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Trinity on Hampden
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Reviewed 25 October 2017 via mobile

We booked this place because it's close to the hospital. And found out that we coundn't check in because it's after hours (we arrived on Sunday) so no staff for check in. We call to the number they gave us but no one answer (they said we can contact 24 hrs). We met the guy said to us that happened to him too and he had to walk around looking for someone that can check him in!! Seriously!!!

Totally poor management and lack of information.

This place suit for university students, seminars or conferences that need accommodation on site.

And YES not for injured people who has to check in on Sunday for doctor appointment on Monday.

Stayed: October 2017, traveled as a couple
Thank tadumka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrinityonHampden, Guest Relations Manager at Trinity on Hampden, responded to this reviewResponded 27 October 2017

Hi tadumka, we're sorry you feel that your stay at Trinity on Hampden did not match your expectations. Information regarding our check-in times is included as part of your booking confirmation. Standard check-in hours are when our office is open, from 8:30am-5pm, Mon-Fri. After hours you can be checked in by our Duty Officer, but they must meet you at the door. Our Duty Officer is usually very diligent with checking in guests, however sometimes situations do arise on our grounds and they may not be able to answer the phone immediately. We do provide accommodation for students, however we believe our guest rooms are of a high standard, and are well suited for those looking to stay near the hospitals. We hope we can make it up to you should you choose to stay at Trinity on Hampden again. - Rachel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 June 2017

For the price of accommodation in this area of Perth I was really pleased with the room and I slept very well. Room came with a ensuite and was very clean and tidy. Plenty of towels and large tv. Having a kettle and some cups in the room was very convenient. I had some problems accessing Wi-Fi and I thought that it could have been made clearer that the room key also opens the door to the accommodation wing and the after hours door ( I figured that out myself) as well as where to find the actual accommodation wing as a complete stranger to Trinity. Staff were very friendly and helpful when approached. Be realistic about what to expect for the price you are paying if you want to stay here, personally I will be back.

  • Stayed: June 2017, traveled solo
    • Value
    • Location
    • Service
Thank positivecutie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrinityonHampden, Guest Relations Manager at Trinity on Hampden, responded to this reviewResponded 22 June 2017

Thanks for your review, positivecutie! We're glad you enjoyed your stay. Hope to see you again soon!

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Reviewed 7 December 2016

Great location for the University and river.
Rooms small, basic with a "student" feel.
Servicing was limited. Price per night not in keeping with the amenities - this is not really a hotel, but en suite student rooms.

  • Stayed: December 2016, traveled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank 395jules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrinityonHampden, Guest Relations Manager at Trinity on Hampden, responded to this reviewResponded 9 December 2016

Hi 395jules, we're glad that you enjoyed Trinity on Hampden's location and are sorry that you believed the room to be overpriced. We believe that our rates are competitive for the upmarket area of Perth in which we are located. We do not claim to be a hotel, but guest accommodation, therefore our style of service is slightly different to that of a hotel. We welcome customer feedback, so if you have any other comments, please feel free to give us a call on 08 9423 9423. Thanks, Rachel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.