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Jenine
Perth, Australia

Needs update & deep clean

2.0 of 5 bubblesReviewed Nov 7, 2024via mobile
While the customer service to rectify the issue was great, we did not stay the night and ended up elsewhere. This place needs an upgrade and a good deep clean.

Upon check in, our 2 bedroom apartment was dated and dirty. The couches worn, the stove top and knobs dirty, the walls with obvious signs of grime. The smell was musty and damp.
I was shown 3 other of the two bedroom units and all were of the same standard, and a few actually worse with grime.

We checked out within 1.5 hours of arrival, and appreciated the courtesy and refund offered by reception.
Date of stay: November 2024
Trip type: Traveled on business
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4 - 9 of 330 reviews
Reviewed October 15, 2024 via mobile

Great room yes they are a bit dated but they are large and spotless , comfortable bed and a great spa bath. Good hot shower. Check in was Effecient and young lady was happy friendly and thorough . Will definitely stay again and thoroughly recommend . Thanks !

Date of stay: October 2024
Trip type: Traveled as a couple
Thank Justgus92
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 4, 2024

Place is dated needs a refurbishment, room is so dated, but ok for 1 night stayed there for the Ron Fischer show on the 27th which was great, food was much better than last time we were there as well, on the down side they take $200 from our credit card, seems normal these days then added $15 for parking, so now we are out $215, the $200 we are still waiting to get back! they can take in 2 seconds but seems weeks to get back, hope they are going to pay us some interest for this loan?

Room tip: City hotel would be a better option
Date of stay: June 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lee B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 12, 2024 via mobile

I came in late due to flying in from overseas after a 21 hour flight. I was jet lagged and just wanted to go to sleep. When I got to my room I dropped my bags and turned on the light . To my dismay when. I reached for the remote on the desk there were two small crawling cockroaches on the desk that were scrambling away from the light. I called for housekeeping but realised they were not working I went to the front desk to report the matter and was moved to another room. To say I was mortified would be an understatement considering the ratings on this place

Date of stay: May 2024
Trip type: Traveled solo
Thank cheryl b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 6, 2024

Have often stayed at this hotel, but this will be our last. The whole hotel needs a big deep clean, the exhaust above the shower was filthy, outside the lifts was so dirty, including the sofas and corridors, and the whole room did not have a clean look. We were given a room overlooking a rooftop over the pool, no views, no balcony, even though it didnt look full at all. And if you like a very expensive not worth for your money, eat at the restaurant. The staff were lovely in the restaurant, who were totally overworked, the whole two of them that I saw! Location and parking are great to us, but after this stay, we will be looking elsewhere for accommodation.

Date of stay: January 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank First_timerPerth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 29, 2023

I would personally rate this hotel as 5 stars 🌟
The room is equipped with premium furnitures and fittings. The bed is firmed and duvet is soft. I dont get backache after sleeping as compared to other hotel.
The small touch like daily replenish of mineral water and kitkat just melted my heart and I appreciate it. The hotel is clean and well designed. Has a outdoor pool and fitness room too.
The downside is location, you need to have car! There is not such around the area.
Nevertheless, I dont mind coming back to stay again as I felt so spoiled and pampered there 😀

Room tip: Need to have a transport as it is not near to shops, restaurant or attractions.
Date of stay: December 2023
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
Thank KAGILO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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