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Radisson on Flagstaff Gardens
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Reviews (3,291)
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Reviewed 17 September 2017 via mobile

From the moment we walked in to the time we left.....the smile and service by all was fantastic. Check in was quick and efficient. Our room had a fantastic view of flagstaff gardens. The room itself was spacious, clean and modern. Location is brilliant, very close to queen vic market, within walking distance to Crown, Shopping and restaurants. With the tram right out the front, you can enjoy the free trips to anywhere within the CBD. Breakfast at HQ's was well worth it'd if booked the day before you can save $10. We really enjoyed our stay and will definitely return.

Stayed: September 2017, traveled as a couple
Thank Jodie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-RADMELB, General Manager at Radisson on Flagstaff Gardens, responded to this reviewResponded 18 September 2017

Dear Jodie,

Thank you for taking the time to review your Radisson on Flagstaff Gardens experience and share your thoughts. I am thrilled to see that you enjoyed your time here at the Hotel. Thank you for your kind words about our service and staff, and I am happy to hear that you enjoyed the buffet breakfast from our restaurant HQ's on William.

On behalf of our entire team at Radisson we thank you for your business and we look forward to seeing you again when your travels bring you back to the area!

Kind regards,

Clinton Farley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 September 2017

Nothing was too much trouble. They extended their hospitality to offering me the best ever umbrella to manage the variable weather in Melbourne to accommodating me without fuss at a very good rate due to an unexpected emergency extended stay for one extra night. Love the window seat in the restaurant for breakfast and yummy snack offered complimentary with the purchase of an evening drink was a near surprise. Felt like a valued customer during the stay.

  • Stayed: September 2017, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
Thank P4882TFlouises
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-RADMELB, General Manager at Radisson on Flagstaff Gardens, responded to this reviewResponded 18 September 2017

Dear P4882TFlouises,

Thank you for taking the time to write a review of Radisson on Flagstaff Gardens, I am thrilled to see that you enjoyed your stay. Thank you for your praise of the genuine care and personalized services provided by our staff, I will share your feedback with our team.

Thank you again for choosing Radisson on Flagstaff Gardens for your stay in Melbourne and on behalf of the entire team, I look forward to welcoming you back in the near future for another memorable stay!

Kind regards,

Clinton Farley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 September 2017

  • Stayed: September 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
CF-RADMELB, General Manager at Radisson on Flagstaff Gardens, responded to this reviewResponded 18 September 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 September 2017

I book here sometimes when travelling to Melbourne for business. As a business traveler the important things for me are a good shower, comfortable bed, good breakfast, and good gym. This hotel provides good service, average rooms, and small but functional gym. Bathroom is ok, shower could definitely do with an increase in water pressure. Love the spa pool in the gym for a relaxing dip after a hard day. Location is great, opposite Flagstaff gardens for a morning run or stroll, and right next to Queen Vic Market for great coffee and food in the morning. Breakfast in the hotel is average. I used to look forward to it until they stopped serving their delicious sausages and now have these terribly cheap pork and chicken sausages. If you are reading this Radisson please, please, please bring back the dedcent sasuages and the breafast will be top notch again!! haha! On my last stay I noticed the beds were in real need of a change - getting a little lumpy. The gym could do with a refresh as well, and possible expansion to include a bit more equipment. Other than that solid business hotel, with room for some improvement.

Room Tip: Ask for park facing rooms for a nicer view
  • Stayed: July 2017, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Elfarmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-RADMELB, General Manager at Radisson on Flagstaff Gardens, responded to this reviewResponded 19 September 2017

Dear Elfarmy,

On behalf of our entire staff at Radisson we apologise for the concerns you have shared about your experience at this hotel. I have addressed your feedback with our Management team, especially our Executive Chef and we are working diligently to fine tune our operations in the hope that upon your next visit we can exceed your expectations. It is always our goal to ensure each and every guest experience is an exceptional one for all the right reasons and I am sorry to read that we fell short of this goal. We appreciate your additional feedback and are currently in the process of finalizing a refurbishment that will commence later this year.

On behalf of our entire team at Radisson we thank you for your business and we look forward to seeing you again when your travels bring you back to the area.

Kind regards,

Clinton Farley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 September 2017

We stayed one night during the week for work, and upon arrival greatly by friendly and efficient staff making the check in procedure quick and easy.
There is the option to Valet or self-park your vehicle with the difference being $15.00 extra for the valet service.
The room was clean, tidy and well-kept with ample room in the bathroom. There is a restaurant/bar area on the ground floor which has a two for one happy hour between 5 and 7pm. Although we didn’t eat at the Hotel, their menu for both room service and the restaurant was extensive.
The location of the Hotel is just out of the so called CBD, but it is adjacent to the Flagstaff gardens, and next to the Victoria market, which I believe has a night market on a Wednesday night.
A very comfortable stay, and check out in the morning was quick and easy, and as I selected the valet parking, my vehicle was ready to go.
I will definitely be back.

  • Stayed: September 2017, traveled on business
    • Value
    • Rooms
    • Service
Thank Ashley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-RADMELB, General Manager at Radisson on Flagstaff Gardens, responded to this reviewResponded 18 September 2017

Dear Ashley,

Thank you for taking the time to review your Radisson on Flagstaff Gardens experience and share your thoughts. I am thrilled to see that you enjoyed your stay with us. Thank you for your kind words about our service and staff, I will be sure to share your feedback with our team.

On behalf of our entire team at Radisson we thank you for your business and we look forward to seeing you again when your travels bring you back to the area!

Kind regards,

Clinton Farley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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