We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Ok, but dismissive attitude by drinks person.”

Vapiano Flinders Lane
Ranked #351 of 4,420 Restaurants in Melbourne
Price range: US$5 - US$16
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Neighborhood: Central Business District
Description: Homemade delicious Italian dishes of pasta, pizza and salads freshly cooked in front of you. Head up to the counter and order, watch the chef cook, and pay on the way out whenever you're ready to leave.
Reviewed 16 April 2018

Ok, but dismissive attitude by drinks person doing cocktails on Friday night created a damper on the evening! Also order 4 carafe's of wine and was charged full price but only given half size carafe's. When we questioned, we were advised the did not have any more large carafes at 6pm! (they then topped them up). Also served margaritas out of tumbler glasses as they run out of margarita glasses. Also cleared our table including drinks not finished as we were a large group socialising across tables (how about asking). Overall very average and far from organised, needs to be better managed.

    • Value
    • Service
    • Food
Thank Daryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheVapianoTeam, Public Relations Manager at Vapiano Flinders Lane, responded to this reviewResponded 4 weeks ago

Hi Daryl B, thanks for your review and feedback. We are disappointed to hear of your most recent experience. We apologise for the inconvenience caused. Customer service is at the heart of everything we do and we'd like to see if we can help sort it out? If you contact us at myexperience@vapiano.com.au we'd be able to follow this up with you directly. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (300)
Traveler rating
Traveler type
Time of year
Language

7 - 11 of 300 reviews

Reviewed 8 April 2018 via mobile

Great value meal with plenty of variety. All cooked fresh in front of your eyes. Unique way of ordering and paying ...make sure you ask on entering! Plenty of seating and great ambience.

Thank thecraw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheVapianoTeam, Public Relations Manager at Vapiano Flinders Lane, responded to this reviewResponded 12 April 2018

Hi thecraw, we are pleased to hear you enjoyed your Vapiano experience. We look forward to seeing you again for another delicious meal!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 March 2018

Being originally from Europe, we know Vapiano for many years. Our experience in this particular Vapiano however, was mildly disappointing:

The main problem was: understaffed!
When we arrived at the entrance (downstairs), no one was there. After a short while, we walked upstairs. Knowing the Vapiano procedure of receiving chip cards, we were confused on how to place orders as all stations, which were operating at this time, were busy with customers. Eventually, one staff member, when walking from the kitchen to the bar, spotted us and gave us the chip cards. For placing the pasta-orders, only one station was manned at the time and due to having had multiple customers in front us (but only one person making/cooking the pasta), the wait-time for placing the order was easily 15 minutes, if not even more. Meanwhile, one of us, was looking for a nice spot to sit and dine: although not more than 20-30 customers were there at the time, many tables were not cleaned and left-overs from previous customers were on the tables left behind/not cleared yet. As it was immediately obvious, that this night they had some staffing issues, it is something that can be tolerated, but definitely is not on-par with the European Vapiano venues.

On the plus side: the pasta was good, tasty and generously portioned. The cocktails we ordered, were very strong - almost a notch too strong. By the time we had finished our meals, more staff had arrived and they took care of all the aforementioned issues. The few staff, who were around earlier, were clearly over-challenged, but tried their best and operate everything as smoothly as possible.

As obvious, in comparison to the experiences we had with Vapiano previously (in Europe), it was a bit disappointing to see them here struggling so much and not being able to provide a higher level of service. The furniture is, in parts, already heavily suffering from wear and tear and the provided salt and pepper shakers were partially also covered with grease/not wiped properly.
Maybe we were just unlucky to have come in for a dining experience when it was "one of these shifts" where some people don't show up/call in sick/wrong rostering/etc. Next time in Melbourne, we will certainly give it another go.

    • Value
    • Service
    • Food
Thank EMandYEWSE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheVapianoTeam, Public Relations Manager at Vapiano Flinders Lane, responded to this reviewResponded 12 April 2018

Hi EMandYEWSE, I appreciate your comments providing the details of your recent visit. I can only imagine how frustrated I’d be if I had the experience you described. From what you explained, we certainly didn’t provide the Vapiano experience our customers expect - I’m sorry you left us disappointed. I appreciate you letting me know about the specifics so I can work with the management team on preventing these things happening again. If you wish, please contact our team at myexperience@vapiano.com.au to help resolve this issue. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 March 2018 via mobile

Visited for a quick meal before a concert and was very impressed with the meals the service and how quickly our meals were prepared. First time her but will definitely be back :)

Thank jodpet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheVapianoTeam, Public Relations Manager at Vapiano Flinders Lane, responded to this reviewResponded 12 April 2018

Thanks for the positive review jodpet! We pride ourselves on delicious home-made Italian food, outstanding customer service, and a unique restaurant experience! We are pleased to hear we exceeded your expectations and you had a great night. We look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 March 2018

Came here as part of a larger group for a birthday celebration - the staff were very helpful and obliging as originally they were going to put the group on tables with high chairs until they realised that my 88 year old mother would not be able to climb on to the chair so they moved us. It took a long time for the food to be organised (most people were eating at different times) as you had to line up at different counters depending on what you ordered and then wait whilst your food was cooked before your eyes. Everything is pre measured and standardised in terms of ingredients, portions, cooking time etc so there are not surprises in terms of what you get - it's almost like McDonalds in terms of its systems approach, but with an Italian flair. The place became busy quite quickly. Best thing about the night was the cocktail I ordered. Everyone seemed to enjoy themselves once they received their food order. The card system (so you pay only for what your order) meant that we all left at the end of the evening still friends - brilliant idea!

    • Value
    • Service
    • Food
Thank vejob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheVapianoTeam, Public Relations Manager at Vapiano Flinders Lane, responded to this reviewResponded 12 April 2018

HI vejob, thank you for your review and feedback, we really do appreciate it! We are glad you enjoyed our Italian cuisine and delicious cocktails. However, we are very sorry about the lack of table service and eating at different times. We have taken your feedback on board and have implemented table service at our Garden City, Toowoomba, & Canberra restaurants that will minimise waiting in line and will maximise time customers spend seated. We would like to thank you for visiting our restaurant and look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Vapiano Flinders Lane also viewed

Melbourne, Victoria
Melbourne, Victoria
 
Melbourne, Victoria
 

Been to Vapiano Flinders Lane? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing