While the customer service to rectify the issue was great, we did not stay the night and ended up elsewhere. This place needs an upgrade and a good deep clean.
Upon check in, our 2 bedroom apartment was dated and dirty. The couches worn, the stove top and knobs dirty, the walls with obvious signs of grime. The smell was musty and damp.
I was shown 3 other of the two bedroom units and all were of the same standard, and a few actually worse with grime.
We checked out within 1.5 hours of arrival, and appreciated the courtesy and refund offered by reception.