I was taken aback by how wonderfully appointed the apartment was. The service we received from the second receptionist was superb.
The first receptionist we encountered was newish and uncertain, so things too a bit too long.
Lovely breakfast buffet, and, again, very good service.
Dear Phil, Thank you for taking the time to post this review. Looking forward to welcoming you to Nesuto in the near future. Warm Regards, JLosada
A great little find that was v good value and only a 10 min walk to the city. Unexpected facilities such as 24hr reception. a tennis court, pool and gym were all a surprise and v popular, despite the pool being v small and under the freeway.
Staff were v friendly and helpful.
My only disappointment was that when in the car, my kids identified the apartments by the semi-permanent rubbish bins at the end of the driveway. I appreciate waste management probably isn’t easy, however I think there must be a better solution than the most visible location
Dear nb190,
Thank you for taking the time to leave us a review and I apologize for the delay in my response. Since your review, we have progressed with our waste management and have made improvements. Although I am disappointed that we failed to deliver a more positive experience for you, we appreciate receiving feedback such as yours. I hope you will consider staying with us again the next time you visit Perth.
Regards, JLosada
Excellent affordable accommodation. It is a service apartment where daily housekeeping is available. We booked a 2 bedrooms and 2 bathrooms apartment. Rare to find accommodation with 2 bathrooms at this price. Very well equipped with fully functional kitchen, washing machine and dryer, WiFi, tv, microwave and oven, dishwasher , hairdryer and fans for the rooms. Aircon is only at the living area but we didn’t have to use it. The apartment may not be new but it is clean and we enjoyed our 5 nights stay. Coffee, tea, laundry detergents etc can be refilled at the reception. Walking distance to Kings Park and Elizabeth Quey.
Dear Sparking G,
Thank you for taking the time to post this wonderful review. Looking forward to welcoming you to Nesuto in the near future. Warm Regards, JLosada
Been a week and no television or internet. Continually told "we are looking into it sir". Why can reception sit and get internet when the paying guest gets fobbed off.
Will never return to a place that is willing to take money and no responsibility for the service they say they offer. If it was cheap I wouldn't care. But when you pay premium price I would expect premium service.
Dear Stephen, Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. However, we are unable to find any record of your stay with us. Would you please consider reaching out to us at mountsbay@nesuto.com so we can investigate further as our mission is to provide excellent guest experiences. Kind regards, Nesuto Team
We stayed in a 2 bedroom / 1 bathroom at Nesuto for 4 nights this week. The Nesuto is part of a big apartment complex comprising a number of buildings.
It was a simply equipped apartment, with a basic kitchen, microwave, washer/dryer and Smart TV. We couldn’t use the Smart TV for anything other than regular TV though, as it couldn’t connect to Nesuto’s wifi system.
The beds were all comfortable and our sleep quality was really good. The bathroom had a shower-over-bath configuration. There were 2 reverse cycle air conditioners, but we didn’t need to use them due to the mild October weather. Within the complex were 2 small swimming pools (one of which our kids used) and 2 tennis courts. There was underground parking included in our rate.
The lifts are secure, with a keycard required to access bedroom floors and the basement carpark.
Check in was quick and easy, and there is no surcharge for paying by credit card. The staff were friendly and explained how to get into the carpark (which was not intuitive).
The location was a short walk to the CBD, and a slightly longer walk (via Jacobs Ladder) to Kings Park. It was easy to access by road from the various freeways nearby. There is an onsite restaurant that is currently open only for breakfast.
The apartment was quite dated, however this was offset by the very affordable rate for the stay. Our apartment looked out to the freeway, and there was some road noise, but it wasn’t intrusive. Its definitely not a 5 star property, but is a great value stay for a family, and knowing these limitations, I would recommend this property and look forward to staying there again on a future visit to Perth.
Dear OzML, Thank you very much for posting this detailed review after your recent stay with us. Glad to know that you have found our location convenient and our rooms comfortable. Looking forward to welcoming you back to Nesuto Mounts Bay in the near future. Warm Regards, JLosada
