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Reviews (164)
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All reviewssecure parkingpet friendly accommodationbig windows overlookingbbq areatransport linksinner cityapartment was cleansized bedminute walkeasy accesspleasant staytram lineconvenient locationpetscollingwoodmcgcbd
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Reviewed 22 February 2018

Incompetent and unapologetic staff, It was one problem after another.
The rooms, although clean, were very very run down, chipped paint, stained carpets etc. Very dangerous shower/bath, and totally unaccessable to disabled people.

  • Stayed: February 2018, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Carly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frontdesk160, Owner at Birches Serviced Apartments, responded to this reviewResponded 7 March 2018

Thank you for taking the time to send through your feedback.

It was disappointing to hear that are accommodation did not meet your needs.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 January 2018 via mobile

We liked the location; just minutes from the Collingwood shops & Vietnamese restaurants and close to a tram line and less than 10 minutes by bike to the city. The apartment was clean and tidy and the staff really nice but the room needed a refurb as it was looking a little worn in places (eg bathroom). Plus it was pet-friendly but there was no strip of grass within the back area so we had to take the dogs onto a roadway median strip (plenty wide) for potty!

Stayed: January 2018, traveled as a couple
Thank Trailflix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frontdesk160, Manager at Birches Serviced Apartments, responded to this reviewResponded 6 February 2018

Thank you for taking the time to post your feedback following your recent stay with us.

Apartment refurbishment is on-going, with bath resurfacing and toilet suite upgrades forming part of the bathroom works. It was pleasing to hear that you found the apartment clean & tidy and I will be sure to pass on your comments in relation to the staff.

We appreciate your comments, as it assists us in determining where our limited funds should be spent and we do hope to have the opportunity of welcoming you back again in the future.

Kind regards
Alan & the Birches Team

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Reviewed 12 December 2017

The room covered all the needs for a busy working week. Easy access, friendly staff, safe environment - all needs met. Loved the pets that were there as its a pet friendly accommodation. it was a happy sight in the mornings seeing the pets.

Room Tip: lovely view of nearby gardens from the top story
  • Stayed: December 2017, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Kat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frontdesk160, Manager at Birches Serviced Apartments, responded to this reviewResponded 15 December 2017

Thank you for taking the time to post your feedback following your recent stay with us; it is appreciated and we do hope to have the opportunity of welcoming you back again soon.
Kind regards
Alan & the Birches Team

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Reviewed 16 November 2017

We had a 1 room apartment for 3 - 2 single beds and a pull-out sofa bed. The rooms were a little out dated but clean. The sofa bed didn't have sheets sized to match and was uncomfortable - it needs a new mattress and the pillow top comforter didn't fit. Only 2 chairs and a very small table. If the sofa bed was made up there was only room for 2 people to sit. The rooms were airless but the air-conditioner worked very well. The car park was extremely small and once a few large 4WD were parked, it left little room for others. 1 night a guest left the gate jammed opened so visitors could come in which left no parking spaces. Staff were polite and the staff member at the office was very amenable. There was a very small area to sit outside. No BBQ facilities but clean fridge and microwave inside unit

Stayed: November 2017
Thank Libbydyson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frontdesk160, Manager at Birches Serviced Apartments, responded to this reviewResponded 15 December 2017

Thank you for taking the time to post your feedback following your stay with us last month. While there is nothing we can do about the size of the apartments, there is no excuse for providing the wrong size sheets and mattress topper - my apologies. It does concern me that you didn't locate the BBQ area at the northern end of the car park, with it's decked area and outdoor settings. It was great to hear you found the apartment clean and the staff amenable - I will certainly pass these comments on. We do appreciate your honest comments, as they assist us improving the service we provide.
Kind regards
Alan

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Reviewed 30 September 2017 via mobile

A great location, really complete and practical units. Secure parking, BBQ area looks great but didn't use and easy to access (we were on second of 3 levels). Kitchen had all items needed to do for yourself, but we ate out each night with lots of restaurants within walking distance. Comfy couches and bed and bathroom facilities all above average. Free wifi too. Reception staff were also very helpful (thanks Alan). Will definitely stay again and would recommend to all.

Stayed: September 2017, traveled as a couple
1  Thank Sally S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frontdesk160, Manager at Birches Serviced Apartments, responded to this reviewResponded 4 October 2017

Hi Sally
Thank you for taking the time to post your feedback following your recent stay with us; it is appreciated and very pleasing to hear that everything was convenient for you.
We look forward to welcoming you back.
Kind regards
Alan and the Birches Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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