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Reviewed 27 January 2021 via mobile

We got booked in by friendly staff. The stay went down hill from there.
The showers were either just dripping or full hard jets spurting out. My sister leant on her single bed and it tilted, throwing her into the wall and she hurt her back.
The following morning I’d gone and told manager of the incident he only asked if she was okay and suggested moving the bed up against the wall which would block the bathroom. My sister hurt herself badly and there was no action taken by the manager or staff, no incident report filled out and no accomodations made just suggestions to move the bed or move around more, both of which she could not do.
Will not be staying here again.

Date of stay: January 2021
Trip type: Traveled with family
1  Thank MrsM3M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Simon Grimmett, General Manager at Ibis Budget Dubbo, responded to this reviewResponded 9 February 2021

Hi Mrs M,

Thank you so much for your review! We appreciate all feedback and yours particularly concerns me. If you could please email h3496-gm@accor.com with your stay details I would like to follow up on this injury. There has not been a male manager on the property for a while so I would like to investigate this matter further. We look forward to speaking to you soon.

Warmest Regards,
Ibis Budget Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 January 2021

For those seeking a convenient place with the basics and to save some money, this is a good choice. However, light sleepers will not enjoying the too often heavy doors of neighbours slamming shut, almost no matter how gently one attempts to close them. My room had a hard bed, a sink with a loose faucet and a smell from the drain which almost made one want to gag, but it was a cosy and clean sheets sort of place that most on a budget just looking for a place to rest will find quite OK.

Date of stay: January 2021
    • Location
    • Cleanliness
    • Service
Thank chrissY913VH
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Simon Grimmett, General Manager at Ibis Budget Dubbo, responded to this reviewResponded 19 January 2021

Dear ChrissY912VH,

Thank you so much for your review. I have taken all your feedback notes and added them to my property upgrade notes. We have fixed the sink and I have looked into a mattress topper for the room in question. I have also adjusted the door closer's on that floor to stop slamming noises throughout the hotel. As the new General Manager of the property I look forward to providing it some TLC and seeing you again in the near future.

Kindest Regards,
Rachael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 December 2020 via mobile

If all you are after is a temperature controlled room with a bed, a small ensuite, a tiny bar fridge and a TV for the affordable price of $95/night then the Ibis Budget Hotel has you covered. Nothing fancy, just the necessities. Perfect for an overnight, just travelling through, stay.

Positives: friendly helpful staff; clean room/bed sheets/ensuite; free wifi access (24 hours only); access to a toaster in the common breakfast area; they provide disposable plates and cutlery on request (if making your own breakfast); key card after hours access; hand sanitiser stations; on site parking; easy access to highway; 12 mins from Dubbo Zoo; 6 mins from Dubbo Goal and main shopping Street.

Negatives: shower head pressure is poor; shower floods ensuite when in use; only stair access to rooms (no elevator); only one PowerPoint available to charge devices (and it’s in the bathroom); no bedside tables (but they provide a chair on one side of the bed you can use for this purpose), no wardrobe (there is a small hanging shelf); and no table, or foldable luggage rack, to place your suitcase on (the floor is your only option).

Date of stay: December 2020
Trip type: Traveled solo
1  Thank 68julieh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 November 2020 via mobile

A 3 night stay! I know this is a budget hotel but this had a grubby entry foyer floor the fridge leaked as seals were perished, reported but nothing done. Overall cleanliness was poor, bathroom tiles looked dirty, no soap or shampoo. Room not serviced (Excuse was Covid) Not a good look for an Accor Hotel. 1.5 star

Date of stay: November 2020
Trip type: Traveled as a couple
2  Thank TonyLaw48
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 November 2020 via mobile

Positives:
Room was clean
Linen was fresh
Bed was comfortable
Negatives:
On the Accor Members website it says breakfast included this is incorrect there is no breakfast included in price
The website tells you to look for HungryJacks don’t bother it’s moved to the other side of the bridge
The other negative is there is MAJOR roadworks to the front and side of the motel making it hard to not only find the motel but getting in and out an obstacle course

Date of stay: November 2020
Trip type: Traveled as a couple
4  Thank 975darlenew
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Simon Grimmett, General Manager at Ibis Budget Dubbo, responded to this reviewResponded 10 November 2020

Dear Darlene

My sincerest apology regarding your stay with us.I will personally look into the issues that you have raised and notify NSW Transport of your concerns.

Sincerely
Catherine Fitzpatrick
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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