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Renee I

Poor service

2.0 of 5 bubblesReviewed Apr 21, 2023
Weren’t overly impressed. Arrived about 4pm and room wasn’t ready - check in was 2pm. Guy at reception wasn’t overly apologetic. Noisy neighbours, could hear TV’s, phone conversations- thin walls. Power sockets didn’t work, bed very hard.
Good shower
Stayed four nights and not once did reception staff say hello as we passed by. On check out, not even a how was your stay! Completely disinterested.
Date of stay: April 2023
Trip type: Traveled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nesuto WA, Owner at Nesuto Mounts Bay Apartment Hotel, responded to this review
Responded Aug 15, 2023
Dear Renee,
We couldn't find any record of your stay with us. You might have booked an apartment located in our property through a third-party (Aribnd or directly with the owner) that we don't manage. If you still believe you booked with us, please contact us at mountsbay@nesuto.com to provide booking reference number to investigate further.
Regards,
Nesuto Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (827)
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9 - 14 of 827 reviews
Reviewed April 16, 2023 via mobile

Room was clean and tidy. Reception were lovely. Walking distance to convention centre for events. Breakfast had excellent choices and we were asked if we would like eggs and what what we would like them cooked. Free car parking. Excellent walking access to Jacobs Ladder and the Kokoda steps also. The only down side would be a key was required for the gym and we weren’t sure about tennis court access/equipment.

Date of stay: March 2023
Trip type: Traveled as a couple
1  Thank Fussy08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 12, 2023

I was taken aback by how wonderfully appointed the apartment was. The service we received from the second receptionist was superb.

The first receptionist we encountered was newish and uncertain, so things too a bit too long.

Lovely breakfast buffet, and, again, very good service.

Date of stay: December 2022
    • Location
    • Rooms
    • Service
Thank Phil S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nesuto WA, Owner at Nesuto Mounts Bay Apartment Hotel, responded to this reviewResponded February 8, 2023

Dear Phil, Thank you for taking the time to post this review. Looking forward to welcoming you to Nesuto in the near future. Warm Regards, JLosada

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed December 28, 2022 via mobile

A great little find that was v good value and only a 10 min walk to the city. Unexpected facilities such as 24hr reception. a tennis court, pool and gym were all a surprise and v popular, despite the pool being v small and under the freeway.
Staff were v friendly and helpful.
My only disappointment was that when in the car, my kids identified the apartments by the semi-permanent rubbish bins at the end of the driveway. I appreciate waste management probably isn’t easy, however I think there must be a better solution than the most visible location

Date of stay: December 2022
Trip type: Traveled with family
Thank nb190
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nesuto WA, Owner at Nesuto Mounts Bay Apartment Hotel, responded to this reviewResponded February 22, 2023

Dear nb190,

Thank you for taking the time to leave us a review and I apologize for the delay in my response. Since your review, we have progressed with our waste management and have made improvements. Although I am disappointed that we failed to deliver a more positive experience for you, we appreciate receiving feedback such as yours. I hope you will consider staying with us again the next time you visit Perth.
Regards, JLosada

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed December 19, 2022 via mobile

Excellent affordable accommodation. It is a service apartment where daily housekeeping is available. We booked a 2 bedrooms and 2 bathrooms apartment. Rare to find accommodation with 2 bathrooms at this price. Very well equipped with fully functional kitchen, washing machine and dryer, WiFi, tv, microwave and oven, dishwasher , hairdryer and fans for the rooms. Aircon is only at the living area but we didn’t have to use it. The apartment may not be new but it is clean and we enjoyed our 5 nights stay. Coffee, tea, laundry detergents etc can be refilled at the reception. Walking distance to Kings Park and Elizabeth Quey.

Room tip: Free parking at secured designated lot
Date of stay: December 2022
Trip type: Traveled with family
Thank Sparking G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sari Lawidjaja, Revenue Management at Nesuto Mounts Bay Apartment Hotel, responded to this reviewResponded December 21, 2022

Dear Sparking G,
Thank you for taking the time to post this wonderful review. Looking forward to welcoming you to Nesuto in the near future. Warm Regards, JLosada

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 22, 2022

Been a week and no television or internet. Continually told "we are looking into it sir". Why can reception sit and get internet when the paying guest gets fobbed off.
Will never return to a place that is willing to take money and no responsibility for the service they say they offer. If it was cheap I wouldn't care. But when you pay premium price I would expect premium service.

Date of stay: October 2022
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank Stephen H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sari Lawidjaja, Revenue Management at Nesuto Mounts Bay Apartment Hotel, responded to this reviewResponded October 31, 2022

Dear Stephen, Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. However, we are unable to find any record of your stay with us. Would you please consider reaching out to us at mountsbay@nesuto.com so we can investigate further as our mission is to provide excellent guest experiences. Kind regards, Nesuto Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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