Why does it take 20 minutes to get a small coffee? After a lengthy wait I had to wait another 15 minutes for a hot coffee.
Please re train your barista ad it actually only takes 3 minutes max to make a coffee.
Breakfast very ordinary and also cold
Dear K7131Wamandad
Thanks for taking the time to share your feedback and I do apologise that you had to wait for your coffee. We did have a large group in-house who all ordered beverages and again apologise that this then had a flow through to our service delivery.
We are currently reviewing our process for groups and very much appreciate your feedback.
Look forward to seeing you again.
With best
Tony
We stayed for 1 night tho would have been happy to stay for more. The reception staff greeted us and were very friendly tho professional. Our room was 1008 10th floor with view to hills, tho you had to stand or sit at window as it was wait high. The room was very very clean and bed was extremely comfortable. Lighting was ample and aircon quiet. Towels were white and fluffy with amenities supplied. The bathroom bin needed replacing was bit old. Bathroom. Was spotless. There was kettle and coffee pod machine and mini fridge which was good. Plenty hanging space. The TV had glitches poor reception. Julio's Restaurant is located in hotel but housed in an amazing old building opened on to the hotel. Its a must for dining. You can Park nearby or in street but leave by 8am. There is a small cafe coffee shop further west up Hay Street as second choice. The surrounding streets are tree lined making a peaceful place to walk.
Hi 128marip
Thank you for taking the time to review your stay and I was incredibly pleased to hear it was enjoyable one.
Noted on the TV issues, we have recently replaced the head unit which unfortunately experienced a glitch, but this has now been rectified.
I am also very glad also to hear you enjoyed the restaurant as much as we do!
Look forward to seeing you again.
With best
Tony
New Name Different staff but still a great place to stay. friendly staff on reception, Clean comfy room, King size comfy bed, good hot shower, with a nice selection of tea/ coffee in your room. The only problem for me not enough sugar but that was easy fix they had more at reception. The location is good close to the city and only a shot walk to the cat bus service which is free and takes you into the city.
Thanks for the wonderful review AndyWestAust6280, glad you had a great stay!
we stayed here for one night after returning from overseas & attending a specialist appointment located in West Perth the following morning before flying home to a regional town.
the room was very spacious containing a large desk, bar fridge area and wardrobe, single arm chair, with king size bed with bedside tables and lamps. the bed was very soft, complete with quality linen, multiple plush pillows & doona. The bed with the block out curtains guaranteed a great night's sleep! there were multiple conveniently located power points throughout the room was the bed side tables containing further USB/power points.
the ensuite bathroom was also very spacious, complete with a long vanity & conveniently located power point. The shower recess was large with rain shower head. excellent water pressure & temperature.
Julios restaurant is located in the lobby & does amazing dinner & breakfast.
although there was no parking on site, there was plenty of parking around the hotel, offered at a discounted rate (ask at reception).
Thanks for taking the time to review aussie_shark_girl, really pleased to hear you enjoyed your stay and look forward to seeing you again.
With best
I had a short stay in this hotel, the staff were polite & helpfull. The hotel was well designed with a mix incorpreating a historic building with modern hotel facilities.
I was delightly suppriaed with the breakfast one of the best full breakfasts I have had in any hotel. If coming to Perth I would highly recomend this hotel
Hi Peter
Thanks for taking the time to review our hotel and restaurant and we are thrilled to hear you enjoyed your experience with us.
Look forward to seeing you again.
