Had high hopes for Aqua Spa given the price and that it's owned by Sofitel. Jenny, my beauty therapist, was wonderful and took great care of me, doing a fantastic facial & back massage. However the room was very cold throughout and I ended the session quite chilled. The facial was wonderful but I do wish you wouldn't require your staff to push for add on sales of product, placing guests in the awkward position of having to say no. I was disappointed to have to discard my robe, dress and relocate to a tiny, charmless & claustrophobic space for the manicure. Other similar spas offer the manicure in situ, ie on the therapy bed, so the gues can continue to relax. The spa decor is bland & very lacking. The complimentary tea and snacks were appreciated & lovely.
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