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Paul Williams
Coventry, United Kingdom

OUTSTANDING HOTEL AND STAFF

5.0 of 5 bubblesReviewed 4 weeks ago
From the minute we walked in to the hotel everything was outstanding particularly all the staff in all departments of the hotel so friendly and very helpful nothing was to much trouble.if you want anything organising trips and anything relevant to the holiday Sofia is the guest service manager she is the go to lady you won’t be disappointed.The hotel is immaculate in appearance and the food is of the highest quality which caters for all dietary requirements.The hotel is very calm day and night with no over bearing reps with forced activities.It is in a fantastic location and not to far from all that is needed this hotel caters for all couples and families alike you really won’t be disappointed and comes highly recommended.
Date of stay: August 2024
Room Tip: Book early no to be disappointed if full when your planning your holiday.
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofia Freitas, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this review
Responded 1 week ago
Dear Mr. Redmen1963,

On behalf of the entire team at Pestana Grand, we would like to thank you for your kind feedback.

It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.

We look forward to hosting you again soon at our hotel!

Warm regards,
Gilberto Gouveia
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,532)
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Traveler rating
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13 - 18 of 3,532 reviews
Reviewed August 8, 2024

Had an amazing time at the Grand.
We've been coming since 2016 and we love it!
Ir is Nice to see so many familiar faces after all this time
Entretenimento at night os very good and we really likes barbecue night by the pool
We are already looking forward Next time

Date of stay: May 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Fatima E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofia Freitas, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 1 week ago

Dear Mrs. Fatima E,

On behalf of the entire team at Pestana Grand, we would like to thank you for your kind feedback.

It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.

We look forward to hosting you again soon at our hotel!

Warm regards,
Gilberto Gouveia
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2024

We were three couples visiting Madeira for the first time.
Me and my partner celebrated our 30th wedding anniversary and were surprises with a bottle of bubbly in the room.
Housekeeping were very attentiolve and made a romantic decoration.
We are planing to return with our grandkids

Date of stay: June 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ana S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofia Freitas, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 1 week ago

Dear Mrs. Ana S,

We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.

Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.

Kind regards,
Gilberto Gouveia
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2024

We had an amazing holiday in Pestana Grand. The team is very friendly and professional. Nothing is two much yo ask.
We enjoyed the pool and the entretainment in the evenings by the pool bar.
Our kids enjoyed the kids club
Next summer we will be back

Date of stay: August 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank João S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofia Freitas, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 1 week ago

Dear Mr. João S,

On behalf of the entire team at Pestana Grand, we would like to thank you for your kind feedback.

It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.

We look forward to hosting you again soon at our hotel!

Warm regards,
Gilberto Gouveia
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2024

Resort has a beautiful pool and surrondings. The breakfast buffet had a great selection not only in food but drinks too. The staff were always around helping if you needed anything. The resort is alittle far from the centre of town but we managed to walk it and then took a taxi back.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank Kelly L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofia Freitas, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this reviewResponded August 6, 2024

Dear Mrs. Kelly L,

On behalf of the entire team at Pestana Grand, we would like to thank you for your kind feedback.

It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.

We look forward to hosting you again soon at our hotel!

Warm regards,
Gilberto Gouveia
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2024

Wonderful holidays at Pestana Grand.
The location is amazing. Rooms overlooking The ocean, direct access To The public Promenade and a huge refreshing outdoor pool.
The food was delicious, since the breakfast time until late in The evening.

Date of stay: July 2024
Trip type: Traveled with family
Thank Ricardo R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofia Freitas, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this reviewResponded August 6, 2024


Dear Mr. Ricardo R,

We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.

Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.

Kind regards,
Gilberto Gouveia
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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