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Kim P

Bad customer service

1.0 of 5 bubblesReviewed Dec 17, 2024
VERY UNPROFESSIONAL! Poor customer service skills. Takes very long to reply in the e-mail as if ignoring issues.
They charged me 2 weeks after my check out out of nowhere in the credit card with a lost bike fee claiming that I have not returned bike when in fact I returned and endorsed the bike.

In addition, my security deposit and first night holding fee was still not returned up to this day

Be warned! Avoid going to this hotel at all cost!
Date of stay: October 2024
Room Tip: Avoid going to this hotel
Trip type: Traveled solo
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Reviews (1,134)
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All reviews kings park rooms are small funky hotel street parking short stay comfortable bed night stay the ground floor west city subiaco blinds
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1 - 6 of 1,134 reviews
Reviewed December 10, 2024

It was really an overnight to end our Soutern part of Western Australia short road trip, to rest and back in the city. It is a city hotel, not much room, remind me of hotel in Japan which has not much space, well just tyipical city hotel, don't expect much, really just to recharge and get ta good night sleep and up the next morning and go.

There is no parking space allocate for the guess specifically and one of the reason had to check out earlier because by 8 am one need to pay the park and it was not that straight forward for us. The staff when we checked in who gave the information was not that knowledgeable about it, luckily we rechecked with other staff and she was giving us better explainantion on the parking time.

The lobby area seems nice ambient but not much time to be able enjoy it.

Date of stay: September 2024
Trip type: Traveled with friends
Thank 772ratihn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 11, 2024

I stay with TRIBE about 2-4 weeks of the year for work, and usually love it.

Positives:
- super friendly and helpful staff
- great lobby and rooms
- great meals
- always get my favourite rooms on top floor facing the park

This time though, things were a little less than impressive:
- No jugs near water station and no water in room - if there's no water in the room for free, there needs to be lots of jug
- No free drink voucher (not advised it's on the app till leaving) and no fine chocolate/wine, just small bag of cheap M&Ms
- Not many tea options in the room
- Wifi not connecting in the room
All the little touches seem to be disappearing to reduce costs and it shows.

Room tip: Bring your own water!
Date of stay: November 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Anna K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 10, 2024

I chose to celebrate my birthday in Perth and picked this hotel to make it special. Before my stay, I reached out to see if they offered any special birthday arrangements and also requested a room upgrade as a Gold member benefit. They confirmed they would prepare a surprise for my birthday. When I arrived to check in, I asked about this again, and they reassured me it was arranged. However, by the time I checked out, there was nothing—no special arrangement or room upgrade as promised. When I inquired at checkout, the receptionist offered me a free pastry. However, i am not interest for free food and it’s all about the overpromising and the disappointment that followed.

Date of stay: October 2024
Trip type: Traveled as a couple
Thank chairilss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 8, 2024

Don’t stay here. Quality of room is appalling and extremely small. Checked in late and given a room with a broken vanity. Advised two different staff members in the morning but nothing was done about it despite being told maintenance would fix it. Never coming back!

Date of stay: November 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lindsay B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 9, 2024 via mobile

I wasn’t aware it was a micro hotel so was unprepared for the size of the room. Even the cat had to stay outside!!!
Due to the very limited car bays (7) parking on the street is likely the only option unless you book a space in advance.
It was ok for a one night stay but any longer and I’d be going crazy.

Room tip: Keep your luggage light and trip short or choose another hotel. I’ve stayed in micro hotels before but this was next level!
Date of stay: October 2024
Trip type: Traveled as a couple
Thank Navigator39794878316
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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