The house keeping was bad. The bathrooms had mould, there was a leak in our second room. The breakfast area wasn’t air conditioned. Both rooms had terrible views. When we complained about house keeping in first room, we were moved to room that had a leak outside the bathroom which you had to walk through.
Dear 181lynettes,
Thank you for your feedback. We're truly sorry to hear about your experience. We take these concerns seriously and will immediately address the housekeeping issues, mold, and leak you mentioned. We’re also reviewing the air conditioning situation in the breakfast area. We apologize for the inconvenience caused by the room change and will ensure that maintenance is properly handled to avoid any future issues. Your experience is important to us, and we’ll take steps to improve these areas moving forward.
Kind regards,
Sanjaya Karunathilake
General Manager
The Smith Hotel
We found it very central to the Darwin Waterfront, Esplanade, Crocosaurus cove and Shopping centre, to which we could walk up to in a few minutes. Surroundings were quiet though it was in the CBD. H on Smith Hotel was comfortable with spacious rooms and we were provided with other amenities. They greeted us with a beautiful card with an aboriginal painting and a milk chocolate in the shape of a Crocodile which happened be of very high quality. Full breakfast layout at D bar was vivid and was to our satisfaction. We had the opportunity of selecting from an array of coffee flavours. We enjoyed their lemon infused cool water that was available adlib and that was an appropriate drink that we appreciated after our walks in the warm weather.
Dear 307kamalp,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the convenient location of The Smith Hotel and that you found our surroundings peaceful despite being in the CBD. It’s fantastic to know that the spacious rooms and amenities met your expectations.
We’re delighted that you appreciated the personal touch of the card and Crocodile-shaped chocolate, and that our breakfast spread and coffee selection hit the mark. It’s great to hear you enjoyed the lemon-infused cool water too—it’s perfect for refreshing after a day of exploring!
Thank you again for your kind words. We hope to welcome you back on your next visit to Darwin!
Kind regards,
The Smith Team
Didn’t get past the initial phone call to make my reservation. I asked to book in for the Kings Birthday long weekend in June. English was clearly not a first language. Then I had to explain what the king’s birthday long weekend was and they didn’t even know Australia had a king ! I got so frustrated that I took my business elsewhere.
Room was comfortable and clean for my two night stay.
Hotel restaurant was under renovations, of which I was totally unaware. I felt most uncomfortable whilst trying to eat with workman all around me, and the food was just edible. Staff were friendly, however I chose not to eat thereafter.
It's currently being renovated, so there are a few oddities. Pictures of the breakfast buffet shows a full regular stocked dining room. Our experience has been that you can have a continental breakfast or order a cooked item off of a menu of 6 items and help yourself to fruit, coffee, yogurt and other cold items. It's all been tasty but at times they've been out of things and made odd substitutions...ice cream instead of whipped cream on the waffle? The building is nice, clean, but it appears that staffing is low. Communication is tricky. I'm not sure who this hotel is marketed for but English is not any employee's first language. Rooms are a nice size and have a small fridge, electric kettle, instant coffee and a few hot teas. I wouldn't stay here again until the neighborhood and hotel are finished. There are renovations and new buildings going up all around and in the hotel.
