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All reviews time share an eyesore abandoned hotel next door tennis courts mahi mahi adjacent property puerto rico palm trees full kitchen game room two bedroom unit washer dryer bar and grill private beach large pool rental car minute drive
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6 - 11 of 735 reviews
Reviewed January 30, 2024

We stayed here over the weekend and absolutely loved the resort. Check in on Thursday and checked out on Sunday.

We did run into a issue that we tried to address but was met with no accountability. When we checked it we were asked for a list of the people staying in the hotel. We gave them a total of 3 names that would be staying in the room. Later that night the rest of our party arrived ( had their own room booked). A member of the other party calls us and tells us that the person at check in gave him a room to our key and allowed him back our room. Neither him nor the party he was with was on the list that was requested from us. We found this extremely careless and a safety issue, seeing that we were all women. Allowing people that are not on the list up to our room was unprofessional and careless. When we went to the counter to address the issue the guy at the counter tried to explain to us that because the parties shared the same last name it wasn't an issue, even though they weren't on the list that we gave them ( they were not able to locate his reservation so they just assumed they were with us and allowed them up). We tried several times to explain that whether we knew them or not they were not on the reservation and should have not been allowed back into our room without our consent. He kept repeating over and over " but you know them", completely ignoring the fact that we did not feel safe knowing anyone would be allowed in our room. We were not looking for any compensation other than some acknowledgement and the guy at the counter was unable to do so. We did not feel safe the remainder of the trip because we did not know if this would happen again.

Date of stay: January 2024
Trip type: Traveled with friends
Thank MariaR13243
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Vacation Club, Other at Hyatt Vacation Club at Hacienda del Mar, responded to this reviewResponded 4 weeks ago


Maria, we sincerely apologize for the experience you've detailed in your review. Ensuring the safety and security of our guests is a top priority, and it's clear we did not meet those standards in your case. The situation you described is indeed concerning, and we understand how it compromised your sense of safety and trust in our staff's professionalism. Please know that we take this feedback very seriously and will be reviewing our procedures to ensure this does not happen again. We're committed to accountability and improving our service to prevent such incidents in the future.

Please contact the Customer Advocacy team by calling 800-860-9384 or email customer.advocacy@mvwc.com to speak with a manager from corporate about your experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2024 via mobile

This hotel was amazing. The reason I gave it 4 stars instead of 5 was because of the attitude of one person when I was checking in and also being given wrist bands to wear but no one else had them on during my whole stay.

Besides that, my room was beautiful and the views were amazing. Other staff within the hotel were very warm and others who worked at the front desk were very nice! It was a great relaxing birthday trip with my boyfriend.

Room tip: If you did not rent a car, please note that Uber will not be close to the hotels, they will decline your ride if you are not going far.
Date of stay: January 2024
Trip type: Traveled as a couple
Thank KayB1486
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Vacation Club, Other at Hyatt Vacation Club at Hacienda del Mar, responded to this reviewResponded 4 weeks ago

Thank you for your review, KayB1486! We're thrilled to hear that your birthday trip was amazing, highlighted by a beautiful room and stunning views. However, we're sorry to hear about the initial experience at check-in and the confusion regarding wristbands. Your feedback is invaluable as we strive to ensure all our guests receive the warmest welcome and consistent information. We're glad the rest of our staff provided the friendliness and quality service we pride ourselves on. We hope to welcome you back soon, aiming for a 5-star experience next time!

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Reviewed January 7, 2024

We stayed at the Hyatt Vaca Club at Hacienda del Mar during our Christmas vacation of 2023. The stay was pretty good except my daughter lost her new necklace which was this year's Christmas present from me. Both of us remember it was left on the bathroom counter, near her cosmetic bag with a good distance apart from other things. I remembered the happy thought crossed my mind when I saw it lying there so shinning and beautiful.

We headed out around 8am on Dec 26, and returned to our room at around 4pm. We noticed the unit was completely cleaned by hotel service. It was a couple hours later that I remembered checking the necklace, and found it was not on the counter any more. I checked with everyone else of my family to make sure no one had put it away.
Now we have already returned home. We went through all our luggages twice during packing and unpacking, and the necklace never emerged.

To be honest, I have a strong suspicion that someone who had access to our room on Dec 26th stole it. It was not very expensive, retail value at a couple hundred dollars. That makes it an ideal target for stealing since it is not a high value crime.

I reported the incident on to the front desk and have not heard any update from them.

Date of stay: December 2023
  • Trip type: Traveled with family
    • Service
Thank jyothi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Vacation Club, Other at Hyatt Vacation Club at Hacienda del Mar, responded to this reviewResponded 4 weeks ago

Jyothi, we're truly sorry to hear about the unfortunate experience with your daughter's necklace during your Christmas vacation at our resort. The trust and security of our guests are of utmost importance, and it's disheartening to learn that this incident has marred your stay. We take matters of guest property very seriously and would like to investigate this further to understand what happened and ensure it doesn't occur again. If you haven't already, please reach out directly to our Customer Advocacy team at 800-860-9384 or email customer.advocacy@mvwc.com, so we can look into this matter promptly and keep you updated on our findings. We appreciate you bringing this to our attention and hope to resolve it to your satisfaction.

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Reviewed December 24, 2023 via mobile

Great place. Solid 5 stars. Modern, very clean, beach, pool, great views, many ammenities, friendly staff, parking, security. Will return in the future for more days. Facilities kept on top condition. Is not that far from other hotels and restaurants in Dorado. Had everything, refrigerator, microwave, ironing board, coffee maker. There was even a cloth washing machine and supplies, more.

Room tip: Best route is go to Dorado and from Dorado drive west.
Date of stay: December 2023
Trip type: Traveled with family
2  Thank Bartolome C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Vacation Club, Other at Hyatt Vacation Club at Hacienda del Mar, responded to this reviewResponded 3 weeks ago

Thank you for sharing your positive feedback on our property. We are happy that you enjoyed the facilities. We hope you visit us again soon!

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Reviewed December 22, 2023 via mobile

We have been going to this place for twenty years. It’s like a home away from home. The staff have always been top notch.
The folks at the front desk go out of their way to help out. I think it’s one of the best beaches in PR. Love this place. The restaurant on the beach makes very good local cuisine. Drinks are great. Bartenders are friendly. What more do you need?👍👍👍

Date of stay: January 2023
Trip type: Traveled with family
1  Thank Wander07734319636
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hyatt Vacation Club, Other at Hyatt Vacation Club at Hacienda del Mar, responded to this reviewResponded 3 weeks ago

We are happy to hear that you had a great stay and positive experiences with our staff. We hope to see you again soon!

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