We usually stay at The Langham when we stay in Melbourne but decided to check into The Intercontinental because of its central location. The positives: check in was easy, the executive room was nice & spacious, the location is perfect. Walking distance to everything. The negatives: Breakfast on both Saturday and Sunday was disappointing. The variety was great but on Saturday everything was cold, old/not fresh and not refilled. I had to ask for mushrooms, hashies and tomatoes as all the bowls were empty. Sunday they didn't have enough tables to seat their guests so we were seated at the bar where table service was not existence and we had to constantly ask for water, coffee, plates to be cleared etc. I had prepaid for our accommodation as I always do so that at checkout I can hand the room key over and leave. I was told the account wasn't settled and initially I was asked for over $100. I refused and was then told reservations made a mistake at the time I booked and paid so the final account is $52. I was not impressed. After a few back and forth conversations of 'mistakes' and me saying 'not my problem' the manager agreed to waive the fee. I'm in two minds on if we'll return.
- Official Description (provided by the hotel):
- Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more less
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- Also Known As:
- Intercontinental Melbourne The Rialto Hotel Melbourne