If you can avoid staying here,you'll save yourself some grief. The staff in the eatery were good,the menu is fair. The reason i'm so negative is what i call "The Lost in Translation" attitude from when we checked out. To have to scrutinize the bill for charges that were included when first booked & paid is a rip off! Having to wait an extra 45minutes for a room service meal that was ordered for a set time grated. Wonder if speaking Mandarin may have made the experience better.
While the customer service to rectify the issue was great, we did not stay the night and ended up elsewhere. This place needs an upgrade and a good deep clean.
Upon check in, our 2 bedroom apartment was dated and dirty. The couches worn, the stove top and knobs dirty, the walls with obvious signs of grime. The smell was musty and damp.
I was shown 3 other of the two bedroom units and all were of the same standard, and a few actually worse with grime.
We checked out within 1.5 hours of arrival, and appreciated the courtesy and refund offered by reception.
Great room yes they are a bit dated but they are large and spotless , comfortable bed and a great spa bath. Good hot shower. Check in was Effecient and young lady was happy friendly and thorough . Will definitely stay again and thoroughly recommend . Thanks !
Place is dated needs a refurbishment, room is so dated, but ok for 1 night stayed there for the Ron Fischer show on the 27th which was great, food was much better than last time we were there as well, on the down side they take $200 from our credit card, seems normal these days then added $15 for parking, so now we are out $215, the $200 we are still waiting to get back! they can take in 2 seconds but seems weeks to get back, hope they are going to pay us some interest for this loan?
I came in late due to flying in from overseas after a 21 hour flight. I was jet lagged and just wanted to go to sleep. When I got to my room I dropped my bags and turned on the light . To my dismay when. I reached for the remote on the desk there were two small crawling cockroaches on the desk that were scrambling away from the light. I called for housekeeping but realised they were not working I went to the front desk to report the matter and was moved to another room. To say I was mortified would be an understatement considering the ratings on this place
