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Grm69
Perth, Australia
171130
Beware of locaton
4.0 of 5 bubblesReviewed Sep 15, 2015via mobile
I had a lovely stay at the Hilton, my lakeview room not offering much view of the lake, but it was spacious with a huge bathroom, sitting area and fireplace. The breakfast was superb, the communal lounge a great place to relax and I enjoyed using the large swimming pool & jacuzzi. Unfortunately the men's sauna was out of service.

The only problem was the distance from Queenstown, since the hotel shuttle only runs every couple of hours and the only time I tried to book it, it was full. I took the water taxi a few times, which wasn't too expensive and was fun the first couple of times, but you are limited to their schedule. This could be a non-issue if the hotel shuttle ran more frequently.
Date of stay: September 2015
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2,115 - 2,120 of 3,840 reviews
Reviewed September 15, 2015 via mobile

I had a great time and a mishap in the restaurant.
but next day my meal was so perfect testy and high quality products that I forgot all about the day before.
I will like to thank James at the crew bar for his service and more than expected attention.
management should be very proud of the chefs and service at the restaurant.
seamless attention and service, where else but Hilton?

Date of stay: September 2015
Trip type: Traveled solo
4  Thank hugh_perez
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded September 16, 2015

Dear hugh_perez

Thank you for your review and thank you for giving us the opportunity to 'make it right'!
We look forward to have you back again

kind regards

Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2015

I have no hesitation recommending the Hilton Queenstown and would happily stay there again. However there are a few things you need to know.

1 The hotel isn't actually in Queenstown - it's about 10 km from town. If you have a car, that's no problem as the drive is quick and pleasant. You can also take a water taxi which is scenic but you wouldn't want to do it every time.
2 The hotel is part of a complex and the car parking is under the adjacent Double Tree by Hilton hotel. Its only a couple of minutes walk but a bit tricky if you're carrying a lot of stuff. They'll park the car for you for $15 a day.
3 The prices are very negotiable with some very cheap off-peak deals. Don't be put off by the price being too low!
4 You need to organise breakfast on the day you arrive to get the $25 deal. The breakfast is excellent and well worth the $25.

Other than that, it's pretty much what you'd expect from a resort-style Hilton.

Room tip: Get a room with a view of the lake if you can
Date of stay: September 2015
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
4  Thank Davyd L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded September 16, 2015

Dear Davyd L

Thank you so much for your review and pleased you had a good stay.
The best place to get the lowest rate is if you go to hilton.com to make your booking. We guarantee the lowest rate. You can also find a number of packages there that would inlcude breakfast as well as other services at preferred rates such as the eforea spa. Check it out!

We look forward to welcome you back !

Regards

Chris

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Reviewed September 14, 2015

It's 8k out of Queenstown but shuttle and a $10 water taxi ride make everything accessible and its a very beautiful hotel.

We had great rooms - spacious, meticulously appointed, lovely linens. didn't get a chance to get to the pool, gym or spa but I'm definitely coming back to the Hilton to knock a few of these off.

Every staff member we met was friendly and welcoming and this, for us, was the Hilton's point of difference. We will be back.

Date of stay: September 2015
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
2  Thank fifiswan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded September 16, 2015

Dear fifiswan

Thank you for your review ! I am glad you had a fantastic stay with us
I noticed you gave us a 1 score for value, location and service. Is there anything you felt we could have done better ? I would appreciate your feedback.

Kind regards

Chris

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Reviewed September 13, 2015 via mobile

We thought we would treat ourselves to a night here and it was complete luxury.
We had a deluxe Lake View The rooms were huge and the bathroom was very spacious with underfloor heating. The room had it own gas fire which was so nice as the weather was dull and cold. Stunning views!!
The pool and spa were beautiful and the temperature was perfect - quite warm.
The staff were exceptional and were chosen randomly to be guests of the day and received water bottles, a bowl of fruit, free internet and free breakfast. This was a huge added bonus.
We just stayed at the hotel and enjoyed. The restaurant was exceptional and the staff so friendly and helpful. I am gluten and dairy free and nothing was a problem. Breakfast was amazing such a selection and then you could order fresh eggs, omelettes etc from the chef and there was a fresh juicer to make your own juices.
This will now be our place to treat ourselves too for special occasions - exceptional!!

Date of stay: September 2015
Trip type: Traveled as a couple
4  Thank greganddavina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded September 16, 2015

Dear member

Thank you for your review!
I am so pleased that you have a great escape with us and look forward to having you back !

Regards

Chris

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Reviewed September 13, 2015 via mobile

Beautiful room with a massive bathroom, although our room looked out to restaurant, and didn't feel very private. Amazing facilities with pool and spa, didn't get time to try sauna. Lots of restaurants and stores within village which was very handy as only there for one night, and was a fair drive into Queenstown. Unsure about transport options into Queenstown if you don't have a vehicle during your stay.

Date of stay: November 2014
Trip type: Traveled as a couple
4  Thank Katehannahjean
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this reviewResponded September 16, 2015

Daer Katehannahjean

Glad you has an enjoyable stay with us !
For transport into town we have the free shuttle or if you prefer to take a boat across the lake we have the water taxi that takes you straight into town !

We hope to see you back soon

Regards

Chris

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