The rooms are not cleaned while you are there, just new towels and bed made. Bathroom wasn't cleaned over the 8 days I was there, or the floor swept. Pool is not supervised - people bring in speakers (not allowed in pool rules) and are let go and a guest had to jump in to save someone that passed out drunk in the pool. Staff English needs to improve - hard to understand and they can't understand any requests that you make that are a bit different.
Dear Lisa,
Thank you for choosing to stay with us and for taking the time to share your feedback via TripAdvisor.
Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our usual standards during your recent stay.
Rest assured that your comments have been shared with the team - particularly with our Housekeeping Manager - and action will be taken to ensure the issues you experienced are corrected moving forward.
We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.
Please feel free to contact me at hmelandarwin@theoaksgroup.com.au for any assistance.
Regards,
Anand Nair
General Manager
Oaks Darwin Elan Hotel
Mobile: +61 447 413 267
Great location, friendly staff and clean/well kept amenities. Convenient restaurant downstairs and a short walk from the Darwin waterfront. A short walk also to bus #15 which will take you on a city-loop.
Dear Natasha,
Thank you for choosing to stay with us and for taking the time to share your feedback of your recent experience through this platform.
My entire team is extremely delighted to know that you enjoyed your stay at our hotel.
We look forward to welcoming you back at the Oaks Darwin Elan Hotel soon and do feel free to contact me at hmelandarwin@theoaksgroup.com.au for any assistance.
Regards,
Anand Nair
General Manager
Oaks Darwin Elan Hotel
Mobile: +61 447 413 267
My stay was great a few things that needs improvement. However, value for money was definitely there.
Dear John,
Thank you for choosing to stay with us and for taking the time to share the feedback of your recent experience through this platform.
My entire team is extremely delighted to know that you enjoyed your stay at our hotel.
We look forward to welcoming you back at the Oaks Darwin Elan Hotel soon and do feel free to contact me at hmelandarwin@theoaksgroup.com.au for any assistance.
Regards,
Anand Nair
General Manager
Oaks Darwin Elan Hotel
Mobile: +61 447 413 267
One of the best hotels we have ever stayed in. We walked in without a booking & were pleasantly received. We were given a beautiful corner room on the 19th
floor overlooking the harbour & wharf region. Our room was serviced daily, lovely pool area & walking distance to all attractions, all the staff were amazing & the included breakfast was excellent.
Dear Ken,
I am delighted that you had a memorable stay with us here at Oaks Darwin Elan Hotel.
We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.
We are delighted to have had you as our guest and look forward to welcoming you back.
Kindly do not hesitate to write to me directly at hmelandarwin@theoaksgroup.com.au for any further assistance that you may require.
Regards,
Anand Nair
General Manager
Oaks Darwin Elan Hotel
Mobile: +61 447 413 267
Good location for Darwin, links to main roads and nearby Waterfront area. Nice room with a view. Restaurant downstairs was convenient and had a good variety of food for breakfast.
Dear Guest
Thank you for taking the time to share your experience on this platform and for the wonderful feedback.
We are committed to consistently providing warm and efficient service to our guests and their appreciation and acknowledgement is always our greatest reward.
Once again, thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
Kindly do not hesitate to write to me directly at hmelandarwin@theoaksgroup.com.au for any further assistance that you may require.
Regards,
Anand Nair
General Manager
Oaks Darwin Elan Hotel
Mobile: +61 447 413 267
