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Reviews (381)
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Reviewed 27 March 2016

I had booked in 3 people to the Econo Lodge to stay for 4 nights. Rooms are very small so i would be mindful bringing suitcases if you are more than one person in the room. Rooms were clean and tidy. Only feedback i got was that a small fridge would be great when spending more than a couple of nights.
The communal areas are big and airy. Location is perfectly central!

Would happily book guests here again. But not busniness travellers who could do with private workspace...this place was recommended to me by a corporate travel agent.

  • Stayed: March 2016, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank aklfoxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Econoldge c, Guest Relations Manager at Econo Lodge City Central, responded to this reviewResponded 12 April 2016

Dear Guest

Dear Lesley,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. If you would have provided as with an opportunity while you still at the hotel, we would have offered you our other room types we have. You have booked one of our budget compact rooms, we do have larger rooms with fridge and air condition and work desk. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
Dana Naicker

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 March 2016

This hotel is in an excellent location and an easy walk anywhere in the main down town Auckland region. The staff are excellent at this hotel as well. The rooms are nothing fancy at all and are very tiny. If you are looking for a couple nights over in a good location and good price and do not mind the cramped quarters then this is a great spot.

Stayed: December 2015, traveled as a couple
Thank Kristen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Econoldge c, Guest Relations Manager at Econo Lodge City Central, responded to this reviewResponded 31 March 2016

Hi Kristen

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one. We look forward to welcoming you back to hotel in the near future.

Regards
Dana
Sales & Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 March 2016

Never staying here gain, 1st room I was given was on the 6th floor, small cheap, no air con and could not open the windows, in fact so small I could not walk round the bed with my case in the room, checked out last minute rooms no joy, so rang down and was moved to a much better room on the 2nd floor, heaps better but a cheap bed, silly wifi policy and really q backpackers hostel at best if you want good location and cheap go for it

Room Tip: None are good
  • Stayed: March 2016, traveled on business
    • Value
    • Location
    • Service
1  Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Econoldge c, Guest Relations Manager at Econo Lodge City Central, responded to this reviewResponded 31 March 2016

Hi Gary

One behalf of our entire team, I would like to apologise for failing to exceed your expectations. I am glad to hear that you were moved to a larger room, we have rooms ranging from budget compact rooms to larger balcony rooms.
Your satisfaction is important to us and we will be using your feedback to make improvements to ensure that we offer exceptional experience for our guests in the future.

Regards
Dana
Sales & Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 March 2016

Its a low budget motel pure and simple. Beyond the fact the rooms are extremely small and basic my stay was a horrific nightmare beyond belief. After a week I am still recovering from that one night stay.

  • Stayed: March 2016, traveled on business
    • Value
    • Rooms
    • Service
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Econoldge c, Director of Sales at Econo Lodge City Central, responded to this reviewResponded 17 March 2016

Hi Daniel

On behalf of our entire team, I would like to apologise for failing to exceed your expectations. If you would have provided us with an opportunity to make your stay better while you still at the hotel, we would have moved you to another room. The room you booked is one of the budget rooms for budget travellers, we do have other room types available which are much larger than our budget rooms.
Your satisfaction is important to us and we will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future.

Regards
Dana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 March 2016

Our room was super tiny - so much so that the clerk asked if we wanted to store our luggage upon check-in. There was no air circulation as 3 or 4 windows were screwed shut permanently. The 4th window opened on an angle about 15 inches. Their remedy for this was to provide a small (12") fan which had super dusty fan blades. ICK! At night, a woman was sitting on the outside steps, chain smoking so the lobby smelled like cigarette smoke. The clerk didn't ask her to leave. They provide a measly 100 mb of data to use in your room and they charged for use of the guest computers. The W/D were overpriced at $5 each per load. Big mistake on my part to book this overpriced room.

  • Stayed: February 2016, traveled as a couple
    • Value
    • Location
    • Service
2  Thank NomadLee9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Econoldge c, Director of Sales at Econo Lodge City Central, responded to this reviewResponded 15 March 2016

On behalf of our entire team, I would like to apologise for failing to exceed your expectations. If you would have provided us with an opportunity to make you stay better while you were still at the hotel, we would have moved you to another room. The room you booked is one of our budget rooms, we do have another room types available which are much larger than our budget rooms.

Your satisfaction is important to us and we will be using the feedback provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely
Dana
Sales & Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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