Dear Barryj,
Thank you for taking the time to review Greens Thai Paihia. We are genuinely disappointed to see your feedback, and I’d like to address your experience.
Upon your arrival at 8:58 PM, our staff welcomed you and showed you to Table 2 by the window, which is a popular spot among guests. However, we understand that you didn’t find this table to your liking, and as a result, our manager offered you Table 20, a four-seat table by the window, which was available at the time. You were seated at your desired table by 9:03 PM.
Your order was taken promptly at 9:09 PM, and your drinks arrived by 9:14 PM. Your starter arrived at 9:20 PM, and it seems that you finished it by 9:40 PM. Your main course was served at 9:45 PM, and our staff checked on your table at 9:55 PM. When they checked, your plates were completely cleared with no feedback or comments provided.
I must admit, I’m surprised by your review, especially considering that you finished your meal with no issues raised during the service. As a chef with over 31 years of experience, I take great pride in preparing food that represents the distinct flavors of Thai cuisine. Every region in Thailand has its own unique culinary style, and we aim to reflect that in our offerings.
We sincerely hope that you’ll consider giving us another opportunity to serve you in the future, as we take all feedback seriously and constantly strive to improve. In the meantime, we encourage you to explore other Thai restaurants carefully, as every establishment brings its own take on the cuisine.
We hope you had a wonderful stay in Paihia.
Kind regards,
Chan Prom
Thai Chef
Greens Thai Paihia