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Onsen Hot Pools Retreat & Day Spa
Open today: 9:00 AM - 10:00 PM
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from US$53.49
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Reviews (1,768)
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All reviews shotover river private pool ultimate relaxation perfect temperature my partner time slot staff were lovely amazing views amazing experience visiting queenstown new zealand tub indulgent buzzer session mountains dusk
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67 - 72 of 1,768 reviews
Reviewed 5 March 2021

Just a lovely experience, a relaxing spa and stunning scenery. The staff were welcoming and friendly and the facilities were first class, everything about our time there was first rate.

Date of experience: March 2021
Thank Margaret J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 11 March 2021

Hi Margaret,

Thank you for taking the time to share your experience,

Your feedback means so much to us,

We hope to see you again soon,

Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 March 2021 via mobile

What a fabulous way to finish an amazing 4 day bike ride. This is my 2nd visit. Such an amazing view from your very own Hot Tub. So enjoyable. Maximum is 3 per private room.

Date of experience: March 2021
1  Thank ClaireE1486
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 11 March 2021

Hi Claire,

A well earned soak, we hope you left feeling relaxed and rejuvenated after a hard few days.

Thank you for visiting,

Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 March 2021

What a find! Down the steep hillside into a haven. The hot pools have the most amazing view with relaxing music, perfect for a glass of bubbles and a chocolate bar. Everywhere is super clean, wish I had tried the spa experience too. The staff were friendly and very helpful.

Date of experience: March 2021
Thank MandyC195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 11 March 2021

Hi Mandy,

Thank you so much for taking a few moments to let us know how we are doing, we are so grateful for your feedback,

We hope to see you next time for a massage,

Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 March 2021

We booked for a spa tub and truly was a very nice experience, location overlooking the shotover river and very relaxing as well. A massage afterwards, very professional, absolutely relaxes both body and mind. Will definitely come back again.

Date of experience: March 2021
Thank CJandBJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 11 March 2021

Hi CJandBJ,

Thank you so much for the 5 star rating,

Our ultimate relaxation really allows you to switch off and reconnect, we're so glad you that you enjoyed your experience with us.

Please visit us again soon,

Sincerely,

The Onsen Team

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Reviewed 1 March 2021

A relaxing romantic hour spent here with an amazing picturesque view to boot! Staff were friendly and professional. Would recommend to others.

Date of experience: February 2021
Thank Psylocke101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 4 March 2021

Hi Psylocke101,

Thank you for sharing your feedback,

It's amazing to hear that you would recommend our experience, thank you so much for visiting.

We hope to see you again soon,

Sincerely,

The Onsen Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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