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All reviews the club lounge sky tower ihg member aria restaurant central location new zealand albert street concierge desk business hotel queen street good size corner room buffet breakfast comfortable rooms business trip per day mini bar
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Reviewed 7 November 2016

Stayed here for two weeks in September. The staff is really sweet and very accommodating. We arrived at 0830 and they let us check-in right away. Over the next two weeks, the staff was consistently helpful and pleasant, pointing out restaurants and booking tickets for us. Cong was particularly helpful. He booked bus tickets for us and found tickets to different attractions. If you need help with anything, go down and just ask at the concierge desk. They'll be happy to help!

The beds are supremely comfortable. Probably the most comfortable hotel bed I've ever slept in. The room is very quiet. If you're looking for food, there is an abundance around the hotel. The ramen bar in the lobby is open for dinner on the weekdays and both lunch and dinner on the weekends. If you go down into the food court, there is a huge array of different kinds of asian food.

the hotel is convenient to everything in the CBD. Highly recommended.

  • Stayed: September 2016, traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank smedson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, Manager at Crowne Plaza Auckland, responded to this reviewResponded 11 November 2016

Dear smedson,

Thank you for taking the time to share your feedback on your recent stay with us. We were so pleased to hear you enjoyed your stay and the service you received from our team, particularly Cong at Concierge.

Thank you for your recommendation and we look forward to welcoming you back to stay with us again.

Warm Regards,
The Crowne Plaza Auckland team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 November 2016 via mobile

This hotel is perfectly placed for the sky tower and a short walk from the waterfront. There are plenty of restaurants within a few minutes walk although we found great food at the waterfront. This was our first hotel on our trip to NZ and so was important to give us a great impression , both for the hotel and the welcome to the country. It did not disappoint. The reception was friendly and helpful, offering suggestions of where to start exploring the city as well as outlying the facilities of the hotel. We had a room on the 25th floor with good views of the city. The room was big enough for us , It was clean and throughout the stay it was well maintained. We used the restaurant only once for breakfast and although it was good food with a pretty good selection, we did think it was a little expensive.
If you have a hire car they will give you discounted Parking fees if you let them know and park in the adjoining car park.
There is an additional charge for paying your bill by credit card which was a surprise as we had not encountered this anywhere around the world.
This was a very good hotel and the friendly welcome, friendly helpful staff and it's location really helped make our stay enjoyable. If we come back we would have no hesitation in staying here again.

Stayed: October 2016, traveled as a couple
Thank Bill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, Manager at Crowne Plaza Auckland, responded to this reviewResponded 11 November 2016

Dear Bill A,

Thank you for taking the time to share your feedback following your recent stay with us. We were delighted to hear you enjoyed your stay, particularly our location in the centre of the city and the service you received from our friendly team throughout your stay.

We hope to welcome you back to stay with us again.

Warm Regards,
The Crowne Plaza Auckland

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Reviewed 5 November 2016 via mobile

28 runners from California, USA, stayed at the Crowne Plaza Auckland. We all ran in the Auckland Marathon on October 30th. The entire staff, and the hotel as a whole, was accommodating and supportive. The day before the race there was a bottle of sport drink and enthusiastic letter from the hotel wishing all runners good luck; a great, low-cost marketing tool. Rooms were spacious, staff was nice, food was easy and reasonably priced. When the problem was reported with the air conditioning, maintenance responded quickly.

Stayed: November 2016, traveled with friends
Thank leannzunich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, Manager at Crowne Plaza Auckland, responded to this reviewResponded 9 November 2016

Dear leannzunich,

Thank you for your review of our hotel following your stay here for the Auckland Marathon. We were delighted to hear you and your group enjoyed your time in the hotel. Thank you also for your lovely comments regarding the service from our team.

We look forward to seeing you back in Auckland again for next years' event!

Warm Regards,
The Crowne Plaza Auckland team

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Reviewed 2 November 2016 via mobile

The decor is modern and has everything you need as a business traveler. It is conveniently located. The bed is comfortable and the shower had all amenities and toiletries. There is tea and coffee in the room.

Stayed: November 2016, traveled on business
Thank Juhi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, Manager at Crowne Plaza Auckland, responded to this reviewResponded 4 November 2016

Dear Juhi K,

Thank you for taking the time to share your feedback following your recent stay with us. We were delighted to hear you had a great stay and found that we had everything you needed as a Business Traveller.

We look forward to welcoming you back to stay with us again on your next visit across to Auckland.

Warm Regards,
The Crowne Plaza Auckland team

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Reviewed 2 November 2016

Hotel is located just across from the Sky city tower and backs on to the Queen St shopping precinct so is handy to shops and restaurants. The front desk staff are pleasant although the person who checked me in was not really on top of his game and argued with me about my name??? The room we had was on the 19th floor, was a corner room with a nice window looking straight down Albert St to the Quay which was nice. Rooms are very comfy and well maintained. The guest laundry on floor 17 was very handy as we stayed for 11 nights. Breakfasts in Aria were ok but a bit limited given the price.

  • Stayed: November 2016, traveled on business
    • Value
    • Cleanliness
    • Service
Thank tpw226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, Manager at Crowne Plaza Auckland, responded to this reviewResponded 4 November 2016

Dear tpw226,

Thank you for your review of our hotel. We were pleased to hear you enjoyed your stay in one of our corner rooms enjoying the views towards the harbour. Please accept our apologies for the inconveniences you encountered on your arrival at the hotel, as that is not up to our normal standards. We will share your comments with our team so that we can continue to improve on our services.

We hope to welcome you back to stay with us again.

Warm Regards,
The Crowne Plaza Auckland team

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