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bwgrig
Ivybridge

Wonderful tranquil holiday

5.0 of 5 bubblesReviewed Oct 23, 2012
Hotel set in lovely grounds about 25 minutes from the airport. Wonderful friendly staff that nothing was too much bother for. Look out for Eduardo in the dining area, most charming and superbly efficient.

The room we had, with partial sea view, was spacious, clean and tastefully decorated. The peace and quite was lovely and we slept with the patio door open as it was so warm. The air con did work but too noisy for us to sleep through. The fridge was useful as was the digital safe.

We stayed with bed & breakfast but did sample the hotel restaurant one evening. Breakfast is fantastic and the choice wonderful, my favourite was the freshly cooked omelette. The evening meal was a bit of a let down being a buffet, plenty of choice but quality was lacking for us especially at over 60 euros. The bar pool snacks were good as well as the daily specials, Thai green curry being excellent.

Happy hour between 6 & 7 each night was good particularly when you could get two for one cocktails.

The pool area was lovely and the whole complex was kept immaculately clean and well manicured.

We took advantage of the spa by having full body massages which were great and very relaxing.

Having a free shuttle bus into Funchal meant you didn't feel too far away from anything. If you missed the shuttle the public bus is just up the road a little way and is cheap.

There is shopping mall a short walk away with just about anything you need. Plenty of restaurants in easy distance and a lovely promenade in front of the hotel.

I will be vey surprised if we don't go back next year!
Date of stay: October 2012
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FrontOfficeGrand, Manager at Pestana Grand Premium Ocean Resort, responded to this review
Responded Oct 24, 2012
Dear Guest,
First of all, thank you very much for joining us!
Your feedback help to find out in which ways or areas we can improve our services in order provide you the best holiday experience. I regret to hear that the A/C was noisy in your room, we will keep that in mind for your next visit and please if that happens so, let us know.
We have been changed and updating our evening meals for several times, our aim is to fulfill all our guests desire, let's see if we can achieve that.
Thank you very much for your compliments on Mr. Eduardo and staff in general, message will be passed onto them.
We all hope you have had a safe flight back home and expect to welcome you back again to our hotel.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (3,470)
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    2,208 - 2,213 of 3,470 reviews
    Reviewed October 17, 2012

    4 day break flying with easy jet at this wonderfully situated hotel on the west wide of funchal. approx 25 mins from airport by car. booked room and breakfast. buffet breakfast was one of the best we have experienced with an extensive choice. wonderful to be able to sit outside looking at the ocean by swimming pool each morning in october. grounds are gorgeous with many exotic plants and bird-life. hotel has access to a promenade for walks into funchal and in the opposite direction towards the fishing village. wonderfully safe and picturesque in either direction, but some steep paths to negotiate. lit at night and seems very safe.

    we both commented on the peace and tranquility at the pestana, sitting on the balcony during the day and at night. the only sounds were of the lapping water in the swimming pool and no traffic sounds or noise from surrounding buildings. the balcony was large with wicker chairs and table.

    the room was very good, with sofa and chair, kingsize bed, desk chest and large wardrobe space with safe. bathroom had separate shower cubicle and bath, with marble floor. bathrobes were provided, but no slippers. shower was powerful and the wall hairdryer was adequate. shower gel,shampoo and body lotions were provided. towels were plentiful and replaced on request.

    the room had a fridge with complimentary fruit juice, beer and coke on arrival. bottles of water had to be paid for at 2.50 euros each if used. tea,coffee making facilities with cartons of milk in fridge, but had to be paid for if restocked. we were taken to our room on arrival by a member of reception, after being given a complimentary glass of madeira, and called shortly after to make sure everything was okay.

    linens were lovely, but pillows not that comfy. pool towels were provided in the room and replaced daily. the room was immaculate and the chambermaids excellent. carpet was bit past its time but very clean.

    3 lifts on each floor. all public areas spacious and immaculate. small shop selling newspapers, which arrive daily at 4 pm. many seating areas both inside and out. fabulous pool areas with beautiful sea views. lovely inside pool with loungers and loads of sunbeds. some umbrellas. spa and hairdresser on site, but we did not use them. we chose to eat off site, apart from breakfast, so cannot comment on restaurant. but pool cafe and happy hour 6-7 pm excellent value for money.

    reception staff were very welcoming and helpful. service in bar areas was on occasion slow but very professional.

    average age group was over 50 during our stay mostly couples. many were repeat guests. would highly recommend the pestana grand for a peaceful break for mature couples who enjoy peace, sunshine and lovely surroundings.

    we ate twice at the real canoa as recommended on this site and also at the fish restaurant a short stroll along the promenade to the right of the hotel, down the steps past the cafes and restaurants on the road. amazing location looking out over the sea run by the same family for 35 years. both highly recommended and about 60 euros for 2 courses and wine for 2.

    up the hill is a large shopping mall with zara and supermarket. there are many cafes and restaurants within walking distance but all on hills hard work in the heat. there is a courtesy bus into funchal from the hotel or taxi is about 6 euros.

    will definitely be returning

    Room tip: west side view balcony room has wonderful view of bay and sun in the afternoon. sunsets are gorgeous. we had room 1205 2nd floor.
    Date of stay: October 2012
    • Trip type: Traveled as a couple
      • Value
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      • Sleep Quality
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      • Cleanliness
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    5  Thank HEV333
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    FrontOfficeGrand, Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded October 18, 2012

    Dear Guest,
    Thank you very much for joining us.
    We are amazed with your attention to detail and the way you described each part and area of our hotel. We are happy to know that you found in us a nice 4 days escape from the daily stress and we look forward to see you soon in the future.
    Madeira certainly is a place that deserved to be revisited, until there we remain with our kind regards.
    Maria da Paz Garcia
    Diretora de Zona/Complex Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed October 16, 2012

    We keep coming back to this hotel every three years as my dad has a time share there. I suppose that makes us a better judge of how the hotel has changed over the past ten years? I would say that it has got back on par of when it first opened. The rooms were clean and tidy, and kept so. The food and drink excellent, there are some excellent "meal deals" on at the pool bar now. I agree with a comment below that they need to invest in some more sun umbrellas and replace some of the ones that have seen better days. Never had a problem getting a sun bed all week, although we couldn't get an umbrella on one day. The reception staff are exceptional. They simply can't do enough for you, and our one or two little room problems were fixed on the day of arrival. All in all, I can't wait to get back!

    Date of stay: September 2012
    • Trip type: Traveled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank PontyCyclops
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    FrontOfficeGrand, Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded October 18, 2012

    Dear Guest,
    Thank you very much for your loyalty to us.
    In the name of our team i must say, that we are all glad to still provide what you expect from the lti Pestana Grand Hotel. The furniture in our pools will certainly be updated when possible in order to provide waht is expected in our hotel.
    We value very much and will share your comments about our reception staff.
    With kind regards
    Maria da Paz Garcia
    Diretora de Zona/Complex Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed October 9, 2012

    We've just got back from a great stay
    The hotel is in a really place not to far from Funchal
    There are lots of restaurants near by and an awesome fish restaurant
    its worth hiring a car but be warned that the roads up in the mountains are small !!!
    The staff in the hotel reception are very helpful but we found the waiting staff a little bit hard work as most of them didn't understand english
    The pool areas are great we have a little girl and she liked the indoor pool as its not as cold as the outside pool
    We had a few problems but nothing that spoiled the holiday

    Date of stay: October 2012
    • Trip type: Traveled with family
      • Value
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      • Sleep Quality
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    5  Thank Trekker_Al
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    FrontOfficeGrand, Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded October 13, 2012

    Dear Guest,
    Thank you very much for your loyalty to our hotel.
    We as a team, are glad that we still manage to provide a service that corresponded to your expectations. The comment about our staff that did not understand english, made me a bit concearned and we will check with our restaurant team, where are this faults.
    Thank you very much for your feedback and we look forward to welcome you again soon.
    With our kind regards
    Maria da Paz Garcia
    Diretora de Area/Complex Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed October 5, 2012

    Great hotel with everything you would want for a quietish holiday. Facilities and room first class. Our bathroom had bidet, bath and separate shower. Food was varied and excellent. Staff were friendly and helpful - if anything needed doing you only had to ask. The balcony door to our room would not lock when we arrived - it got fixed in 15 minutes even though it was 8pm.

    Location is very good but not really walking distance to Funchal centre - forget the courtesy bus which is a scrum to get on and use local buses - no 2 100 metres from hotel or walk round corner for choice of No1, 2 or 4. Get a day unlimited ticket from reception 5 euros and top it up in the Forum Madeira (worth a visit) for 2.50 euros per return journey.

    Minor niggles: There are charges for some things we are not used to paying for - WiFi is free for 30 mins and charged for longer and there is a charge for replenishing the tea and coffee! (Supermarkets 10 mins walk in either direction!)

    Overall though we had a really good stay and this is one hotel we would go back to if in Madeira again.

    Room tip: Go for a sea view - well worth the little extra
    Date of stay: September 2012
    • Trip type: Traveled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    2  Thank steve m
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    FrontOfficeGrand, Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded October 8, 2012

    Dear Guest,
    Thank you very much for choosing our hotel to spend your holidays.
    We were glad to know that in the overhall, corresponded to your expectations making you, thinking of a return trip to the Grand Hotel.
    We hope you have had a nice and safe flight back home and look forward to see you again between us.
    With kind regards
    Maria da Paz Garcia
    Diretora de Area/Complex Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed October 4, 2012

    We stayed a few days at the Pestana Grand mid September, lots of plus points but a few negatives as well. We visit Madeira every year and have stayed in quite a few Pestana hotels, I expect the service and accommodation to be of a five Star standard, but a few points are letting the hotel down.

    Plus points
    Helpful and efficient staff
    The hotel is quite a way from Funchal, but in a developing area, good local restaurants & shops and interesting walks.

    Lovely large room, with a beautiful sea view, good sized balcony, very comfortable bed, also tea &coffee making facilities, very clean.
    Excellent breakfast buffet with plenty of choice, well cooked and tasty, brilliant bacon & eggs!
    Large pools with jets, plenty of sun beds, pool towels provided free of charge,but...........................

    Negative points
    The shower door did not close, so the bathroom floor ended up very wet and slippery, the water did not run away when showering, so you ended up standing in several inches of water, I did complain, but the problem was not fixed.
    The towels were very hard and old, some had holes in them, this is one of my pet hates!
    I expect a 5***** hotel to have WHITE FLUFFY TOWELS!! Not to much to ask for when your paying €120 a night.

    The parasols were old and rusty and not enough to go around on the hot days and the sunbeds had seen better days.

    If you arrived in the restaurant after 9.00am for the buffet breakfast you had to queue quite a while to be seated, the staff were run off their feet during the busy times and you could end up waiting a long time for your coffee.

    I would recommend the hotel, but it is letting standards slip..........TOWELS NEED TO BE REPLACED
    This is why I have given a 4**** RATING

    Date of stay: September 2012
    • Trip type: Traveled as a couple
      • Value
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      • Sleep Quality
      • Rooms
      • Cleanliness
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    2  Thank yazmin57
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    FrontOfficeGrand, Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded October 6, 2012

    Dear Guest,
    Thank you very much for choosing again Pestana Hotels & Resorts to spend your holidays.
    Thank you very much for the compliments towards our staff, facilities provided and service overhall. The reason why the water leaks of the shower is related with the rubbers that are attached on the bottom. We are doing our best to order similar ones, as some of them are round and the main chain that provided this products is no longer open.
    I regret and sincerelly apologise for your comment regarding our towels. We are replacing them as much as we can, as they can easily lost their flufiness with the massive daily washing.
    Parasols are also being subject of change for the coming year along with the sunbeds around pool area. Regarding the waiting in the breaksfast room, this happens on peak times, like for example the one you said "9am" and we rather prefere that our guests wait a little bit than sitting in dirty tables as it happened in the past, and in this way provide a better service to all our guests.
    Once again, thank you for your kind feedback and positive remarks in how we can improve our service. We all look forward to see you in Madeira, if possible in a Pestana Hotel.
    With kind regards
    Maria da Paz Garcia
    Diretora de Area/Complex Manager

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