JM our host and his supervisor and all the staff were amazing very kind and accommodating. This venue was well worth a visit the views were amazing from the beach. The food was 1st class very tasty we will definitely visit again before we leave 😋
Highly polished hotel with kind interested staff opposite a vast expanse of beach. Buildings are built around central pools and resort is bordered by a tropical garden which slopes down towards a vast expanse of beach. Seating and shade centres around the pools with overhead fans and the occasional butterfly drifts across ambient mood. Buffet food is served in restaurants for breakfast and dinner and staff prepare divided items at their suggestion which is delightful. I’m a vegetarian and the chef quietly roasted for me a range of vegetables. Level of interest in guests here is outstanding and the staff really do make the resort. Coming onto a spotless beach I would swim along the coast towards the underground river. On the other side of a spar of rocks is a beach out of Robinson Crusoe with thick jungle and fronds metres from the water. You can also walk into Sabang along the coast and I personally made it a point to sit in normal Filipino restaurants near the port with a coke and watch the bustle on the pier. You can negotiate your own boats here for snorkelling or trips to the mangroves or as previously mentioned the Underground river. I used the Boom laundry shop many times and had excellent Filipino food at Naela's lechon manok and liempo house. I noted some guests rarely left the hotel but I enjoyed walking ‘into town’
It’s an odd thing to add but housekeeping was excellent and I learnt so much chatting to staff and thank-you Yna Puno and Jean Ivan who supported our stay. The hotel will pick you up from the airport and return you to Puerto Princesa but you might not want to leave.
Upon reservation (conf 78746871, 78746875), they use first name without salutation to address you as a guest, which I find upsetting. I checked in on 14th August and gave my ID with my date of Birth to check in. I booked there to celebrate my birthday but the team did not acknowledge the special occasion, no greetings, no amenities. I requested for bathrobe and coffee in the room and operator said these are provided upon request and hence not placed in room. Though i requested it, it never came for the entire duration of my request! With only one restaurant operational, the menu is very very limited! Upon check out, i asked cashier to charge my card for all the incds, as rooms were prepaid and return the cash deposit i had made. She charged my card and said the we were good to leave without refunding the cash!!! I asked for the cash again and thats when the FOM on shift went to the back office to get cash to refund. (please feel free to review your call logs from the room and the cctv footage in reception)
Prior to check in i got in touch with the GM of the hotel to address the concern with how the team were addressing their email replies and he wrote back he will meet me on arrival or during my stay, but the GM could not make time to meet me or address my concern during my stay!
Very upsetting stay!
Dear Mr. Zahid Ahmed,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the less-than-satisfactory experience during your stay.
We truly regret that we did not meet your expectations, and your comments have been taken seriously by our team. We are committed to ensuring that our guests enjoy a seamless and comfortable stay, and getting feedback from a fellow hospitality professional like yourself will greatly help us in addressing and improving on the areas where we fell short.
We hope to have the opportunity to welcome you back in the future, where we can provide you with the exceptional service and experience that Four Points by Sheraton is known for.
Thank you once again for your valuable feedback.
There were some great things about this hotel.
What we liked best:
- The pool was amazing. It’s enormous and never crowded. From the pool you can see the mountains in one direction and the beach in the other
- Loved the ability to walk right out of my room and be at the pool. There was really comfortable furniture on the patio as well
- Really liked the swim up pool bar. However, it should be accessible if you are not in the pool as well. Currently it is not
- The tour of the underground river is great and the hotel makes the arrangements for you.
- The Manager in the restaurant went out of his way to make sure we enjoyed our time at the hotel
The things we didn’t like:
- the mattress was too firm
- The water in the shower never seemed to get hot no matter how long we let it run
- The hotel is listed as Puerto Princesa, but it’s really an hour and 45 minutes from the airport. I originally booked it because it’s listed as Puerto Princesa
- The prices are high - $20 for a small bottle of sunblock for example
- the beach - loose dogs running all over and some sort of biting bug or insect they tell you about at check in (I think it was sand fleas).
While not perfect, we enjoyed our stay and will return
Summary of our stay in Palawan (June 24-27, 2024).
It was a great decision to stay @ Four Points by Sheraton Palawan, Puerto Princesa - about 1 1/2 hour north of Puerto Princesa airport (away from the city’s traffic and crowd).
The resort is located in Sabang, Cabayugan, Palawan. It is about 20 minute boat ride to the Underground River.
The luxurious accommodations, updated facilities, and breathtaking views are impressive.
Ugong Rock Adventures that include cave exploration and zip line is also a few minute ride from the resort.
The climb thru the cave to the zip line platform was a workout, but the Superman zip line was a blast!
Kudos to the entire staff and tour guides for their professionalism and friendliness!!!
