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Pedro C

Madeira 2024

5.0 of 5 bubblesReviewed Jan 25, 2024
My New Year's stay was nothing short of magical. From the warm welcome to the stunning views from my room, every moment was pure delight. The impeccable service, exquisite cuisine, and serene ambiance made it a truly unforgettable experience. I highly recommend for anyone seeking luxury and relaxation in the heart of Madeira.
Date of stay: December 2023
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margarida Caldeira, Proprietário at Pestana Grand Premium Ocean Resort, responded to this review
Responded Jan 26, 2024
Dear Mr. Pedro C,

We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.

Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.

Kind regards,
Gilberto Gouveia
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,454)
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30 - 35 of 3,454 reviews
Reviewed January 24, 2024

First time at this amazing time at hotel. Barbara was a standout for us on the week we stayed.
Lovely friendly staff.
Cleanliness in our room was impeccable. All the hospitality from the staff really made our holiday .
Great food.
Already booked for next year.

Date of stay: October 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Sofia Laura Gon... F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margarida Caldeira, Proprietário at Pestana Grand Premium Ocean Resort, responded to this reviewResponded January 25, 2024

Dear Mrs. Sofia Laura Gon... F,

Thank you for your feedback on your stay at Pestana Grand. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.

It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Grand, and we look forward to welcoming you again soon.

Best regards,
Gilberto Gouveia
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2024

What an amazing Hotel, clean friendly service and amazing food.
What made even more memorable our stay was the activities and care for Barbara.
She really made our stay one to remember. Thank you we can't wait to come back.

Date of stay: January 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Dafydd M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margarida Caldeira, Proprietário at Pestana Grand Premium Ocean Resort, responded to this reviewResponded January 24, 2024

Dear Mr. Dafydd M,

We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.

Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.

Kind regards,
Gilberto Gouveia
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2024

Hotel with good location quiet. 1 hour walking until Funchal centre but with a taxi is about 10 minutes and around 10euros.
All staff excellent, specially Margarida who gave us good tips to visit the island. The food could be hotter and better quality. The spa and indoor pool is too cold for us.
The rooms and the hotel are looking tired. In general a reasonable stay, the staff makes the whole difference.

Date of stay: January 2024
Trip type: Traveled as a couple
Thank Margret K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margarida Caldeira, Proprietário at Pestana Grand Premium Ocean Resort, responded to this reviewResponded January 18, 2024

Dear Mrs. Margret K,

On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.

We have taken note of all the issues mentioned so that improvements can be made in the short-term.

It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.

Best regards,
Gilberto Gouveia
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2024

I was there for a week, loved it.
The room was suprisingly big and confy, best gardens and the pools were spotless.
But the main character about this hotel was the staff, lovely and friendly at all cost. For me who stood out from the staff was Barbara from animation team, Braulio bartender and Carina restaurant, always with a genuine smile.
Have to say that I would love to come back.

Date of stay: December 2023
Trip type: Traveled with friends
Thank anaoliveiramendonca
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paulo Couto, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this reviewResponded January 11, 2024

Dear Mrs. "anaoliveiramendonca",

Thank you for your feedback on your stay at Pestana Grand. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.

It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Grand, and we look forward to welcoming you again soon.

Best regards,

Gilberto Gouveia
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2024

The hotel itself is very good. Great location, lovely staff and kept very clean but and it’s a big but, the food is definitely only average at best. First night seafood paella full of soggy crab sticks. All food in main restaurant is buffet with not much choice and all well over cooked. Breakfast is no better. Scrambled egg you could bounce off. Very limited choice for hot food. Everybody we talked to all said the same, I don’t know where the people saying food is good normally eat but it certainly isn’t in any average restaurant. Certainly not a five or even 3 star eating venue. Very disappointed having paid for half board. We had lunches instead but again after ordering Caesar salad day one there were no anchovies on it ( q key ingredient) and guess what , even after mentioning it every day , there were never any anchovies available.

Date of stay: December 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank Karin H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paulo Couto, Guest Services / Front Office at Pestana Grand Premium Ocean Resort, responded to this reviewResponded January 11, 2024

Dear Mrs. Karin H.,

On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.

We were glad to hear that, overall, you enjoyed your stay at Pestana Grand. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.

It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Grand and regain your trust during your next visit.

Warm regards,

Gilberto Gouveia
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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