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Amanda D

Why do I have to wait so long for coffee?

3.0 of 5 bubblesReviewed May 23, 2023
Why does it take 20 minutes to get a small coffee? After a lengthy wait I had to wait another 15 minutes for a hot coffee.
Please re train your barista ad it actually only takes 3 minutes max to make a coffee.
Breakfast very ordinary and also cold
Date of stay: May 2023
Room Tip: We would have bought 3 coffees if the service was quicker
Trip type: Traveled as a couple
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Hart, Owner at Holiday Inn West Perth, an IHG hotel, responded to this review
Responded May 24, 2023
Dear K7131Wamandad

Thanks for taking the time to share your feedback and I do apologise that you had to wait for your coffee. We did have a large group in-house who all ordered beverages and again apologise that this then had a flow through to our service delivery.

We are currently reviewing our process for groups and very much appreciate your feedback.

Look forward to seeing you again.

With best
Tony
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews great location modern hotel street parking cat bus a great place to stay hay street the ground floor free bus short stay car park city centre wilson
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Reviewed April 13, 2023 via mobile

We stayed for 1 night tho would have been happy to stay for more. The reception staff greeted us and were very friendly tho professional. Our room was 1008 10th floor with view to hills, tho you had to stand or sit at window as it was wait high. The room was very very clean and bed was extremely comfortable. Lighting was ample and aircon quiet. Towels were white and fluffy with amenities supplied. The bathroom bin needed replacing was bit old. Bathroom. Was spotless. There was kettle and coffee pod machine and mini fridge which was good. Plenty hanging space. The TV had glitches poor reception. Julio's Restaurant is located in hotel but housed in an amazing old building opened on to the hotel. Its a must for dining. You can Park nearby or in street but leave by 8am. There is a small cafe coffee shop further west up Hay Street as second choice. The surrounding streets are tree lined making a peaceful place to walk.

Date of stay: April 2023
Trip type: Traveled as a couple
Thank 128mariep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Hart, Owner at Holiday Inn West Perth, an IHG hotel, responded to this reviewResponded May 15, 2023

Hi 128marip

Thank you for taking the time to review your stay and I was incredibly pleased to hear it was enjoyable one.

Noted on the TV issues, we have recently replaced the head unit which unfortunately experienced a glitch, but this has now been rectified.

I am also very glad also to hear you enjoyed the restaurant as much as we do!

Look forward to seeing you again.

With best
Tony

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed March 5, 2023

New Name Different staff but still a great place to stay. friendly staff on reception, Clean comfy room, King size comfy bed, good hot shower, with a nice selection of tea/ coffee in your room. The only problem for me not enough sugar but that was easy fix they had more at reception. The location is good close to the city and only a shot walk to the cat bus service which is free and takes you into the city.

Room tip: We were on the fourth flor and had a view of the city
Date of stay: March 2023
    • Value
    • Sleep Quality
    • Service
Thank AndyWestAust6280
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniela Tatonetti, Marketing at Holiday Inn West Perth, an IHG hotel, responded to this reviewResponded March 7, 2023

Thanks for the wonderful review AndyWestAust6280, glad you had a great stay!

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed December 20, 2022

we stayed here for one night after returning from overseas & attending a specialist appointment located in West Perth the following morning before flying home to a regional town.
the room was very spacious containing a large desk, bar fridge area and wardrobe, single arm chair, with king size bed with bedside tables and lamps. the bed was very soft, complete with quality linen, multiple plush pillows & doona. The bed with the block out curtains guaranteed a great night's sleep! there were multiple conveniently located power points throughout the room was the bed side tables containing further USB/power points.
the ensuite bathroom was also very spacious, complete with a long vanity & conveniently located power point. The shower recess was large with rain shower head. excellent water pressure & temperature.
Julios restaurant is located in the lobby & does amazing dinner & breakfast.
although there was no parking on site, there was plenty of parking around the hotel, offered at a discounted rate (ask at reception).

Date of stay: December 2022
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank shark g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Hart, General Manager at Holiday Inn West Perth, an IHG hotel, responded to this reviewResponded February 14, 2023

Thanks for taking the time to review aussie_shark_girl, really pleased to hear you enjoyed your stay and look forward to seeing you again.

With best

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed December 5, 2022

I had a short stay in this hotel, the staff were polite & helpfull. The hotel was well designed with a mix incorpreating a historic building with modern hotel facilities.
I was delightly suppriaed with the breakfast one of the best full breakfasts I have had in any hotel. If coming to Perth I would highly recomend this hotel

Date of stay: December 2022
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank Peter A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Hart, General Manager at Holiday Inn West Perth, an IHG hotel, responded to this reviewResponded December 13, 2022

Hi Peter

Thanks for taking the time to review our hotel and restaurant and we are thrilled to hear you enjoyed your experience with us.

Look forward to seeing you again.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 29, 2022

Situated in Hay St, one block from the free CAT bus route to/from the city centre. Welcoming helpful reception staff. Our room, on level 2, was spacious, clean and well furnished. Part of the window was blocked for privacy reasons which made it a tad gloomy by day. I imagine other more expensive rooms on higher floors would have pleasant views. No noise from street or other parts of the hotel.
The attached restaurant, Julio’s, provided delicious dinners at prices lower than the (very few) dinner restaurants in the immediate area. There was a burger bar and small Thai takeaway open for dinners and several others serving breakfast and lunch in Hay St.
Holiday Inn does not have parking on-site but has an arrangement with Wilson car parking for guests to use its Mayfair St carpark, two blocks away. We could not get accurate information either from the Holiday Inn central reservations or from the hotel itself before booking.
Our experience in late September 2022 was that parking at Wilsons is $25 per day with in-and-out privilege, if the ticket is validated for each exit by Holiday Inn and payment is made to the hotel. A 24 hour stay, no in-and-out, direct pay to Wilson costs $15.
Holiday Inn was unaware that the lift at the car park was out of order, and had been for about a week, according to a regular user. Two unfit geriatrics could manage the stairs to and from level 8.
There was on-street parking, ticketed ($4 an hour) from 8am-6pm weekdays, free from 6pm to 8am and on weekends and public holidays.

Date of stay: September 2022
    • Value
    • Rooms
    • Service
Thank HDStripad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Hart, General Manager at Holiday Inn West Perth, an IHG hotel, responded to this reviewResponded October 13, 2022

Hi HDStipad

Thanks for taking the time to provide your feedback and I am incredibly pleased to hear you enjoyed your stay.

We have contacted Wilsons regarding the repair to the lift and they have been in contact with the centre management for the building. They are waiting on parts and hope to see this rectified shortly.

I have also passed on your comments to the hotel team regarding the details of the conditions of parking and apologies that the team were unable to provide this information when you asked.

Look forward to seeing you again

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