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PHIL P
Coromandel, New Zealand

Only if Desperate

1.0 of 5 bubblesReviewed Dec 18, 2024
If you can avoid staying here,you'll save yourself some grief. The staff in the eatery were good,the menu is fair. The reason i'm so negative is what i call "The Lost in Translation" attitude from when we checked out. To have to scrutinize the bill for charges that were included when first booked & paid is a rip off! Having to wait an extra 45minutes for a room service meal that was ordered for a set time grated. Wonder if speaking Mandarin may have made the experience better.
Date of stay: December 2024
Trip type: Traveled as a couple
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed November 7, 2024 via mobile

While the customer service to rectify the issue was great, we did not stay the night and ended up elsewhere. This place needs an upgrade and a good deep clean.

Upon check in, our 2 bedroom apartment was dated and dirty. The couches worn, the stove top and knobs dirty, the walls with obvious signs of grime. The smell was musty and damp.
I was shown 3 other of the two bedroom units and all were of the same standard, and a few actually worse with grime.

We checked out within 1.5 hours of arrival, and appreciated the courtesy and refund offered by reception.

Date of stay: November 2024
Trip type: Traveled on business
Thank Sightsee28833261143
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 15, 2024 via mobile

Great room yes they are a bit dated but they are large and spotless , comfortable bed and a great spa bath. Good hot shower. Check in was Effecient and young lady was happy friendly and thorough . Will definitely stay again and thoroughly recommend . Thanks !

Date of stay: October 2024
Trip type: Traveled as a couple
Thank Justgus92
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 4, 2024

Place is dated needs a refurbishment, room is so dated, but ok for 1 night stayed there for the Ron Fischer show on the 27th which was great, food was much better than last time we were there as well, on the down side they take $200 from our credit card, seems normal these days then added $15 for parking, so now we are out $215, the $200 we are still waiting to get back! they can take in 2 seconds but seems weeks to get back, hope they are going to pay us some interest for this loan?

Room tip: City hotel would be a better option
Date of stay: June 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lee B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 12, 2024 via mobile

I came in late due to flying in from overseas after a 21 hour flight. I was jet lagged and just wanted to go to sleep. When I got to my room I dropped my bags and turned on the light . To my dismay when. I reached for the remote on the desk there were two small crawling cockroaches on the desk that were scrambling away from the light. I called for housekeeping but realised they were not working I went to the front desk to report the matter and was moved to another room. To say I was mortified would be an understatement considering the ratings on this place

Date of stay: May 2024
Trip type: Traveled solo
Thank cheryl b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 6, 2024

Have often stayed at this hotel, but this will be our last. The whole hotel needs a big deep clean, the exhaust above the shower was filthy, outside the lifts was so dirty, including the sofas and corridors, and the whole room did not have a clean look. We were given a room overlooking a rooftop over the pool, no views, no balcony, even though it didnt look full at all. And if you like a very expensive not worth for your money, eat at the restaurant. The staff were lovely in the restaurant, who were totally overworked, the whole two of them that I saw! Location and parking are great to us, but after this stay, we will be looking elsewhere for accommodation.

Date of stay: January 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank First_timerPerth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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