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Hilary C

Awful food

1.0 of 5 bubblesReviewed Aug 13, 2024
I have stayed a few times and the hotel and staff are lovely, but I had worst in room dining I have ever had. Luke warm lasagne, so overcooked I couldn’t even identify the pasta. This dish was total mush, it was literally inedible - so disappointed at $32!
Date of stay: August 2024
Trip type: Traveled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniela Tatonetti, Owner at Holiday Inn West Perth, an IHG hotel, responded to this review
Responded Sep 18, 2024
Thank you for your review regarding your recent experience at Julio's Italian, in room dining and we are disappointed to hear this was your culinary experience.
At Julio's Italian, we pride ourselves on delivering exceptional quality dishes to our guests, and we sincerely apologise that your lasagne did not meet our usual high standards. We have addressed this matter with our culinary team to ensure that such oversights do not occur in the future. We value all feedback as it helps us to continuously improve our services and maintain the excellence our guests expect.
Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasing dining experience in the near future.

With thanks

Daniela Tatonetti
Sales & Marketing Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews great location modern hotel street parking cat bus a great place to stay hay street the ground floor free bus short stay car park city centre wilson
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Reviewed March 10, 2024 via mobile

A great hotel within 15 minute walk of City Centre and 5 minute walk of Botanical Gardens. Clean, quiet and comfortable. A great breakfast too. Julio’s is a restaurant attached to the hotel where breakfast is served. Evening meals at Julio’s are also great. Overall, we would have no hesitation in staying here again.

Date of stay: March 2024
Trip type: Traveled as a couple
1  Thank DavidM096
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniela Tatonetti, Owner at Holiday Inn West Perth, an IHG hotel, responded to this reviewResponded September 19, 2024

Hi David,

Thank you for your review regarding your stay at Holiday Inn West Perth.
We are delighted to hear you enjoyed your stay with us and had a great dining experience at Julio's Italian.
We look forward to welcoming you back soon.

With thanks

Daniela Tatonetti
Sales & Marketing Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 5, 2023

We were welcomed and Platinum Rewards status well acknowledged.
We had an upgrade to 13th floor and room was spacious and comfortable. Bed gave a great sleep. Food and service in Julio's was excellent. - we had salmon and pasta. This is an iconic restaurant in Perth so I am pleassd that IHG has preserved it and not converted it to a Holiday Inn product.
Asked for better pillows as those in room were very high and for more tea and it came quickly.
Parking available free in street outside from 6pm until 8am or 3 minutes away for paid multistorey.
Improvements? - well tea, coffee and sugar supply was minimal with only 2 sachets (the rest were all less popular flavours) and surprisingly no bottled water.
Overall great stay.

Date of stay: May 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank Edward S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Hart, Owner at Holiday Inn West Perth, an IHG hotel, responded to this reviewResponded July 13, 2023

Dear Fosseboy

Thanks so much for the beautiful review and I'm really pleased to hear you enjoyed your stay and the restaurant.
Noted on the coffee tea amenities and we will adjust this.

Look forward to seeing you again.

With best
Tony

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 23, 2023

Why does it take 20 minutes to get a small coffee? After a lengthy wait I had to wait another 15 minutes for a hot coffee.
Please re train your barista ad it actually only takes 3 minutes max to make a coffee.
Breakfast very ordinary and also cold

Room tip: We would have bought 3 coffees if the service was quicker
Date of stay: May 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Amanda D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Hart, Owner at Holiday Inn West Perth, an IHG hotel, responded to this reviewResponded May 24, 2023

Dear K7131Wamandad

Thanks for taking the time to share your feedback and I do apologise that you had to wait for your coffee. We did have a large group in-house who all ordered beverages and again apologise that this then had a flow through to our service delivery.

We are currently reviewing our process for groups and very much appreciate your feedback.

Look forward to seeing you again.

With best
Tony

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 13, 2023 via mobile

We stayed for 1 night tho would have been happy to stay for more. The reception staff greeted us and were very friendly tho professional. Our room was 1008 10th floor with view to hills, tho you had to stand or sit at window as it was wait high. The room was very very clean and bed was extremely comfortable. Lighting was ample and aircon quiet. Towels were white and fluffy with amenities supplied. The bathroom bin needed replacing was bit old. Bathroom. Was spotless. There was kettle and coffee pod machine and mini fridge which was good. Plenty hanging space. The TV had glitches poor reception. Julio's Restaurant is located in hotel but housed in an amazing old building opened on to the hotel. Its a must for dining. You can Park nearby or in street but leave by 8am. There is a small cafe coffee shop further west up Hay Street as second choice. The surrounding streets are tree lined making a peaceful place to walk.

Date of stay: April 2023
Trip type: Traveled as a couple
Thank 128mariep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Hart, Owner at Holiday Inn West Perth, an IHG hotel, responded to this reviewResponded May 15, 2023

Hi 128marip

Thank you for taking the time to review your stay and I was incredibly pleased to hear it was enjoyable one.

Noted on the TV issues, we have recently replaced the head unit which unfortunately experienced a glitch, but this has now been rectified.

I am also very glad also to hear you enjoyed the restaurant as much as we do!

Look forward to seeing you again.

With best
Tony

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Reviewed March 5, 2023

New Name Different staff but still a great place to stay. friendly staff on reception, Clean comfy room, King size comfy bed, good hot shower, with a nice selection of tea/ coffee in your room. The only problem for me not enough sugar but that was easy fix they had more at reception. The location is good close to the city and only a shot walk to the cat bus service which is free and takes you into the city.

Room tip: We were on the fourth flor and had a view of the city
Date of stay: March 2023
    • Value
    • Sleep Quality
    • Service
Thank AndyWestAust6280
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniela Tatonetti, Marketing at Holiday Inn West Perth, an IHG hotel, responded to this reviewResponded March 7, 2023

Thanks for the wonderful review AndyWestAust6280, glad you had a great stay!

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