, in the restaurant, and in housekeeping were very pleasant and solicitous of our needs. The staff and the amenities of Secret Harbour were there to ensure that we had a fun-filled vacation. If you wanted to venture off the premises, it was a short ride to Red Hook and the St John Ferry. We truly enjoyed our stay at Secret Harbour Beach Resort and would stay there again.

Date of stay: July 2022
    • Location
    • Rooms
    • Service
Thank ipolomski
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Cory Santana, General Manager at Secret Harbour Beach Resort, responded to this reviewResponded August 19, 2022

Thank you for choosing Secret Harbour Beach Resort for your family vacation. We absolutely love seeing families gather to share in the joy of spending time at the beach. Sounds like all five families had an enjoyable stay exploring the many amenities on property. We love hearing that you were all happy with your units, that everything was well maintained, and that our friendly staff ensured that you had a fun-filled vacation. Thank you - we really do love welcoming families! We hope you smile at the memories created and that you choose to come back to our tranquil paradise.

All the best to your entire family,

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Reviewed August 9, 2022

First impression wasn't great. The receptionist was on the phone, but she never even looked up to acknowledge that I walked into the lobby. No welcoming smile, no holding up a finger as if to say "one moment", nothing. It was awkward to just stand there because I felt like I was intruding on her call.

However, our room (2-bedroom) was comfortable. It would be ideal if we were there multiple nights, but we weren't. I did get the feeling that we were in someone's timeshare (which may be how it works, I'm not sure).

The onsite restaurant is nice (we enjoyed lunch more than the upscale dinner). The beach is lovely. You can snorkel a bit as well and it's very calm water.

Date of stay: July 2022
2  Thank chamdex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Cory Santana, General Manager at Secret Harbour Beach Resort, responded to this reviewResponded August 19, 2022

Thank you for choosing Secret Harbour. It sounds like we could have made a better impression and we are grateful that you found your 2-bedroom condominium to be comfortable for your one-night stay. We sincerely wish you could have stayed multiple nights to experience all that Secret Harbour has to offer. We are a very unique and tranquil boutique property. You mentioned it felt kind of like a time-share. All 1, 2-, 3-bedroom and studio condominiums are privately owned and resort managed so each unit is uniquely renovated and decorated to the owner's taste and the resort's standards. All mattresses (brand new), linens, and towels are standardized. The uniqueness is part of our charm. We look forward to welcoming for a longer stay in the future.

Respectfully,

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Reviewed August 8, 2022 via mobile

We stayed 7 nights for our anniversary in a Hillside suite (621). Cons: the taxis, some of the resort employees and the housekeeping. While taxis were readily available at the resort, they are shared so you may have multiple stops. The prices are per person and were generally $5 each to red hook (5 minute drive), $20 each to/from airport (25 minute drive) and $20 each to Magens Bay Area (20 minute drive) . We also went to the movies (15 minute drive) and that was $10 each there, but a different driver charged us more for the return. Would recommend staying on the resort as much as possible. We were also turned off by the bad attitude and lack of warmth from some of the resort employees and drivers. Nothing that ruined the trip, and there were plenty of friendly staff too (the luggage guy, all the bartenders, one towel guy, a couple waitresses were great), but most of the front desk ladies, one towel guy and a couple ladies at the restaurant seemed like they were grumpy and bothered by us. No greetings back to us when we greeted them, almost mad, not what you would expect from anyone working in hospitality who is having a standard interaction with a guest. Was noteworthy because it happened with more than a handful of people. The ladies who helped me book the reservation were nice and helpful. Housekeeping came 3 times during our week stay and I had to call for it one time. When they did come, they didn’t do the dishes or leave more coffee or creamer without me having to bug them each time about needing coffee for each day. But when I asked they would accommodate. We had a do not disturb sign out for an hour in the mornings from 8-9 while we had coffee and got ready. They seemed to use that as an excuse to not come clean the room at all (front desk told me that’s why housekeeping didn’t come). One day the maid came as we were leaving and when we returned, she didn’t even clean the room, she just left a bag of towels and toilet paper at the door, which was strange because she saw us leaving. One day I intentionally didn’t leave a do not disturb sign to make sure it got cleaned and they didn’t clean it until super late in the day, and of course didn’t do any of the dishes (maybe they just don’t do dishes as part of housekeeping?)

PROS: Beautiful, clean beach, awesome snorkeling/marine life (turtles, sting rays, barracuda, tons of beautiful fish, cool reefs) all right there. Was great having chairs and umbrellas set up for guests to use at no charge (people not staying at the resort couldn’t use them), the bar and sunset grille restaurants were great. Selection of food and drinks good, and although sunset grille was pricier, we thought it was worth it to splurge a few nights. Sea Bass and Filet steak were amazing. The bar’s Tuna nachos were delicious. They even had happy hour. We had some groceries delivered at check in, which we recommend to supplement the restaurants. The dive shop on site was also great. We had a wonderful 2 tank dive. We liked the leisurely walk back to our room up the stairs, as the view from the 2nd floor hillside balcony was worth it. Glad we didn’t get a beach front room right next to all the people. The room was nice and spacious. Not like a hotel room, it’s more like an Airbnb condo, but it was clean and we liked the room a lot despite some normal wear and tear. The pool and hot tub was also clean and spacious. We enjoyed that a few times too.

We got our fill of St. Thomas and had a great trip. Probably won’t return, but we would definitely recommend this place to stay to others who are visiting. My mom and sister visited a month before we did and they stayed at Margaritaville and did not seem to have enjoyed their stay as much as we did at Secret Harbor.

Room tip: Order groceries for your room, no need to leave the resort too much, visit Red Hook, bring snorkel gear, splurge at sunset grille for dinner
Date of stay: August 2022
Trip type: Traveled as a couple
1  Thank monnicab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Cory Santana, General Manager at Secret Harbour Beach Resort, responded to this reviewResponded August 22, 2022

Thank you for your recent stay. We are honored to be part of your anniversary celebration. It sounds like you enjoyed your hillside accommodation and found it nice and spacious. We are thrilled that you definitely recommend Secret Harbour as the place to stay on St Thomas. We appreciate your detailed description of our beautiful beach, marine life, beach chairs, restaurant, happy hour, pool, hot tub, and dive shop. Seems like your experience with housekeeping was mixed. Daily housekeeping has always been a staple yet since covid, many guests prefer to not have housekeeping or have it less frequently. This variance in guest preferences can cause confusion and we apologize for any inconvenience this may have caused. We are pleased that you had a great trip and that you recommend Secret Harbour. Congratulations again on your anniversary!

All the best,

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