I came in late due to flying in from overseas after a 21 hour flight. I was jet lagged and just wanted to go to sleep. When I got to my room I dropped my bags and turned on the light . To my dismay when. I reached for the remote on the desk there were two small crawling cockroaches on the desk that were scrambling away from the light. I called for housekeeping but realised they were not working I went to the front desk to report the matter and was moved to another room. To say I was mortified would be an understatement considering the ratings on this place

Have often stayed at this hotel, but this will be our last. The whole hotel needs a big deep clean, the exhaust above the shower was filthy, outside the lifts was so dirty, including the sofas and corridors, and the whole room did not have a clean look. We were given a room overlooking a rooftop over the pool, no views, no balcony, even though it didnt look full at all. And if you like a very expensive not worth for your money, eat at the restaurant. The staff were lovely in the restaurant, who were totally overworked, the whole two of them that I saw! Location and parking are great to us, but after this stay, we will be looking elsewhere for accommodation.

I would personally rate this hotel as 5 stars 🌟
The room is equipped with premium furnitures and fittings. The bed is firmed and duvet is soft. I dont get backache after sleeping as compared to other hotel.
The small touch like daily replenish of mineral water and kitkat just melted my heart and I appreciate it. The hotel is clean and well designed. Has a outdoor pool and fitness room too.
The downside is location, you need to have car! There is not such around the area.
Nevertheless, I dont mind coming back to stay again as I felt so spoiled and pampered there 😀