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“Enjoyable stay”

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DoubleTree by Hilton Melbourne - Flinders Street
Ranked #59 of 161 Hotels in Melbourne
Certificate of Excellence
GreenLeadersGold level
Reviewed December 4, 2017 via mobile

Easy to get to from the airport bus shuttle $19 (about 30 mins) including free transfer from main bus station to hotel. Really nice decor and friendly efficient check in staff. Early check in at 6am available for diamond members at $30 instead of the usual $60.... room clean and functional with safe, good wifi and nice bedding and linens. Good heating system which was not too noisy. Free water and coffee for diamond, and minibar on request. Very good hot and cold breakfast options. Very short walk to local shops for snacks and drinks.
5-10 min walk to main water side and casinos etc. They need to sort out the issue of cold air coming right through into restaurant every time the main doors open?
Overall the stay was very good, and I will return.

Stayed: July 2017, traveled on business
Thank AdamBilgy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garry L, Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this reviewResponded December 8, 2017

Dear AdamBilgy

Thank you for completing a review following your recent stay with us.

As one of our valued Hilton Honors Diamond members, I am delighted to see that you enjoyed all aspects of your stay with us.

My team and I look forward to welcoming you back to the Double by Hilton Melbourne when you are next planning a visit.

Kind Regards

Garry L

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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54 - 58 of 1,417 reviews

Reviewed December 3, 2017

Not the best double tree we've stayed in - but it was good enough. Location was perfect, staff were friendly and helpful, price reasonable had a safe, good wifi, kettle, fridge, effective air con and a comfy bed.
Loads of places to eat very close to hotel. Central Melbourne is quite small so it's easy to get around.
This has nothing to do with the management of this hotel, but factor it in if you're staying here ... the cost of a taxi - aud 60 each way to airport - there's a bus which would be much cheaper!

Stayed: November 2017, traveled as a couple
Thank Jinny232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garry L, Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this reviewResponded December 8, 2017

Dear Jinny232

Thank you for completing a review following your recent stay with us.

I am pleased to see in general that you enjoyed your stay with us and our very central location close to all that Melbourne has to offer.

I hope that we are able to welcome you back to the DoubleTree by Hilton Melbourne when you are next visiting.

Kind Regards

Garry L

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2017

Staying here over the weekend the lack of a wardrobe was a problem. The bathroom and beds were however very good. The view from my window was the wall of the building next door.
While the lobby was lovely and the reception was good, I did not like the dirty area within which the hotel was situated. Parking fees for vehicles are also expensive!

  • Stayed: November 2017, traveled on business
    • Location
    • Rooms
    • Service
Thank Ronald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garry L, Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this reviewResponded December 8, 2017

Dear Ronald K

Thank you for posting a review following your recent stay with us.

I appreciate your feedback and I can advise that we have just purchased some clothing racks to provide more hanging space for our guest that require this.

Our room locations and outlooks do vary, with city, station and river views available.

I hope that we may be able to welcome you back to the DoubleTree by Hilton Melbourne in the future, when we will do all we can to ensure that you have a
great stay.

Yours sincerely

Garry L

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2017

We are a very experienced couple who have traveled the world. This Doubletree is pretty standard - and the location is excellent.

Check-in and services - great. Helpful and friendly.

Room - standard. No view outsider our window but we don't care. We aren't here to look out our hotel window... Everything was fine - BA was clean and simple.

Location - GREAT.!. We could walk everywhere and the free trams are a bonus.

I would actually give this property 4.5 stars if I could.

  • Stayed: November 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank pawpower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garry L, Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this reviewResponded December 8, 2017

Dear pawpower

Thank you for completing a review following your recent stay at the DoubleTree by Hilton Melbourne.

I am pleased to see that you enjoyed our facilities and central location.

I hope that we may have the pleasure of welcoming you again in the near future.

Kind Regards

Garry L

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2017

As a diamond I expect a little better than average service from the Hilton Brand..this Hotel was the best Double tree I have ever stayed in..I was welcomed as a diamond even at bfast!! The staff went over and above their roles and responsibility to deliver a great experience.

  • Stayed: November 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank stevecapper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garry L, Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this reviewResponded December 8, 2017

Dear stevecapper

Thank you for posting a review following your recent stay with us.

As a valued Hilton Honors Diamond member I am delighted to see that you were
taken care of by my team and enjoyed your stay with us.

I hope that we are able to welcome you back again in the near future.

Kind Regards

Garry L

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Melbourne - Flinders Street

Address: 270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Melbourne
#46 Business Hotel in Melbourne
#49 Romantic Hotel in Melbourne
#55 Luxury Hotel in Melbourne
Price Range: ₱6,404 - ₱16,684 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — DoubleTree by Hilton Melbourne - Flinders Street 4.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Melbourne's dynamic city centre, DoubleTree by Hilton Melbourne - Flinders Street directly overlooks iconic Flinders Street Station. This 180 room hotel is within easy walking distance of many corporate offices, famous Melbourne laneways, the vibrant arts and entertainment district that spans Federation Square and Southbank, and a huge variety of the city's best restaurants, bars, cafes, and shops. A multi-million dollar refurbishment of the entire hotel is nearly complete. The result is a design-driven upscale hotel filled with new furnishing and boutique touches inspired by Flinders Street Station and the grand age of train travel, executed in a contemporary and warm way. Guests can socialise at the lobby bar and enjoy breakfast or dinner at the ground floor restaurant. Room service is available 24-hours a day. When it is time to energise, guests can do so in the complimentary fitness centre, or if it is time to work there are three meeting rooms. Stylish, modern and spacious, every refurbished guest rooms offers WiFi (fee applies), a flat-screen HDTV and a desk with ergonomic chair. Refresh with a selection of luxurious amenities in the contemporary bathroom and enjoy a restful night's sleep in the plush Sweet Dreams(R) by DoubleTree bed. All of this is just 22km from Melbourne's Tullamarine International Airport. ... more   less 
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Also Known As:
Citigate Melbourne Hotel Melbourne
Citigate Hotel Melbourne
Melbourne Citigate Hotel

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