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Reviews (1,582)
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Reviewed 2 April 2018

The bedroom and kitchen area were very nice but the bathroom was lethal. There was nowhere to hold onto in the shower area and the walls of the bathroom and shower were made of glass. When we checked in we were shown that the lifts to the rooms were up a flight of stairs, my husband uses a stick and I use crutches, I asked if there was a lift to that level and was told no, they wouldn't help with the bags either and another guest helped us. Once we were up by the lifts I saw the disabled lift. I requested an accessible bathroom and they do not have one. When I complained to the duty manager I was told "that we do not advertise for disabled" he did not even give us the courtesy of being people! I asked why it was ok to discriminate against us and he had no response. Please don't stay here

Stayed: March 2018, traveled as a couple
Thank gloriamundi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksOnCollins, General Manager at Oaks on Collins, responded to this reviewResponded 10 April 2018

Dear guest
Thanks, you for your feedback regarding your stay with us.
It is unfortunate the apartment layout was not to your liking. I trust you advised reception of these during your stay, so that we could identify and rectify the issue immediately. Further, regarding the service you have experienced. Our front office staff aim to offer exceptional standards and clearly that has not happened on this occasion. I appreciate your feedback as this will no doubt allow us to continue to improve our standards and level of service.
We hope this has not permanently tarnished your image on Oaks on Collins and you give us an opportunity to change your mind from a "Don't" to a "Do"
Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 March 2018

We stayed here for a couple of nights recently and enjoyed the experience. The hotel has good sized rooms that are clean and comfortable. The staff were friendly throughout our visit and ensured we were comfortable. The bar and breakfast dining area downstairs are comfortable and relaxing. The hotel is located a short walk from the centre of the city but the tram stop is just one hundred metres from the front door including the free city circle tram

  • Stayed: March 2018, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Baylovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksOnCollins, Front Office Manager at Oaks on Collins, responded to this reviewResponded 3 April 2018

Dear guest
Thank you for taking the time to review your stay at Oaks on Collins. We are all very pleased to read you enjoyed your stay, and found the staff friendly. I have passed you feedback onto the team and they are thankful for your comments.
Look forward to welcome you back soon.
Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 March 2018 via mobile

Nice and central in the city of Melbourne located very close to the old dock area that is full of life and restaurants. Just a five minute walk from Southern Cross Railway Station also where you can obviously take a train but taxis, buses and hire cars are also located there

Appartement was a good size large bed, table, shower room and kitchen area was big enough to cater for the week we were there

They have a deal with a local car park for 10AUD per day which is handy

Biggest drawback I found was the rip off price for wifi, 18AUD per 24 hrs, an absolute joke, daylight robbery!! I can’t see why they feel the need, go to most hotels of the class they want to be and it is included free of charge, just put it down to pure greed

Stayed: March 2018
Thank KevinRoper61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksOnCollins, Front Office Manager at Oaks on Collins, responded to this reviewResponded 3 April 2018

Dear Guest,
Thank you for your review and feedback of Oaks on Collin Melbourne.
It is always great to hear such a positive feedback. We take pride in providing exceptional service to ensure our guests have a comfortable stay. Thank you for staying with us and look forward to the opportunity of welcoming you back again on your next visit to Melbourne.
Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 March 2018

Has all the facility for a traveler. Cooking facility and laundry on the same floor. For some reason the bath room did not have space for keeping the utility bag we solved by bringing in the side stool into the bath room. At the counter the staff was very friendly and helpful.

Stayed: February 2018
Thank Rashmi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksOnCollins, Front Office Manager at Oaks on Collins, responded to this reviewResponded 3 April 2018

Dear Guest,
Thank you very much for your review of Oaks on Collins. We are delighted to hear that you found your stay comfortable and enjoyed your stay in Melbourne. Oaks Hotels & Resorts looks forward to welcoming you back again soon!
Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 March 2018

Last minute booking over Grand Prix weekend. Apartment was just big enough and cramped. Access from street with cases problematic. General decor very tired. Service staff very good. Swimming pool only fits one person no lap more just a plunge pool.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jeffnkim2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksOnCollins, Front Office Manager at Oaks on Collins, responded to this reviewResponded 3 April 2018

Dear Guests,
Thank you for your review and sharing your experience and thank you for your comments regarding the service you have experienced. Your feedback has been forwarded to the respective teams.
It is unfortunate that you did not like the room– please accept our sincere apologies. If the issues were informed to our reception we would have been delighted to move you to another room.
We look forward to welcoming you back to Oaks on Collin during your next stay in Melbourne.
Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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