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3 - 8 of 326 reviews
Reviewed 30 March 2021

The lady who checked me in was so lovely and friendly. Sorry I can’t remember her name.
The room was lovely and clean, loved the decor. A beautiful pool and Pizza restaurant. The cafe below was really good. Staff everywhere were brilliant.

Date of stay: March 2021
Trip type: Traveled solo
Thank SophieRG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 28 March 2021 via mobile

The Rambutan Hotel is the place to stay at Townsville CBD. We were a group of 10 there. Rooms are modern, comfortable and very clean. Pool in the rooftop is fantastic. Food and drinks delicious and well priced. On top of all that, service from all their staff was friendly and helpful. Love our stay there and will come back next time we're in Townsville.

Date of stay: March 2021
Trip type: Traveled with friends
Thank RaulArregui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 22 March 2021 via mobile

Absolutely terrible. Would not ever recommend but advise DO NOT eat here. We waited 2 hours for our extremely substandard meal. Customer service was appalling. They wanted to charge me $12 for a jug of soda water until we refused and later brought it to our table. 2 kitchen staff and a full function upstairs and we were the only people downstairs in the restaurant being totally ignored. Disgraceful.

Date of stay: March 2021
Trip type: Traveled with family
Thank scroucher65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rambutan Townsville, Agency / Consultant at Rambutan, responded to this reviewResponded 27 March 2021

Dear Scroucher65,

Please excuse the delay in responding to you. We're obviously very disappointed to read about your experience. We apologise that our service standards on the day tarnished your experience at Rambutan. We do acknowledge that on the day you visited we experienced staff resourcing issues, however, clearly our communication and customer service was not up to the standard that we strive for, and expect to deliver to our guests. We would value the opportunity to learn more about your experience and resolve for you. Please let us know how we may contact you, or please contact me directly via manager@rambutantownsville.com

Yours sincerely,
Michaela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 March 2021

We booked a last minute room in March. Reception staff were friendly and accommodating. The room was simple but very nice, comfy bed, TV and all the basic needs. There is a great restaurant readily accessible. They also offer free parking. It is quite loud at night (we were there on a Friday) so I would request to be away from the club next door if you're worried about noise.

Room tip: Ask for a room furthest away from street / pub next door if worried about noise.
Date of stay: March 2021
    • Value
    • Location
    • Service
Thank Hagaristo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rambutan Townsville, Agency / Consultant at Rambutan, responded to this reviewResponded 27 March 2021

Thanks for the great feedback, Hagaristo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 8 March 2021 via mobile

We stayed 1 night in the pool side rooms for under $100. The room looked newly renovated and was very clean and comfortable, would stay again. Check in & check out was a pleasant experience with smiles and extra information offered when asked, very happy! They have a roof top bar & kitchen with daily specials next to the pool & cabanas, awesome. Breakfast in the morning was friendly with fresh squeezed orange juice and a GOOD coffee. I had the eggs benedict with fresh hollandaise sauce and runny eggs, GREAT work chef, you have a very good eye for detail!!
Overall it was a really nice stay and we would stay again.
Thanks to all the staff that made it a truely special stay.

Date of stay: March 2021
Trip type: Traveled as a couple
Thank Beachcombers_AU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rambutan Townsville, Agency / Consultant at Rambutan, responded to this reviewResponded 27 March 2021

Thank you for taking the time to leave feedback about your visit. We're delighted you enjoyed your stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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