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Nesuto Mounts Bay Apartment Hotel
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Nesuto Mounts Bay Apartment Hotel
Jenny W
Birmingham, United Kingdom

Great time

Review of Nesuto Mounts Bay Apartment Hotel
4.0 of 5 bubblesReviewed Dec 12, 2023via mobile
Handy sited apartment with a short 15 minute walk into Perth City/Elizabeth Quay.
Breakfast was excellent with a choice of eggs freshly cooked for you along with the norm, bacon tomatoes beans, toast, pastries, yoghurt, fruit etc
Staff were overall really helpful, shout out to the really friendly Angelica at the breakfast station.
Thank goodness for the air conditioning as it reached 35-40 degrees most of the time we were here.
Wi-Fi dropped in and out, although was free but a little frustrating.
Heat and eat meals are a great idea if you don’t fancy going out or cooking….. big portions and an excellent price.
Having a washer and dryer was fabulous as we have come back to the UK with no dirty washing, which is fab
Bed and pillows were really comfortable, pool was great, along with the tennis court, however the whole building looks a little tired and unloved so perhaps it maybe time for a bit of a refurb and freshen up ( in the room we had anyway)
Date of stay: November 2023
Room Tip: There is a free bus into the city (995) which you can catch right outside the apartment.
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sari Lawidjaja, Revenue Management at Nesuto Mounts Bay Apartment Hotel, responded to this review
Responded Jan 15, 2024
Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our apartment conveniently located with just a short 15-minute walk to Perth City/Elizabeth Quay. It's wonderful to know that you enjoyed the excellent breakfast options, and we're especially pleased that Angelica made a positive impression with her friendly service at the breakfast station – we'll be sure to pass on your shout-out to her.

We appreciate your understanding regarding the high temperatures during your stay and are glad that the air conditioning provided some relief.

Your comments about the Wi-Fi dropping in and out are noted, and we apologize for any inconvenience this may have caused. We'll look into this matter to ensure a more stable connection for future guests.

It's fantastic to hear that you found the "heat and eat" meals convenient and reasonably priced. We're also pleased that the in-room amenities, including the washer and dryer, contributed to a comfortable and hassle-free experience.

Your feedback about the overall appearance of the building is valuable to us. We constantly strive to improve our facilities, and your suggestion for a refurbishment is duly noted.

Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please feel free to share them.

Regards The Nesuto Family
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 13, 2023 via mobile
Reasonable

Positive...
*Great buffet breakfast
*Comfortable bed
*Kitchen & space
*Security, Safety

Negative...
* Rundown room, musty, smelly laundry, online pics are deceiving...
* Location is not great to access any food options. Buses are a fair walk also & confusing when unfamiliar.
* I chose their frozen option to eat one night after a long day tour. It was terrible
* Front desk very average, wanted to argue with me regarding receiving wrong order, poor customer service.
* Step in bath shower no grab bar.

It's not an accommodation or location I would choose myself, was put there by Discover Australia Tours

Room tip: Catch a taxi rather than relying on a bus,
Date of stay: September 2023
Trip type: Traveled with friends
Ask Julie M about Nesuto Mounts Bay Apartment Hotel
Thank Julie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 22, 2023
Poor service

Weren’t overly impressed. Arrived about 4pm and room wasn’t ready - check in was 2pm. Guy at reception wasn’t overly apologetic. Noisy neighbours, could hear TV’s, phone conversations- thin walls. Power sockets didn’t work, bed very hard.
Good shower
Stayed four nights and not once did reception staff say hello as we passed by. On check out, not even a how was your stay! Completely disinterested.

Date of stay: April 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Ask reneei721 about Nesuto Mounts Bay Apartment Hotel
Thank reneei721
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nesuto WA, Owner at Nesuto Mounts Bay Apartment Hotel, responded to this reviewResponded August 16, 2023

Dear Renee,
We couldn't find any record of your stay with us. You might have booked an apartment located in our property through a third-party (Aribnd or directly with the owner) that we don't manage. If you still believe you booked with us, please contact us at mountsbay@nesuto.com to provide booking reference number to investigate further.
Regards,
Nesuto Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 16, 2023 via mobile
Wonderful stay

Room was clean and tidy. Reception were lovely. Walking distance to convention centre for events. Breakfast had excellent choices and we were asked if we would like eggs and what what we would like them cooked. Free car parking. Excellent walking access to Jacobs Ladder and the Kokoda steps also. The only down side would be a key was required for the gym and we weren’t sure about tennis court access/equipment.

Date of stay: March 2023
Trip type: Traveled as a couple
Ask Fussy08 about Nesuto Mounts Bay Apartment Hotel
1  Thank Fussy08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 12, 2023
Beautifully appointed, good service, good value for the price.

I was taken aback by how wonderfully appointed the apartment was. The service we received from the second receptionist was superb.

The first receptionist we encountered was newish and uncertain, so things too a bit too long.

Lovely breakfast buffet, and, again, very good service.

Date of stay: December 2022
    • Location
    • Rooms
    • Service
Ask Phil S about Nesuto Mounts Bay Apartment Hotel
Thank Phil S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nesuto WA, Owner at Nesuto Mounts Bay Apartment Hotel, responded to this reviewResponded February 8, 2023

Dear Phil, Thank you for taking the time to post this review. Looking forward to welcoming you to Nesuto in the near future. Warm Regards, JLosada

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Reviewed December 28, 2022 via mobile
Great value find

A great little find that was v good value and only a 10 min walk to the city. Unexpected facilities such as 24hr reception. a tennis court, pool and gym were all a surprise and v popular, despite the pool being v small and under the freeway.
Staff were v friendly and helpful.
My only disappointment was that when in the car, my kids identified the apartments by the semi-permanent rubbish bins at the end of the driveway. I appreciate waste management probably isn’t easy, however I think there must be a better solution than the most visible location

Date of stay: December 2022
Trip type: Traveled with family
Ask nb190 about Nesuto Mounts Bay Apartment Hotel
Thank nb190
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nesuto WA, Owner at Nesuto Mounts Bay Apartment Hotel, responded to this reviewResponded February 22, 2023

Dear nb190,

Thank you for taking the time to leave us a review and I apologize for the delay in my response. Since your review, we have progressed with our waste management and have made improvements. Although I am disappointed that we failed to deliver a more positive experience for you, we appreciate receiving feedback such as yours. I hope you will consider staying with us again the next time you visit Perth.
Regards, JLosada

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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