I’ve never been out for dinner and had to speak to the manager so frequently. We were seated and given menus then left to it. They had a three courses for $29.90 special going. I asked our server “Smiler” if I could get a vegetarian main in this deal. He said he didn’t know and went to get the manager. The manager came over and confirmed I could. I then asked if they had hot chocolate and he replied he didn’t know but he did know they had no soy milk. Our drinks took ages to arrive and my friends was flat.
Our entrees were great and hot. However service was slow and not attentive. I then found a lump in my drink. We asked the server what it was and he said he didn’t know and would get the manager. It took ages for us to get anyone’s attention and my friend had finished her drink ages ago with no offer for a replacement. The manager came and said the same thing he didn’t know what it was. We had to ask for a replacement. The manager did make it himself and bring it over straight away but this was the only decent service we received.
Our mains and dessert were both tasteless and cold. And we waited half an hour for mains. Service was shocking, tables around us were attended to and meal checked but we weren’t after the drink was replaced. We even heard the manager having to chase up our server to do his job and serve customers. Then when I went to pay the bill I had been charged an extra five dollars. When I asked why I was told our server “the donut” had put it through wrong. No apology but it was taken off the bill. Overall our server was inattentive and had limited menu knowledge.