We ordered online for delivery - we spent $180 for 4 people and the food arrived stone COLD. Very disappointing. The curry was ok, but had obviously been sitting around far too long before delivery. Not good enough.
Hi Lomac ,
I'm really sorry to hear about your disappointing experience. We always aim to provide fresh and delicious food, and it seems we fell short this time. We completely understand how frustrating it is when your meal isn't at the quality you expect. Your feedback is invaluable, and we will look into this issue to ensure it doesn't happen again. We’d love to have the chance to make things right and restore your trust in us. Please feel free to contact us directly so we can discuss how we can improve your next experience. Thank you for bringing this to our attention.
Best Regards
Manager Operations
Navneet
6 - 10 of 1,354 reviews
Walked in on spec as we passed by on a Wednesday night.
Quick service with a smile and tasty food, well priced - we had the spring rolls and lamb flat noodles.
Couldn't be happier, made all the more interesting by R2D2 delivering.
Loved it
Jeder der schon mal in Thailand war (ich bestimmt ein dutzend mal) weiss, dass Thais nie so kochen würden.
Das ist Indische Küche mit Thailändischen Namen. Für Liebhaber Thailändischer Küche eine Enttäuschung.
People who visited Thailand before (I did more than a dozen) will know that Thai never would cook this way. Its Indian kitchen with Thai named dishes. For people loving Thai food a disapointment.
Hi Traveller_Zuerich,
Thank you for sharing your feedback. I’m sorry your experience didn't meet your expectations, especially as a seasoned visitor to Thailand. We strive to provide an authentic experience, and I appreciate your insights regarding our menu.
Your comments are invaluable in helping us improve. I’d love to discuss your experience further if you're open to it.
Best Regards
Thanakorn Sriko
Executive (Thai Chef )
On the plus side, the Num Tok beef salad was very tasty. On the less than plus side, waited about 4 minutes for a table while a takeaway customer was being served. In the meantime, a waiter appeared and showed me to a table.
The delivery robots are quite entertaining, and you have to wonder with the no doubt major cost of these robots, they still require a human to follow them. Under the circumstances, what follows is ironic in the extreme.
After the food had been served, to his credit, the waiter did ask how the food was. However, he was less than enthusiastic when clearing the table when I placed an order for dessert.
In a now near empty restaurant, it took several minutes for the dessert to arrive, and I was seriously wondering if it had been forgotten.
In the meantime, one of the robots was actually verbalizing to its intended recipients, the irony of this will now become apparent.
I was attended to by the same waiter when paying the bill. No further talk, just "that will be $42." I duly paid and said thank you, to which he turned and hurried away like a frightened rabbit. The ultimate irony? The waiter's name, see photo attached.
So the question begs, are the robots at Greens Paihia Thai at more human than the "humans"? You decide.
Hi Richard ,
Thank you for taking the time to share your feedback. We’re thrilled you enjoyed the Num Tok beef salad and found our delivery robots entertaining. We appreciate your observations about the service and will use your comments to improve our overall guest experience.
It’s clear from your review that we missed the mark in a few areas, and for that, we apologize. We’re disappointed to hear that our service fell short, especially when it came to your dessert and the interaction with our staff. We strive for a balance between technology and personal touch, and it seems we have room for improvement.
Rest assured, we’re taking your feedback seriously and will be addressing these concerns with our team to ensure a more seamless and engaging experience for all our guests in the future. Thank you again for bringing these issues to our attention, and we hope to have the opportunity to provide you with a better experience next time.
Best Regards
Navneet
Operations Manager
Kinda average. Like upmarket Chinese food.
Nice that they deliver thou.
Don’t think would be in a hurry to order food from here again.
Delivery was good and nice to have on offer
Can’t believe I have to type so long to get my review listed.
Dear Rachael B
Thank you for sharing your thoughts. We’re pleased to hear you found our delivery service satisfactory, but we’re sorry to learn that the food didn’t fully meet your expectations.
We appreciate your feedback and are committed to continually improving our menu and service. If you have any specific suggestions or details about what you felt was average, we’d love to hear them so we can make necessary improvements.
Thank you for taking the time to review us. We hope you might consider giving us another try in the future.
Best regards,
Manager
Greens Thai Paihia
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