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marshalltownusa
Madison, Connecticut

Pristine beach, friendly and helpful employees, clean, comfy rooms

5.0 of 5 bubblesReviewed Mar 17, 2024via mobile
We stayed in a 1BR. All rooms face the ocean and have a balcony. Kitchen well-appointed. Bed comfy. Large bathroom. Even the pullout couch was comfortable according to our daughter.

Grounds are impeccable. Like world class. Large pool w/ a couple jacuzzis. Separate kids pool. Chairs and umbrellas always available. Quiet overall vibe. Pool/beachside restaurant has solid food and great drinks. Didn’t have breakfast there but it looked solid.

Activities all day including poolside bingo which was fun. Close to some great local food options, grocery store, etc.

Security was good, 24/7 at the gate. Beach is kind of in a little inlet. I don’t know if that helps with riptides. No lifeguard.

Overall a great value and we will definitely return.
Date of stay: March 2024
Trip type: Traveled with family
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Hyatt Vacation Club, Other at Hyatt Vacation Club at Hacienda del Mar, responded to this review
Responded Mar 21, 2024
Thank you for the glowing review, @marshalltownusa! We're delighted that you and your family enjoyed your stay in our 1BR ocean-facing room with its comfy amenities and the beautiful view from the balcony. It's great to hear that you found our grounds world-class and enjoyed the quiet vibe, the pool and beachside offerings, and the fun activities like poolside bingo. We're glad our location worked well for you, providing easy access to local flavors and essentials.

Safety and guest satisfaction are our top priorities, and we appreciate you recognizing our security efforts. We look forward to welcoming you back for another memorable stay and continuing to offer great value for your vacation experiences. See you again soon!

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews time share an eyesore abandoned hotel next door tennis courts mahi mahi adjacent property puerto rico palm trees full kitchen game room two bedroom unit washer dryer bar and grill private beach large pool rental car minute drive
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Reviewed March 13, 2024 via mobile

This is a great spot. The hotel is secluded on a little cove and there is not other building in your sightline east or west. The beach is great (although the rip tide was very strong while we were there). The restaurant, Mahi Mahi was great; the staff was proud of what they were serving and their cocktails were delicious.

All the staff were friendly & accommodating - not just ‘we’re here to serve you’ friendly.

Would be great for families as you have a kitchenette for meals & every room has a balcony which faces the pool (and if lucky, the beach!).

We ordered in groceries. Easy peasy!

Room tip: Lots of parking. Bbq on site to cook if you want.
Date of stay: March 2024
Trip type: Traveled with friends
Thank Stpear
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Vacation Club, Other at Hyatt Vacation Club at Hacienda del Mar, responded to this reviewResponded March 22, 2024

Thank you, @Stpear, for your fantastic review! We're thrilled you found your paradise in our secluded cove and enjoyed the Mahi Mahi restaurant and our friendly staff. It's great to hear our amenities, like the kitchenette and balcony views, enhanced your stay. We're delighted that everything was easy and convenient for you. I look forward to welcoming you back for another memorable visit! 

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Reviewed March 6, 2024 via mobile

This is our third time and the place continues to offer the beautiful waves of the ocean. All rooms are oceanfront and ocean views, but choose the higher floors to avoid obstructions of views. WiFi is very strong so one can work remotely . It is not a party place and there are no offered activities except Bingo and short nature walks. This means total relaxation. The Mahi Mahi restaurant on the premises offers fried or grilled seafood, meat, veggies, salad, empanadas, Ceviche, desserts. Menu changes daily. This time we didn’t rent a car which for the week costs $500 and instead asked the resort to arrange for a taxi pick up from the airport (u can also do Uber on your own). The cost is $85 including a stop at the Supermarket. I also packed food supplies and fruits in our checked luggage which are allowed (fruits not allowed going back to mainland). All in all our 9-night stay would be lovely. Staff are very friendly and courteous, the rooms are nicely redone from the hurricane renovations.

Date of stay: March 2024
Trip type: Traveled as a couple
Thank Laura46v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Vacation Club, Other at Hyatt Vacation Club at Hacienda del Mar, responded to this reviewResponded March 22, 2024

Thank you for your glowing review, Laura46v! We're delighted to welcome you back for your third visit. It's wonderful to hear that you continue to enjoy the oceanfront views and the peaceful atmosphere. Your tips on room selection and transportation options are greatly appreciated and will surely help future guests. We're glad the strong Wi-Fi supported your remote work needs and that our Mahi Mahi restaurant's daily changing menu added to your experience. Our staff takes great pride in their service, and we're pleased the renovations have enhanced the comfort of your stay. We look forward to your next rejuvenating visit! 

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Reviewed February 25, 2024

I stayed 3 nights at this Hyatt resort for the first time. I booked a studio and a one bedroom villa. Upon check-in we were assigned a 2BR unit.

The villa was recently upgraded with new furnishings and appliances. The tub was replaced with a larger shower. Between the 2 units there are 4 bathroom sinks and 2 kitchen sinks. The most impressive upgrade was the in wall USB outlets, which included 2 USB and 1 USB-C on both sides of each bed. On top of that, the phones in both units came with a multi-cable attachment (iPhone, USB and USB-C) to charge even more devices.

There were 2 lanais but since my unit was on the second floor, I did not make much use of them.

The property itself does not have a large footprint, but it has everyone you need and there's a little of everything. There is a large pool, 2 hot tubs and one kiddie pool (1 foot of water.) During my stay (President's week), the pools and hot tubs were never packed and lounge chairs were always available. The staff came around and gave us free pina coladas on Saturday. I am not sure if this is a regular thing. There is a small activity center with a pool table, air hockey table, foosball, ping pong table and one basketball arcade game. The activity center closes at 6:30pm.

The beach is beautiful and very relaxing. It was not packed and had plenty of chairs. My nephew was able to catch a few small fish on one of the days.

I ordered food from Mahi Mahi Bar and Grill. I thought it was ok. We opted to order Uber Eats delivery from Katrina, Metropol and Garden Sushi. No complaints about the food. We liked the mofongo from Katrina better than Metropol.

I felt the service from the staff was top notch from check-in to checkout. Anytime we called the front desk with a request, it was tended to immediately. They are also very knowledgeable and answered all my questions.

My flight was delayed 4 hours and it was nice to be able to lounge at the pool instead of sitting in an airport.

Lastly, we did not rent a car and relied on Uber for a supermarket run and the ride to the airport. It started to rain when we were at the supermarket and we had a hard time getting an Uber. However, we didn't have any problems getting an Uber to the airport (and an XL Uber for our party of 5 with 5 luggages) at 3:30pm on a Saturday.

We look forward to coming back!

Date of stay: February 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank saisailup
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Vacation Club, Other at Hyatt Vacation Club at Hacienda del Mar, responded to this reviewResponded March 22, 2024

Thank you for your wonderful review, Saisailup! We're thrilled you enjoyed your stay, from the upgraded villa to the peaceful beach and excellent service. It's great to hear the tech-friendly features and spacious setup added to your comfort. The poolside piña coladas and activities center enhanced your experience. We appreciate your dining and transportation insights too. We look forward to welcoming you back for another relaxing visit. Safe travels until then! 

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Reviewed February 9, 2024

Excellent condo and staff. Full kitchen with laundry services, living room and balcony. Great for all ages. Excellent beach and staff. Roderick at check in was phenomenal. Christian did a nice job at the Mahi Mahi bar. Would highly recommend and return to this resort. It was good for soul, very relaxing, never had to search for a lounge chair at the pool or the beach. Beach was beautiful and not crowded.

Room tip: Loved the fact no one saved their spots at the pools or beach, always availability to get a good seat. Store 3 miles away.
Date of stay: February 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
1  Thank Kathy J K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Vacation Club, Other at Hyatt Vacation Club at Hacienda del Mar, responded to this reviewResponded March 22, 2024

Thank you, Kathyjk2020, for the glowing review! We're delighted you enjoyed your stay, from the excellent condo and amenities to the beautiful beach and our attentive staff. It's wonderful to hear that Roderick and Christian made great impressions at check-in and the Mahi Mahi bar. We're thrilled our resort provided a soulful and relaxing experience, with ample space to unwind by the pool and beach. We look forward to your return for another rejuvenating visit! 

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Reviewed January 30, 2024

We stayed here over the weekend and absolutely loved the resort. Check in on Thursday and checked out on Sunday.

We did run into a issue that we tried to address but was met with no accountability. When we checked it we were asked for a list of the people staying in the hotel. We gave them a total of 3 names that would be staying in the room. Later that night the rest of our party arrived ( had their own room booked). A member of the other party calls us and tells us that the person at check in gave him a room to our key and allowed him back our room. Neither him nor the party he was with was on the list that was requested from us. We found this extremely careless and a safety issue, seeing that we were all women. Allowing people that are not on the list up to our room was unprofessional and careless. When we went to the counter to address the issue the guy at the counter tried to explain to us that because the parties shared the same last name it wasn't an issue, even though they weren't on the list that we gave them ( they were not able to locate his reservation so they just assumed they were with us and allowed them up). We tried several times to explain that whether we knew them or not they were not on the reservation and should have not been allowed back into our room without our consent. He kept repeating over and over " but you know them", completely ignoring the fact that we did not feel safe knowing anyone would be allowed in our room. We were not looking for any compensation other than some acknowledgement and the guy at the counter was unable to do so. We did not feel safe the remainder of the trip because we did not know if this would happen again.

Date of stay: January 2024
Trip type: Traveled with friends
Thank MariaR13243
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Vacation Club, Other at Hyatt Vacation Club at Hacienda del Mar, responded to this reviewResponded March 22, 2024


Maria, we sincerely apologize for the experience you've detailed in your review. Ensuring the safety and security of our guests is a top priority, and it's clear we did not meet those standards in your case. The situation you described is indeed concerning, and we understand how it compromised your sense of safety and trust in our staff's professionalism. Please know that we take this feedback very seriously and will be reviewing our procedures to ensure this does not happen again. We're committed to accountability and improving our service to prevent such incidents in the future.

Please contact the Customer Advocacy team by calling 800-860-9384 or email customer.advocacy@mvwc.com to speak with a manager from corporate about your experience.

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