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Reviewed 5 weeks ago

5stars ++++ for Mia at reception good customer service. Reservations at meriton are trash and booked the wrong date for my stay. Mia was excellent in customer service trying to rectify the issue. When making a booking always double check your confirmation email as I cancelled a stay at another hotel to come and stay here and on arrival my booking did not exist. Absolutely disgusting customer service from the Reservations team. Ruined my weekend.

Mia went above and beyond to try do everything she could to fix the issue and got me into a 2 bdr appt instead of a 3.

5 stars for Mia



0 stars for meriton

Date of stay: April 2021
Trip type: Traveled with friends
Thank 990jaimek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meriton Suites, Guest Services / Front Office at Meriton Suites Chatswood, responded to this reviewResponded 4 weeks ago

Dear 990jaime,

Thank you for your review and your kind words for Mia, our Guest Service Agent. We will be sure to pass on your words to her so she may further be motivated to providing outstanding service such as what you experienced on check-in.

I am however concerned by your feedback of our Central Reservations team. I have reviewed your guest file extensively, and spoken to the Contact Centre Supervisor - and can only locate one single conversation between yourself and our team, on the 8th of April. Within that conversation, there was no request for reservations - only an enquiry of our multiple sites.

We are further perplexed, as you have booked an Eminence Rate - only bookable online, by the named member - as our reservations team do not handle Eminence Member rates enquiries. Upon further investigation, both reservations appear to be made direct by yourself, without any intervention or assistance from our reservations team.

I would like to learn more as to how we may have missed the mark, and would be glad to find out more information. If you are able to please email us with further details in reference to this review on tripadvisor@meriton.net.au so we may look into this matter further.

I trust all other aspects of your stay was pleasant, and most certainly hope you had a great weekend.

With Kind Regards,
Rezz A
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 April 2021

Stay at Meriton a lot due to work and has been very enjoyable to date. This is why I am a regular, often with stays every week. Recent management decision to cease Foxtel access is not a good move. Very disapointing.

Date of stay: April 2021
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank Misbe2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meriton Suites, Guest Services / Front Office at Meriton Suites Chatswood, responded to this reviewResponded 4 weeks ago

Dear Misbe2021,

Thank you for your feedback, as it is through reviews from our regular guests, such as yourself, that we are able to improve and evolve our service offerings.

As the trend for personal entertainment has shifted to a more mobile and interactive experience, the partnership with Foxtel ended as we will be migrating to a new "cast" enabled system - in line with our consumers changing demand. Soon guests will be able to command the entertainment available on our television screens to their fancy, using their personal devices as the portal to their preferred entertainment provider.

We understand that this may not suit all our guests, however, we hope the new entertainment offering will suit a large range of clientele. Free-to-air will always be available - as it always has been.

We do hope that this does not detract from your future stays with us, and we certainly hope to welcome you back.

With Kind Regards,
Rezz A
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 April 2021

The welcome from staff ... room cleanliness was excellent. A welcoming bottle of bubbles to enjoy on the balcony and a lovely card to wish us well... can not fault the service. Bed was so comfortable, I recommend staying here ... full kitchen all utensils the non stick pan not so non stick anymore but that is the ONLY thing I could fault... but otherwise a fantastic time.

Date of stay: March 2021
Review collected in partnership with this hotel
Thank looangelscribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda S, Other at Meriton Suites Chatswood, responded to this reviewResponded 3 weeks ago

Hello looangelscribe

Many thanks for sharing your 5 star Meriton Suites Chatswood review.

It's so lovely that you enjoyed your anniversary getaway with us.

I'm delighted to hear you both enjoyed the welcoming staff, clean room, balcony and bottle of bubbles with card!

We look forward to seeing you again soon!

Kind Regards,

Amanda S

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 April 2021

Rooms were very spacious and very clean excellent price will stay again. Secure off street parking was a bonus as we were able to check out and leave the car to collect after we had been to our appointment

Date of stay: April 2021
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank gsgaudron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda S, Other at Meriton Suites Chatswood, responded to this reviewResponded 4 weeks ago

Hello gsgaudron

I'm thrilled to hear you enjoyed staying with Meriton Suites Chatswood in the very spacious and clean room and were able to make use of our secure off street parking.

Thank you so much for taking the time to share with us.

We hope to see you again!

Kind Regards,

Amanda S

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 April 2021

If you need to stay around chatswood for work or family this is the best location to stay. Though this hotel doesn't provide any restaurant or meals you have ample restaurants in the vicinity. Facilities are great and as they are studios with separate meeting area you can even have a meeting in your room.

Date of stay: March 2021
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank MikesChoiceone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda S, Other at Meriton Suites Chatswood, responded to this reviewResponded 6 April 2021

Hello MikesChoiceone

Thank you for taking the time to leave a 5 star review about your work stay at Meriton Suites Chatswood!

It's great to hear you found the proximity close to restaurants for eating out or ordering in and were able to have the space to hold meetings in your room.

We look forward to seeing you again soon whether it be for business or leisure!

Kind Regards,

Amanda S

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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