Name: Classic hotel
Item: Novotel Perth Langley
Rating: 4
Author: Ascent44

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All reviews irish pub swan river accor member an upgrade reception staff city centre elizabeth quay senses parking gym barista function

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Alison R

2

Reviewed November 1, 2024

A bad nights sleep

This hotel is in a convenient position and we enjoyed the on site pub meal after our arrival. We hoped to have a good rest before setting off on a widflower tour the next day. On reaching our room on the 4th floor we were confronted with a booming noise coming from the air circulation system. The air on was not on.
I went to reception and informed them and the young man came to the room and assured us he would get maintenance to attend. That was the end of the response! Hence we had little sleep and even with the use of airline provided ear plugs I could hear the noise . After listening to music most of the night we managed a little nap.
NOT GOOD ENOUGH ACCOR. We have spoken to others with similar experience at this hotel.. We try to use your hotels and with only one other exception have been more than happy with the standard.

Date of stay: October 2024

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Alison R,

We would like to thank you for sharing your experience following your stay at the Novotel Peth Langley.

I am disappointed to read your comments and I will be working with the team to ensure a better service and product for all our valued guests and customers.

We would love to welcome you back on a future occasion to show you our great service and hotel.

If you would like to address these concerns further please contact me as guest feedback is taken seriously

Kind regards
Mark Hardy
General Manager
Novotel Perth Langley
email: h1764@accor.com

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koala_jay

Perth, Australia

5114

Reviewed October 28, 2024 via mobile

Forget it!!

$38 night for parking, I’d expect valet service for that price.. room was shocking, rusty bathroom mirror, cracked toilet, mouldy bath, chipped paint.. Bali rooms outshine these.. king bed was comfy enough but again no top sheet, not everyone wants a hot doona, happy hr drinks downstairs are a joke, only one beer included at $9.50.. definitely wouldn’t return

Room tip: Don’t bother

Date of stay: October 2024

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Dear Guest,

Thank you for taking the time to tell us about your experience at the Novotel Perth Langley. It is only through feedback such as yours that we are able to maintain and indeed improve upon the service that we provide to our valued guests.

I am naturally very disappointed to read your comments and I will be working with the maintenance and housekeeping team to ensure a better product and service for all our valued guests. It lets down not just the guests, but the entire hotel team who work so hard every day.

We would love to welcome you back on a future occasion to show you our great service and hotel. Indeed, I have updated your profile to ensure our team look after you on our next trip.

I have since contacted you directly to discuss further and I do hope that this isolated incident has not put you off coming to stay with us again. If you would like to address these concerns further then please contact me.

Kind regards
Mark Hardy
General Manager
Novotel Perth Langley
email: h1764@accor.com

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GeoffB432

Newcastle, Australia

9067

Reviewed October 24, 2024 via mobile

Zero for first impressions

A very poor first impression. Without any prior advice in booking on app and no signage at reception, I was asked for a $200 bond for 4 nights stay in addition to upfront payment for room, with bond to be refunded 3 days after stay. After haggling reduced to $150. I was refused check-in unless I paid - not really many options at 10
pm after a long days travel.
Not a great loyalty recognition for Accor Plus Platinum - I was advised “we even charge our Diamond members a bond!”
Suspect this is a nice little earner for hotel holding $1000s a night for at least 3 or 4 days - and of course I paid a credit card surcharge on the refundable bond as well.
While room was comfortable and apparently a pre-allocated upgrade to a king room and there was the usual welcome gift - the welcome had already been soured. Now at breakfast at 7 am - adequate but nothing special and a fairly crowded dining area.

Date of stay: October 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Good morning Mr Bowser,

Thank you for your feedback on Tripadvisor.com regarding your current stay at the Novotel Perth Langley.

It appears that you experienced a number of issues during your stay which is regrettable, and I offer my sincere apologies for those issues you experienced during your stay with us so far.

I offer my apologies for the poor service on arrival and will work with team to provide a better service for all our valued guests and customers. I am only sorry there was nothing we could do before you posted your review.

In the meantime, If I can be of any further assistance, please feel free to contact me.

Sincerely and Respectfully
Kind regards
Mark Hardy
General Manager
Novotel Perth Langley

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LadsDownUnder

Darwin, Australia

17

Reviewed October 5, 2024 via mobile

Flawless rooms

Such a sensational welcome and attention by staff.
Restaurant staff greeted me and welcomed me back which was unexpected.
The room was exceptionally thought including a large spa bath, shower plus a seperate lounge and luggage room.

This hotel could certainly fit the profile of a Pullman and with the amazing views over the Swan River, what else could you ask for?

Thank you to all the staff for being such amazing hosts and look forward to my next stay.

Date of stay: September 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,

Thank you for your very positive review and for sharing your feedback regarding your recent stay at Novotel Perth Langley. I appreciate your feedback and it is fantastic to hear that you had such a memorable stay with us.

I am also extremely pleased to read that you rated our service in our Sen5es restaurant so highly.

We very much appreciate your wonderful review and we look forward to welcoming you back again in the near future.

Kind regards
Mark Hardy
General Manager
Novotel Perth Langley
email: h1764@accor.com
#novotelperthlangley

To book our best available rates check out the Novotel Perth Langley official website or please contact +61 (8) 9221 1200 or email:h1764@accor.com

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Matt C

1

Reviewed September 9, 2024

Accom ok. Avoid the restaurant

Don’t order the beef cheek!

It is the size of a zippo lighter and despite my best attempt could not stab it through with a steak knife. Hard, crusted, dry not digestible molecule of meat for $41.

Rooms are as expected for the calibre, clean, neat and comfortable.

About my 30th visit here, 4 nights on this occasion. Will be dining out for the remainder of my stay.

Sent the beef back and swapped to the lamb cutlets, generous 2 cutlet portion thin as a napkin hahahhahaa

No bread available, oh hang on let’s see the menu, charred focaccia, glad everyone here is all over their jobs.

Date of stay: September 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Matt C,

We would like to thank you for sharing your experience following your stay at the Novotel Peth Langley.

I am disappointed to read your comments and I will be working with the team to ensure a better service and product for all our valued guests and customers.

We would love to welcome you back on a future occasion to show you our great service and hotel.

If you would like to address these concerns further please contact me as guest feedback is taken seriously

Kind regards
Mark Hardy
General Manager
Novotel Perth Langley
email: h1764@accor.com

Report response as inappropriate

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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