I booked the “Romantic Getaway” 2 weeks prior to our stay in April.
Check in took forever, the receptionist disappeared for 5 mins then came back and said there been a miss communication- no flowers, no choc coated strawberries, no chocolates!.. how disappointing.. I asked about the wine, oh yes the wine is in the room, not it wasn’t. If came 3 hours after we checked in, the package included Chandon, we got a $10 bottle of sparkling white! The room was a disappointment too (room 333) it must have been above the kitchen, all night we got cooking smells thru the room. The fridge was turned off when we arrived, the A/C in the bedroom was either on or off, the remote would not adjust the temp or fan speed.
The package was $397.00 and I was charged $250.00 and given a bottle of Chandon on check out. This stay nowhere as good as the first and due to this we won’t be going back.