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All reviews great location valet parking in town per day restaurants and shops the ground floor buffet breakfast central location new zealand lake concierge accor internet nz
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Reviewed July 2, 2015

You can't find a better place to stay as this is so central to all happening activities , nice modern chick hotel , kids stay and eat free , just stone throw away from lake , shopping and clubbing .

go for it

Date of stay: December 2014
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank DR_APAC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this reviewResponded July 3, 2015

Dear DR_APAC,

Thank you for taking the time to share your experience of your recent stay with us.
I am so pleased you found our central lakeside location convenient for you to enjoy Queenstown from!

We look forward to welcoming you back in the near future.

Kind regards
Mia McGregor
Sales & Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2015

I enjoyed. Every moment of my holiday. Couldn't be better anywhere else. Everything was very conveniently located and hotel was awesome.
i enjoyed the creme-brûlée from elements bar. Can always trust Accor hotels for any vacation.

Date of stay: June 2015
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Amoma.com
Thank r0slinp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this reviewResponded July 3, 2015

Dear Roslin P,

Thank you for your lovely review of your recent stay with us!
It is always a pleasure receiving positive feedback and I will pass your comments regarding the Creme Brulee on to our Executive Chef.

Thank you for sharing your experience and we look forward to welcoming you back to Novotel in the near future.
Kind regards
Mia McGregor
Sales & Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2015

The staff were amazing from check to check out. The waiting staff were superb in the restaurant and the food was great. It was helpful to have an Advantage Plus membership as we were given a room upgrade and of course breakfasts were 2 for one and dinners two mains for the cost of the dearest. Well located for shops and bars.

Date of stay: June 2015
Trip type: Traveled on business
Thank LizN622
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded July 2, 2015

Dear Liz N

As an Accor Plus (previously Advantage Plus) member you are very important to us and we love having members stay at the Hotel. Along with the Le Club Loyalty Members we appreciate the loyalty to our Hotels and hope you will enjoy many years of membership and the benefits that this brings.

Good to hear you enjoyed your stay - hope to see you again soon

Regards

Jim Moore
General Manager

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Reviewed June 30, 2015

My daughter and I stay 6 night at this hotel and enjoyed every minute.
The hotel is in a quiet location overlooking Lake Wakitipu and the gardens. It has a very family friendly feel to it, with a great lounge area where guests can relax by the fireplace watch some TV, enjoy a drink, have a bite to eat or read a book. The staff are very friendly and Tom and Floran were extremely helpful organising tours and answering questions. It has a great guest laundry. They offer valet parking for $20 a night or alternatively the Wilson car park nearby for $11 over a 24hr period. Breakfast wasn't included in our booking however there are a number of restaurants and cafes within a 2 minute walk that serve a great breakfast. Note if you have an early start Halo opens at 7am. Our room was clean, comfortable and quiet. Everything you need is in an easy walking distance of the hotel and I will definitely be going back.

Date of stay: June 2015
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Shoonie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded July 2, 2015

Dear Shoonie


Thanks for your really informative review and advice to others - it sounds as if you had a good 6 night stay and that the team looked after you which is what we are trying to do for all guests.

The only thing I would acknowledge is that yes there are many places to eat outside of the Hotel (I assume you paid for these?) just because they were not part of your package does not mean you are not able to and welcome to use the facilities within the Hotel.

The Hotel breakfast, we believe, is the best buffet breakfast in Queenstown and offers a huge array of items - some international items but also things such as make your own waffles, fresh fruit juicer, baked salmon (iced tea in Summer) and includes Barista coffee if the full package is purchased. Our new chef has joined us from some great restaurants and dinner is very good too - or enjoy tapas by the fire in the lounge.

It is a shame that you appear to have missed out on these opportunities and we hope that next time you stay you will give them a go.

Regards

Jim Moore
General Manager

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Reviewed June 30, 2015 via mobile

I just loved This Novotel hotel , the location , The view , the room and again The View.
From the moment I checked in everything is smooth and the Staff really helpfull . Do ask The room that facing the lake ( where you can snow capped Mountain behind the lake ) , trust me IT Will blows your eyes .
With the price of 90NZD a night ( got it during 50% off accor for member ) I think This is The best hotel deal I ve got (again IT s because of The view) .... No wonder Queenstown is voted One of the Most beautifull city in The world

Date of stay: June 2015
Trip type: Traveled with friends
2  Thank wongdeso
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded July 2, 2015

Dear Henry W

Great to hear you were able to pick up a bragain in our Members Sale - membership really has its benefits!!

It sounds as if you had a fabulous time in Queenstown and really enjoyed your time at the Hotel - something that we strive for each and every time.

Queenstown is really a four seasons destination and the best time to come is any time you can - we love our town and love sharing it with the world so hopefully you will come back many times now that you have discovered us.

Regards

Jim Moore
General Manager

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