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Jo-Ann S

Self Care Sabotage

1.0 of 5 bubblesReviewed Aug 24, 2023
Extremely angry
I live 10 mins from this hotel
I decided to book in for 2 nights for some self care as I really y wanted a spa I booked and paid for a suite with spa bath and pool view the only reason I booked was for the spa
However when I arrived I was told there are no suites with pool views
I went up to my room ran the spa and guess what It didn't work thought I was doing something wrong as it was late and I was tired I called down and was told it should work fine so in the morning I tried again still nothing spoke tonreception again and was told once I went out they would send someone to fix it
I recieved an email to say it was fixed
When I returned I ran the spa yet again and still didn't work called reception and the man came to look he tried a gee things and still did not work he said he could put me in another room to use the spa but I could sleep in this room
Now to me this was silly plus I was standing in a towel with all my clothes in the washing machine and I wasn't about to do a towel run through the hotel
I have wasted 2 nights in a hotel when I could have been home in my own bed all for a spa that does not work and wasted my money
Now I have just woken up and the room is flooded the man who came last night had turned the tap on to try fill the spa more too see if thay would work however turns out he did not turn the tap off fully and I'm standing in a puddle of water the pastiche mat was. Covering the drain he had moved it to neal on
I'm so angry I slipped in the bathroom to try pull the plug and banged my head and have hurt my back
This is not self care OT has been sabotaged
if you want a relaxing stay don't book here
I am now trying to get my things together to get out of here
Date of stay: August 2023
Trip type: Traveled solo
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13 - 18 of 330 reviews
Reviewed August 17, 2023 via mobile

Staff make the hotel, we have stayed here many times on visiting Perth. Yes it looks a little tired in places, but always clean. The beds are super, facilities good. Anytime we had a issue they sorted it straight away. Always a pleasure to stay here.

Date of stay: August 2023
Trip type: Traveled as a couple
Thank BERRY-FAMILY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 17, 2023 via mobile

Great 2 bedroom apartments for families. Comfy beds. Heated outdoor pool and gym suited our family needs perfectly. Convinient location and secure parking.

Only downside is the restauraunt......over priced and tiny meals. Meals were tasty, but left feeling hungry.

Date of stay: July 2023
Trip type: Traveled with family
Thank Erica B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 17, 2023

We have visited four times and we really enjoyed it. It is our happy place because we like the pool, big bathroom with spa bath, large room, quiet, decent food though pricey, breakfast especially yummy. Staff are very helpful, all in, a great place.

Date of stay: April 2023
    • Value
    • Location
    • Service
Thank Brigid L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 10, 2023

I booked the “Romantic Getaway” 2 weeks prior to our stay in April.
Check in took forever, the receptionist disappeared for 5 mins then came back and said there been a miss communication- no flowers, no choc coated strawberries, no chocolates!.. how disappointing.. I asked about the wine, oh yes the wine is in the room, not it wasn’t. If came 3 hours after we checked in, the package included Chandon, we got a $10 bottle of sparkling white! The room was a disappointment too (room 333) it must have been above the kitchen, all night we got cooking smells thru the room. The fridge was turned off when we arrived, the A/C in the bedroom was either on or off, the remote would not adjust the temp or fan speed.
The package was $397.00 and I was charged $250.00 and given a bottle of Chandon on check out. This stay nowhere as good as the first and due to this we won’t be going back.

Date of stay: April 2023
Trip type: Traveled as a couple
Thank salty66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 29, 2023

I am giving this hotel an average rating because there are some very good points about the hotel. We stayed in a one bedroom apartment.

The good: Great location, spacious rooms, massive spa bath fits two people easily. Comfy beds. 2 TV's. 2 Air con units. Very quiet despite being next to the freeway. Well fitted out with everything you need. Good amenities on site eg heated pool, sauna, secure parking.

The bad: First up got double charged for my room as I had already paid through Booking.com.
Secondly after about 1 hour the main aircon which is basically in the middle of the room started leaking water all over the floor, we put a rubbish bucket under it and called the management.
Some guy came up and told us that there was nothing he could do because it was a Saturday and the hotel was fully booked. He admitted that it was a known problem.
Unfortunately we had to put up with it and the leak changed ends a couple of times and thwarted our attempts to catch all the water.

Also the level of cleanliness leaved a lot to be desired. This is not a 4 star hotel. There were crumbs all over the stove top from the previous tenants, rips in the curtains and some stains on the furniture, and the general condition of fixtures was poor for example the silicon around the basin in the bathroom was loose and falling out. General cleanliness was also poor.
Probably would not stay again.

Date of stay: March 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Kris U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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