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All reviews nestor colon intercontinental hotel puerto rico pool area ruth chris swim up bar ocean view food and drinks an umbrella hotel is beautiful beach access beautiful beach minutes from the airport club level happy hour william pedro
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Reviewed 28 February 2020

We travel to PR at least once per year, preferably during the winter months. We've tried various hotels on the island, depending on our itinerary. This was our first stay at the Intercontinental since it was recently renovated. First of all, the staff, from arrival at the main entrance, check-in, and all areas were each welcoming, cordial, helpful and eager to be of service. It is the first time we can say that EVERY employee we encountered had the best attitude. Our early arrival meant our room was not ready but the Reception staff offered both a temporary use card and a 10% discount on food & beverage while we waited.
Our room, on the 8th floor, had a beautiful view of the ocean, was exceedingly clean, well-appointed, finely furnished, and included very nice toiletries and large towels. It was great to have a small refrigerator in the room and to have multiple spots to recharge electronics.
The pool area was spotless and the beach welcoming. The Aleli restaurant, where breakfast is served, features a wide array of food choices. We want to mention Ana, William, Gloria, and Milton as staff that made sure we had the best experience possible. Breakfast was included in our package, so we found it very convenient. (It is very pricey if you do it as a standalone item.)
It rained while we were there and we appreciated the availability of umbrellas for guest use.
The only reason we are not rating it as a "5" is that we would have enjoyed some lobby activity, such as live music.

Room tip: Ocean view
Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Springtraveler06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 February 2020

We spent 5 nights at this hotel and were very happy that we stayed at the Intercontinental. The hotel is open with newly renovated rooms. Some construction is still going on, but did not bother us at all. We had an ocean view room on the 11th floor and it was beautiful. Worth it to upgrade for the view. Absolutely gorgeous pool area with great service (towels, chairs, food/drinks). The chairs are spaced well and we never felt on top of other guests at all. Great proximity to the beautiful beach as well. We never had a problem finding available chairs.
A few highlights to mention: Nestor (the concierge): Extremely knowledgeable and friendly. A true asset to the hotel. Hilton (from housekeeping): So so friendly and greeted us in the hallway everyday. He makes amazing 'animal sculptures' out of towels everyday and my kids looked forward to see what Hilton made for them. Pedro (at Akua Bar): So friendly and we looked forward to seeing him each day at the pool.
A couple of things to note: While the renovation is beautiful, families that need a bathtub (for kids) should request this or see if it is available in their room. Our renovated room only had a shower stall. Which was nice and worked fine for us - but just something to look out for. Also, a few glitches, but nothing that impacted our stay in a negative way (room safe did not work, room 'key' bracelets did not work for our room and we used traditional key cards instead).
Summary: We LOVE this hotel and its great staff. This was not our first stay at this hotel and we intend to come back again!!

Room tip: Upper floor with ocean view is worth it.
Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
Thank AJ09-137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 February 2020

Excellent hotel with magnificent pool, grounds, and restaurants. Great swim up bar and beach bar and grill. Hotel is minutes from airport and within walking distance to stores, supermarkets, and some nightlife.

Room tip: Ask for high floor and ocean view.
Date of stay: February 2020
    • Value
    • Cleanliness
1  Thank rajjaydn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 26 February 2020

We had a wonderful time at this resort and the bar. We spent the entire day there because were celebrating a bachelorette and we just felt home there. Good place to enjoy a good day, celebrate a special occasion or just share a quality time with friends and family.

Date of stay: February 2020
Trip type: Traveled with friends
1  Thank patricuadra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 24 February 2020

We stayed at this resort hotel for a pre and post cruise stay. The rooms were recently renovated. They rooms were spacious and extremely clean, The bathroom was spotless. We had a ocean view room, it was special. The staff couldn't be nicer or friendlier. The pool deck was beautiful, lots of chairs and lots of shade. Beach was wide and clean with umbrellas and chairs available. There is also a nice restaurant and bar available from either the beach or pool. There are several restaurants on site. Would not hesitate to stay there again.

Date of stay: February 2020
    • Location
    • Sleep Quality
    • Service
1  Thank B C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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