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“Peaceful hotel close to the hustle and bustle of Toorak Road”

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Lyall Hotel and Spa
Ranked #94 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed September 13, 2017

We have stayed here several times and always had a relaxing experience. The hotel is so peaceful you could believe that you are the only guest. The rooms are large and well appointed with every thing you might need. The staff are all very professional and they went out of their way to make sure we had an enjoyable stay. The hotel is in a quiet street but close to shops and restaurants in South Yarra and, should you want go into the CBD, trains and trams are within easy walking distance.
We love staying here so much that we booked our next stay immediately after getting home from this one.

  • Stayed: August 2017, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Sean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowina T, Owner at Lyall Hotel and Spa, responded to this reviewResponded September 20, 2017

Dear Sean,
Thank you so much taking the time to post your comments on TripAdvisor.
It is so nice to read that you appreciate the position of the hotel, quietly tucked
away in a tree-line street just off Toorak Road where shops and restaurants are
just steps away as are tram and train. Thank you for commenting on the staff's
professionalism, we have a great team who love their careers in hospitality and looking after our guests.
Once again, thank you and we look forward to welcoming you back on your next stay.
Warmest wishes,
Rowina T
Hotelier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7 - 11 of 343 reviews

Reviewed September 8, 2017

This lovely little property in Melbourne's chi chi South Yarra is warm, intimate and inviting... and the staff take customer service seriously. If you prefer your hotel accommodation to feel intimate, cosy and low-key but still luxurious, rather than shouty and grand, then this could well be the place for you.

Room Tip: Try the larger suites on the fourth floor.
See more room tips
  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Service
1  Thank emmebean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowina T, Owner at Lyall Hotel and Spa, responded to this reviewResponded September 20, 2017

Dear Emmebean,
Thank you for your kind words on TripAdvisor.
You have captured exactly what we stand for in
recognizing our customer service level and ambience.
Once again, thank you and I hope that we have
the pleasure of welcoming you back in the near future.
Warmest wishes,
Rowina T
Hotelier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2017 via mobile

Great location, great service
...but one of the staff came into our room uninvited whilst my partner was naked in the bathroom and saw it all. Very awkward moment and caused discomfort for reminder of stay.

Stayed: September 2017, traveled as a couple
2  Thank Barry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowina T, Owner at Lyall Hotel and Spa, responded to this reviewResponded September 20, 2017

Dear Barry,
Thank you for your comments on TripAdvisor and I am pleased to
know that you enjoyed the location and service of the hotel.
I completely understand your partner's discomfort and wish to
apologise for this awkward moment. This is not usual practice
and a most unfortunate set of circumstances where the Do Not Disturb
was not engaged and the doorbell was not heard. Please know that we
have addressed this concern within hotel. Once again, my apologies.
I do hope that we will have the pleasure of welcoming you back in the near
future.
Warmest wishes,
Rowina T,
Hotelier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2017 via mobile

I feel this hotel calls itself boutique due to its size and not the facilities it provides.

Yes, it was aesthetically pleasing from the outside and service upon check in was friendly. We were given room 101 which we affectionately named the dungeon!

It was clean but had no view, we looked at the apartments next door. The underfloor heating was intermittent and when we asked them to split one of the king rooms into two singles they did so in the smallest room which meant there was little to no room for two adults to move around in.

In room entertainment was terrible, we wanted to watch a dvd and after what felt like a scene from faulty towers, we eventually got there (2 dvd players later, one which still had a vcr component). Due to the 1 hr debacle the staff were kind enough to offer complimentary breakfast, we were thankful for that. Hopefully the hotel look at providing movies on demand like many other high end boutique hotels!

We did visit the day spa and it was nice but rooms are noisy and I couldn't relax with the ppl talking in the next room.

Would we stay here again, I don't think so, not with the many other choices available at the same price.

Stayed: September 2017, traveled with friends
1  Thank chazzie_2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowina T, Owner at Lyall Hotel and Spa, responded to this reviewResponded September 20, 2017

Dear Chassie,
Thank you for posting a review on TripAdvisor.
The Lyall Hotel and Spa has 40 Suites which does
categorize it as a boutique hotel. Our services and
facilities are that of a larger hotel but on a more
personal scale. Suite 101 is on the ground floor
(one of two 2 bedroom suites on the ground floor)
as we are on a tree-lined street in urban South Yarra,
views are often of apartment buildings as opposed to
office buildings in downtown. Our two bedroom suites
are mosts popular with families, the second bedroom which
can be configured as a King or Twin is usually occupied
by children so the smaller size room is not usually an issue.
For four adults, I would recommend our Grand Two Bedroom
category or a One Bedroom Suite each.
I apologise for your experience with the DVD players, we do
have a DVD library but to be honest, they are mainly used for
children's movies and are not often called for. The staff
were also apologetic and offered you breakfast. We
do have cable TV channels and are currently looking
into the latest hotel options for streaming.
I have not heard of noise in our spa rooms before and
will most certainly look into it. You may have encountered
a chatty client in the room next door.
We appreciate that you decided to stay at The Lyall on this
occasion and would like to welcome you back again. Please
do let me know if you decide to rebook.
Warmest wishes,
Rowina T
Hotelier

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Reviewed August 28, 2017 via mobile

The hotel is ok. Style of a boutique hotel . Rooms have gods space .staying is ok if you need to spend few days as they have also a small kitchen. Is not close to the center so if you are a tourist better a place close to the city center .

Stayed: August 2017, traveled as a couple
Thank Costanza B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rowina T, Owner at Lyall Hotel and Spa, responded to this reviewResponded September 1, 2017

Dear Guest,
Thank you for your review on TripAdvisor.
Yes, the Lyall Hotel and Spa is a boutique hotel with lead-in suites starting
at 50 sq mtrs. Each has a separate living area with a kitchen facility for
those who are staying longer or simply like to be able to make their own
food or drinks. We also have a bistro and 24 room service.
Our South Yarra location is central to many attractions and areas of Melbourne
and has a wide selection of restaurants and shops within easy walking distance.
A lovely alternative to the business district.
With thanks,
Rowina Thomas
Hotelier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lyall Hotel and Spa

Address: 16 Murphy St | South Yarra, Melbourne, Victoria 3141, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Melbourne
#28 Business Hotel in Melbourne
#35 Romantic Hotel in Melbourne
#41 Family Hotel in Melbourne
#85 Luxury Hotel in Melbourne
Price Range: ₱8,510 - ₱19,718 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lyall Hotel and Spa 5*
Number of rooms: 40
Official Description (provided by the hotel):
Let us pamper you. A true 5 Star service Boutique Hotel centrally located close to Toorak Road / Chapel Street shops and restaurants. Melbourne's only privately owned/operated luxury hotel with 40 one and two bedroom suites of contemporary oriental design. The Lyall Hotel and Spa's welcoming ambience attracts a discerning international clientele seeking genuine and professional service whether travelling for business or leisure. All suites have full length windows that open for fresh air and a balcony. ... more   less 
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Also Known As:
The Lyall Hotel Melbourne
Lyall Hotel Melbourne

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