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“The hotel is not clean”

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The Great Southern Hotel
Ranked #131 of 161 Hotels in Melbourne
Reviewed August 19, 2017 via mobile

I was a little bit shocked when got in the hotel seeing the old and dirty blanket. There is no soundproof as the same brand name hotel in Perth. Room is not comfortable. There are many faulds of the design. The staff at the breakfast restaurant were not friendly, F/O staff were just ok. There was no adapter available.

Stayed: August 2017, traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 17, 2017 via mobile

Since I last stayed here the rooms have been nicely refurbished with fresh modern decor. However the acoustics of the hotel due to its atrium type design are dreadful. Every noise echoes throughout the building. I had no sleep at all due to the rude guests who held bellowing conversations OUTSIDE their rooms from midnight until morning. The guests next door arrived at about 1am and turned on their television full volume until 3am. The paper thin walls allow you to hear all neighbouring activity. Doors slammed constantly all night while luggage was constantly wheeled past the rooms. Good quality budget hotel but take some ear plugs.

Stayed: August 2017, traveled solo
Thank 1adventurer2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2017 via mobile

The Great Southern Hotel Melbourne is just across the road from the Southern Cross train station. It's close to the Docklands close to the central business district and has many restaurants all around. I am staying in a double economy style room but I was pleasantly surprised. It was impeccably clean had a lovely shower and rest room area and the room was more spacious then I envisioned. I had a view of the Grand Hotel across the street. The room had a large Window which made it a bright sunny room during the day. And at night they have both sunshades and blackout shades which made it great for sleeping. Just a little word of advice if you're a light sleeper it's a busy street outside and the trains can be heard so you might want to bring yourself a pair of earplugs. The heating system worked well and by the looks of the controller very new and also had air conditioning I guess for the summer. I am here in the winter.  It appeared that there was all new wiring and lighting which including USP ports on either side of the bed next to the light switch very convenient for charging your phone's while using them as well.  The Internet was the best deal of the places I've stayed in Melbourne in the past. At the moment the going rate was $3 per 24 hours for 1gb and $5 per 24 hours if you want 2 GB.  It was lightning fast I was very impressed!
The double bed was firm but comfortable and there was loads of pillows. And for those of you who like to have a few bottles of water or sofa or juices there is a small refrigerator in at least the room I was in . There was also a self lockable quite sizable safe in the closet. The restaurant downstairs that was next to the lobby is called 1903. I only had breakfast there but it was a great deal. I got the full breakfast which was a large buffet with many different choices and very delicious. Know the prices are subject to change I did include a photo of the three different options for the breakfast. This place is very recommendable and I will definitely stay again on a future trip.

Stayed: June 2017, traveled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2017

We stayed in this hotel for 3 nights and we were very disappointed. The service wasn't helpful and pretty rude. The room had a lot of faults, e.g, blocked shower drain and broken tiles and the fridge and the heating that sounded like freight trains. The only advantage is that it is well located.

  • Stayed: July 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Caroline201580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2017 via mobile

I took a family room during our stay here. It is spacious, clean and neat. The location is also strategic: walking distance to southern cross station (easy access to and from airport: both Tullamarine and Avalon), next to spencer and southern cross tram stops, southwharf DFO, stores and restaurants. Staffs are fine and the rate is also affordable. Recommended.

Stayed: July 2017, traveled with family
Thank Davy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Great Southern Hotel

Address: 44 Spencer St, Melbourne, Victoria 3000, Australia (Formerly Hotel Enterprize)
Location: Australia > Victoria > Melbourne > Central Business District
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#104 Luxury Hotel in Melbourne
Price Range: ₱3,057 - ₱11,035 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Great Southern Hotel 4*
Number of rooms: 256
Official Description (provided by the hotel):
The Great Southern Hotel Melbourne provides the perfect location for both the tourist and business client alike, at a very affordable price, placing you within extremely close proximity to all the wonderful Melbourne attractions. This amenable Melbourne City Hotel is located minutes from the Southern Cross Station and interstate Bus and Train Terminal and a short drive from Melbourne Airport. The Great Southern Hotel comprises 2 separate sections - both dedicated to the business/leisure client featuring Family rooms; while the New Standard rooms and Classic rooms overlook a spacious courtyard - a virtual oasis in Melbourne's CBD. Situated within close proximity to the Crown Casino and Entertainment complex, Melbourne Aquarium, Melbourne Exhibition and Convention Centre, Etihad Stadium and Southbank. Trams and public transport virtually at the door providing easy access to all that Melbourne has to offer. Wifi available at an additional cost. Hot buffet breakfast is available at a cost of $21 per person (served between 6:30am to 10:00am) $50 cash deposit or $50 pre-authorisation on credit card for Security Key Bond collection per room on arrival. Porter service is not available, however Luggage storage is available at a cost of $2 per bag per day. Additional administration fee applies when making payment via credit card or EFTPOS to settle incidentals during check out. Great Southern Hotel is a smoke free property with no smoking permitted in guest rooms. This Hotel does not cater to bookings of unaccompanied minors under the age of 18 years. ***Currently a lobby refurbishment is in place to March 2015. The works will not affect any rooms, but may cause some delays at check-in and checkout times. The temporary reception area will be clearly marked with signage. Noise may reach high levels between 10am and 5pm.** ... more   less 
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Also Known As:
Enterprize Hotel Melbourne

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