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Shangri-La Hotel, The Marina, Cairns
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Reviews (2,787)
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1,246
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All reviewshorizon clubclub roomnorth restauranthorizon roomone bedroom suitethe great barrier reeftour deskan upgradepool area isreef terminalshopping centrebit datedfantastic locationbuffet breakfastcanapesbalconyconcierge
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500 - 505 of 2,787 reviews
Reviewed 10 November 2016 via mobile

Upon arrival at this hotel, we were immediately struck by how attentive the staff were compared to other hotels we had stayed at previously. We were treated as individuals and not just 'another guest' with staff taking note of which daytime activities you were undertaking and enquiring about these at a later date.

The room and views from the room were just perfect. With great facilities, a bed that is difficult to ever want to get out of and cleaning standards second to none I can't fault it.

Breakfast is pricey but worth every penny as the selection is fantastic. As a vegan, there was more than enough there for me to choose from and I'll probably be going home a few pounds heavier.

All in all I'd like to thank the staff for their attention to detail and I wouldn't hesitate to recommend the hotel to anyone looking for accommodation in Cairns in the future.

Here's hoping I'll be coming back!

Stayed: November 2016, traveled with family
Thank kerryxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 24 November 2016

Dear kerryxxx,

What a great review so thank you for taking the time to share your experiences at Shangri-La with fellow travellers. I am delighted for your acknowledgement of the efforts of our team. Your comments are a testament to their commitment to customer service and guest satisfaction. We hope we will be seeing you back sometime soon!

Best Regards,
Nic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 November 2016

We had a room on the second floor overlooking the bay. Was a little surprised to do cover 2 double beds in our room when I had booked a queen bed suite but was still ok. The room and bathroom were first rate.The swimming pool and surrounds was magnificent.The staff were very friendly and efficient. A great selection of restaurants and eating houses on site. We loved our stay.

Room Tip: Would definately book a bay view room. Great views from the balconies.
  • Stayed: November 2016, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Knightyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 24 November 2016

Dear Knightyt,

I am so pleased to read you had an enjoyable stay here at Shangri-La and thank you for taking the time to share your experiences. We look forward to welcoming you back again sometime soon.

Best Regards,
Nic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 8 November 2016 via mobile

The Shangri-la in Cairns is in a perfect location. Right on the boardwalk, it is right next to the helipad and marina for easy access to the reef tours. All the staff are also so accommodating. Sarah, the manager, was so great to deal with and went out of her way to help us with whatever issue. The hotel is also has many restaurants connected to it making it one of the most convenient hotels around.

Stayed: November 2016, traveled with family
Thank Timothy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 24 November 2016

Dear Timothy G,

I really appreciate you taking time to write your lovely review following yoru stay with us recently. I must thank you for acknowledging the efforts of our Duty Manager Sarah - she is a wonderful asset to our team and loves to assist our guests in any way she can. We do hope we will have the chance to welcome you back again soon.

Best Regards,
Nic

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Reviewed 7 November 2016 via mobile

Very large hotel had to take two different lifts to get our room in the tower. Superb views and location right in the marina, several restaurants to choose from. Room large and comfortable good swimming pool Buffet breakfast to usual standard

Stayed: October 2016, traveled as a couple
Thank Rodney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 24 November 2016

Dear Rodney B,

Thank you for taking the time to share your feedback following your recent stay with us and we hope we will be seeing you back again soon.

Best Regards,
Nic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 November 2016

The Shangri-La looks great as you approach it and the reality never lets you down. Room spacious and luxurious, with a large balcony overlooking the marina and inlet, always something to watch. Large and ultra modern hotel close to the vast choice of water/boat adventures and the marina front packed with restaurants. All just minutes to walk. Temperatures in the rooms easy to control but I feel sorry for reception and concierge staff having to work in such cold AC cavern!

Room Tip: Marina view best and worth the extra cost
  • Stayed: October 2016, traveled as a couple
    • Value
    • Location
    • Service
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 24 November 2016

Dear Robert W,

Thank you so much for your lovely review and I am delighted to erad you enjoyed your stay here at Shangri-La. We hope to welcome you back again soon.

Best Regards,
Nic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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