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Bay of Islands and Hole in the Rock Scenic Helicopter Tour
5.0 of 5 bubbles78
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Ways to Experience Salt Air
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34 - 39 of 563 reviews
Reviewed April 2, 2024 via mobile

An awesome and brilliant experience -worth every penny. Don't miss it. A magnificent opportunity to see all the best sights in one trip.

Thank mariannehJ4674PA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 31, 2024 via mobile

Truly an unforgettable experience that was well worth the expense. Excellent service from the friendly team, amazing flight skills from our pilot and exceptional views over the bay. Walking on the hole in the rock was extremely special. All in all an outstanding experience.

Thank gp0505
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 21, 2024

Brilliant experience. Paul our pilot was excellent with great information and answered lots of questions. Excellent tour of the islands.
All staff were very friendly and helpful.
Thank you for such a lovely experience. Took loads of photos and videos.

Date of experience: March 2024
Thank Jan B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 18, 2024

Be very careful when booking this, especially if you book via Viator. We booked, paid (payment in full was taken), received confirmation AND TICKETS only to be told later that the plane was fully booked. It was lucky that I checked my email otherwise we would have driven a hour to the airport. Salt Air blamed Viator (“the agent let us down, they shouldn’t have confirmed it” blah blah blah). Even after speaking with Salt Air they didn’t really accept that it was their problem and they employ Viator. Payment taken immediately…..refund promised “3 - 5 working days”!

Date of experience: March 2024
Thank malcolms716
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salt A, Front Office Manager at Salt Air, responded to this reviewResponded May 7, 2024

Hi Malcolm,
I'm sorry to hear about your negative experience. Viator had confirmed your tickets, even though Salt Air were fully booked for that time slot.
Our office staff contacted you immediately to advise you of this and offer you the next departure - which you declined. It is rare for this to happen, but with booking platforms and operators like ourselves on the occasion this can happen.
Even though the responsibility lay with Viator, our team went out of their way to try and rectify this issue for you. If you have the opportunity to visit the Bay of Islands again we would love to host you on one of our tours.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed March 7, 2024 via mobile

It was a fabulous tour from the Bay of Islands. We saw so many different geographical locations. The pilot/tour guide Jonathan was wonderful. It was definitely worth the money. I would highly recommend this trip

Thank Y9375UFleslies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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