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Rendezvous Hotel Melbourne
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Reviews (5,741)
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827 - 832 of 5,741 reviews
Reviewed 19 August 2017

Stress free booking, very welcoming at reception, rooms clean, great inner city location. Have stayed on a number of occasions, 50th Birthday, 20th Wedding Anniversay, Business Trips and will continue to stay

  • Stayed: August 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank sharonmD1893IR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sridhar K, Guest Relations Manager at Rendezvous Hotel Melbourne, responded to this reviewResponded 22 August 2017

Hi sharonmD1893IR

Thank you for comments during your recent stay at the Rendezvous Hotel Melbourne. We really appreciate the time you’ve taken to post this.

We are so pleased to read you had enjoyed your stay with us and the team was delighted to be apart of your special day! we hope to see you again soon!

Regards
Sunny Lou
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 19 August 2017

A great place to stay and eat.
Friendly and professional staff.
Well cooked buffet breakfast, great selection and plenty of variety
Lovely High Tea, served by professional staff
Comfortable room as per photos

  • Stayed: August 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nandpbrowne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sridhar K, Guest Relations Manager at Rendezvous Hotel Melbourne, responded to this reviewResponded 27 August 2017

Hi nandpbrowne

Thank you for your comments after your recent stay at the Rendezvous Hotel Melbourne.

We are pleased to note that you had an enjoyable stay with us. It was indeed our pleasure to take care of you.

Nonetheless to say your delightful comments about the Straits Cafe Dinner and the overall Food & Beverage service will be shared with the teams concerned as we continue to strive for excellence.

We look forward to welcoming you back to the Rendezvous Hotel Melbourne in the not too distant future.

Kind Regrads,
Sunny Lou
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 19 August 2017

Very pleasant placebo to stay. Excellent location. Worth staying thee just for the friendliness of the staff. Nothing was too much trouble. Porters and doorman in particular were excellent. Will definitely recommend it and stay there again.

  • Stayed: August 2017, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank janhila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sridhar K, Guest Relations Manager at Rendezvous Hotel Melbourne, responded to this reviewResponded 27 August 2017

Dear janhila

Thank you for your review and on TripAdvisor We always appreciated the time guests take to provide us with some feedback on their stay.

I'm pleased to read you had enjoyed your stay with us and taking advantage of our central location which is one of our many attractions. Nonetheless to say your delightful comments about overall service and team members will be shared with the teams concerned as we continue to strive for excellence.

We look forward to welcoming you back to the Rendezvous Hotel Melbourne in the near future.

Regards,
Sunny Lou
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 August 2017

On arrival the check in experience was not the best the staff member was robotic and not helpful with details/facilities of the Hotel, such as breakfast location, restaurants and other facilities. Also had a issue with the breakfast inclusion for the stay which luckily I could prove with a copy of my payment details which clearly indicated the breakfast inclusion, even after showing this the staff member still refused to include until a manager come over to sort it out. Even after all this they indicated it was sorted out but when I had breakfast the next morning it was still not included which was thankfully quickly rectified by the restaurant staff.

I found the room clean and tidy very small bathroom, the basin was small and shower awkward and small to use. Room is sparingly furniture. Location is good.

  • Stayed: August 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank staco1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sridhar K, Guest Relations Manager at Rendezvous Hotel Melbourne, responded to this reviewResponded 27 August 2017

Dear staco1972

Firstly, thank you for choosing to stay with us while you were in Melbourne and the discretion taken in providing your feedback.

I was very troubled by your above comments and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. It is never acceptable when a guest feels our staff are anything less than helpful and accommodating.

At the Rendezvous Grand Hotel Melbourne, we pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. We have since reviewed your feedback with the Department Heads concerned and have taken corrective actions to ensure that this will not recur.

I hope that we can welcome you back in the near future and of course, i will ensure you are well looked after

I'm at the hotel most days please feel free to contact me at any time on 03 9250188 or slou@rendezvoushotels.com

I look forward to hearing you.

Warmest Regards,
Suny Lou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 August 2017

The rooms were neat and tidy with all that was required in a stay. Staff were very friendly and helpful. Food was very good with breakfast a great way to start the day. The location of the hotel was fantastic, so close to all city facilities.

  • Stayed: August 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank E2896AMstevel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sridhar K, Guest Relations Manager at Rendezvous Hotel Melbourne, responded to this reviewResponded 27 August 2017

Hi E2896AMstevel

Thank you for your comments after your recent stay at the Rendezvous Hotel Melbourne.

We are pleased to note that you had an enjoyable stay with us taking advantage of our central location. It was indeed our pleasure to take care of you.

We look forward to welcoming you back to the Rendezvous Hotel Melbourne in the not too distant future.

Regards,
Sunny Lou
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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