We had a problem with our reservation and the cancelation was not concretized.
On 23 th July , we called by phone the hotel and we were informed that the cancellation had been performed and no charges would be applied.
Unfortunately, the promise was not concretized. We were charged for the full reservation period in our creditcard.
We wrote to the manager several times . The manager was impolite and inflexible
My husband is Sicilian and we have been traveling to Sicily every year for the last 30 years. We visited all the island except Lampedusa .
This was the worst treatment I have ever received in Sicilian hotels for the last 30 yeas!
I really do not recommend to anyone Relais Isole del Sud to anyone . Nevermore.More