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Reviews (1,242)
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Reviewed 31 May 2015

First impression was fantastic. The check in staff need to relax a little and not be so stiff. The welcome cookie is a nice touch, however there should be a healthy option for those with nut allergies or diabetics. The restaurant is nice and have lovely food and staff working there, Christian provided excellent service. Room service was a little slow and there was always something missing such as salt and pepper, sugar and cultery, serviettes. When our room was cleaned the dirty towels were removed and not replaced on one of the days. The packets of chips in the minbar was 3 months out of date. The rooms are very clean and cool. The hotel info book needs updating to let people know that there is a guest laundry for use and instructions on how to use the aircon panel. The bathroom is nice an clean however they need modernizing a little.
Great location and nice hotel, the pool area is nice to sit back and relax at with icy cold water available to quench your thirst. The location is what will bring me back there and if the little things that were not quite right were fixed I would recommend this hotel.

  • Stayed: May 2015, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank 16yvonned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this reviewResponded 1 June 2015

Dear 16yvonned

Thank you for your review. While I am pleased that you enjoyed your time with us overall, I am disappointed to learn of the service issues that you encountered during your stay. It is attention to detail that turns any hotel experience from being an average one to an exceptional one and it appears that we have struggled in some areas during your visit. I do apologise for this and have shared your feedback with the team for their improvement and action.

Once again, thank you. The team and I do hope to be able to welcome you back on your next visit to the Top End.

Kind Regards
Carey Osborne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 May 2015

Beautiful hotel, lovely lobby, excellent staff. The warm cookies upon arrival were yummy. Spacious and tidy rooms, nice fitout, good view. Very comfy bed. The room we were allocated was a little far from reception and lefts, but was very quiet. Our room only had one bath towel total, no facewashers, handtowels or bathmats. It was quiet late when we discovered this so we coped, and reported the following morning. I'm sure it was an oversight rather than the standard.

  • Stayed: May 2015, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
4  Thank Go_to_more_places
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this reviewResponded 3 June 2015

Dear ScenicFlights

Thank you for your review and I am happy that overall you had an enjoyable stay. I note your issue in regards to the towelling and will speak with our Executive Housekeeper in regards to this so that we can ensure that our room attendants do not miss this in the future. Please accept my sincere apologies for the inconvenience that this would have caused you.

To access our local Territorian rates for NT residents, please visit doubletree.com. Thank you once again for your review. The team and I look forward to welcoming you back to us one day soon.

Kind Regards
Carey Osborne

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Reviewed 28 May 2015

Fabulous pool, nice cafe. The loft room suite was really comfortable and attractive. very spacious. Cool, relaxing ambience. Quiet. excellent location, with the front facing the ocean and park so beautiful for an evening walk, and the back in very close proximity to the Arts Centre and shops. Or daughter left her precious teddy in the bed. The wonderful staff put the teddy in a taxi which delivered her to the airport!

Room Tip: The loft suites are wonderful!
  • Stayed: May 2015, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Lou H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this reviewResponded 31 May 2015

Dear Lou H

Thank you for your comments and I am pleased to hear that your family enjoyed our unique loft suites. It is the little things that make a hotel experience a special one and I am so happy that our team were able to assist in your daughters' (and teddys'!) hour of need.

Once again, thank you. Enjoy your time in Australia.

Kind Regards
Carey Osborne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 May 2015

I got an excellent Territorian rate for our 1 night stay with 2 double beds on our plan to have girls night out. The location is excellent as it is located in the heart of Darwin CBD where restaurants and night clubs just around the corner. The room is quite spacious, bed is very comfy and bathroom are clean. Staffs were polite and welcoming. I would definitely consider this hotel again in the future.

Room Tip: Higher floor facing the esplanade for better views
  • Stayed: April 2015, traveled with friends
    • Value
    • Rooms
    • Service
3  Thank MsFloridaJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this reviewResponded 31 May 2015

Dear MsFloridaJoe

Thank you for your review and I am glad that we could help you enjoy your night out on the town with the girls! Our Territorian rates are available all year round for those living in the NT and the best place to access them is at doubletree.com

Thanks again. The team and I hope too see you and your friends on your next night out.

Kind Regards
Carey Osborne

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Reviewed 27 May 2015

A four night stay in this hotel was excellent; located on the Esplanade with the beautiful ocean in the front.Staff very welcoming and helpful. The room was spacious if a little well used but spotlessly clean. Buffet breakfast offered a wonderful selection of foods to suit the taste of anyone. Lovely outdoor pool offered not just swimming but a lovely place to sit alongside and enjoy a morning coffee or a much needed long cold refreshment after a days sightseeing in the sun. We didn't try dinner at the hotel as the dining options in Darwin itself were too tempting.

Room Tip: Probably not near the lift areas
  • Stayed: April 2015, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Esplanade Darwin, responded to this reviewResponded 31 May 2015

Dear Linda B

Thank you for your review and I am delighted that you enjoyed your time in the Top End and In Darwin. Our pool area is certainly one of the best in Darwin and I am pleased you managed to watch some sunsets go down over the harbour. It is great to see that you enjoyed all aspects of your stay with us at DoubleTree by Hilton Esplanade Darwin.

We wish you safe travels and do hope to welcome you back to a Hilton Worldwide hotel one day soon.

Kind Regards
Carey Osborne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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